11 customer success manager jobs found in Mumbai

Position Summary At Refinitiv, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Specialist, you will be responsible for fostering intimate relationships and being a trusted advisor to our Customers who utilize our Pre-trade, trade and post-trade products and services in the FX area through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in Front-office in financial services, Corporate Treasury. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience....

At Refinitiv, an LSEG business, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyse change.  As a Customer Success Manager, you will be a trusted advisor to our Customers in the Investment and Wealth Solutions proposition, who would utilize our products and services to aid their workflow. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in IB & Research Support Departments, Private Equity, Developers, Equity offshore support in financial services. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the...

Position Summary At Refinitiv, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Specialist, you will be responsible for fostering intimate relationships and being a trusted advisor to our Customers who utilize our Pre-trade, trade and post-trade products and services in the FX area through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in Front-office in financial services, Corporate Treasury. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience....

At Refinitiv, an LSEG business, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyse change.  As a Customer Success Manager, you will be a trusted advisor to our Customers in the Investment and Wealth Solutions proposition, who would utilize our products and services to aid their workflow. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in IB & Research Support Departments, Private Equity, Developers, Equity offshore support in financial services. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the...

Retain market share by enabling end users to maximize the value of the desktop, identify and focus on the “at risk” customers and generate leads. • Client Specialists will use their specialist knowledge to demonstrate and train on relevant functionality and content to specific end user workflows, increasing usage and product stickiness. Job Description Develop and execute the customer success strategy for your assigned accounts to drive revenue retention Monitor customer health, adoption metrics, renewals and execution of customer success plans Deliver highly engaging customised product demos based on user workflow and their requirements Increase product stickiness by demonstrating relevant new content and functionality that enable end users to improve efficiencies Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals Provide insights to Market Development, Customer Operations and Customer Proposition...

Role Responsibilities & Key Accountabilities: - Cultivates deep, executive-level customer relationships, maintaining and / or increases revenue for a select group of customers, viewed as the go-to experts and trusted advisors - Identifies a strategy and implementation plan to drive retention in their asset class, and communicates offering to wider account team - Articulates value proposition and investment strategy to customers and identifies new buyer hubs within existing customers - Shares knowledge and expertise with others by delivering in-depth and advanced group training and mentoring others - Provides valuable customer insights to internal product and account teams and coaches others to do the same - Acts as a thought leader and leads the building of customer community for a given specialism - Supports pre-sales and marketing activities when deep market and workflow knowledge is required. Qualifications & Experience: - Bachelors degree and relevant professional...

Role Responsibilities & Key Accountabilities: - Cultivates deep, executive-level customer relationships, maintaining and / or increases revenue for a select group of customers, viewed as the go-to experts and trusted advisors - Identifies a strategy and implementation plan to drive retention in their asset class, and communicates offering to wider account team - Articulates value proposition and investment strategy to customers and identifies new buyer hubs within existing customers - Shares knowledge and expertise with others by delivering in-depth and advanced group training and mentoring others - Provides valuable customer insights to internal product and account teams and coaches others to do the same - Acts as a thought leader and leads the building of customer community for a given specialism - Supports pre-sales and marketing activities when deep market and workflow knowledge is required. Qualifications & Experience: - Bachelors degree and relevant professional...

Retain market share by enabling end users to maximize the value of the desktop, identify and focus on the “at risk” customers and generate leads. • Client Specialists will use their specialist knowledge to demonstrate and train on relevant functionality and content to specific end user workflows, increasing usage and product stickiness. Job Description Develop and execute the customer success strategy for your assigned accounts to drive revenue retention Monitor customer health, adoption metrics, renewals and execution of customer success plans Deliver highly engaging customised product demos based on user workflow and their requirements Increase product stickiness by demonstrating relevant new content and functionality that enable end users to improve efficiencies Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals Provide insights to Market Development, Customer Operations and Customer Proposition...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world.  As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, like Factiva, The Wall Street Journal, and Barron's.  Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent.  We continually develop technology to transform information into insight and insight into prosperity.  From 58 countries and in twenty five languages, we enlighten and inspire audiences with authoritative, differentiated and...

The Role: Senior Analyst, Data Management & Solutions The Grade : 10A The Location: Mumbai The Team:  The Global Data Management (GDM) team within the Global Index Management & Production Group (IMPG) Overview : IMPG has intensive operational processes to manage and validate both internal and external market data, including but not limited to fundamental, segment, factor/thematic, ESG data and measures, allowing analysts to act on those events in a timely and informed manner. Accuracy and timing are two keys to the success of daily data management and index operations. In order to support these goals, IMPG has been utilizing various technologies to automate their processes wherever possible. Those technologies include but are not limited to Python, Excel VBA, Blue Prism, and WalkMe. IMPG also uses MS Access and SQLite to manage their data. What’s in it for you: The Data Science role is a part of the GDM team, which is central to SPDJI’s overall...

S&P Global Dow Jones Indices The Role: Associate ESG Data Research Analyst The Team: The Global Data Management (GDM) team within the Global Index Management & Production Group (IMPG) The Impact: IMPG has intensive operational processes to manage and validate both internal and external market data, allowing analysts to act on those events in a timely and informed manner. Accuracy and timing are two keys to the success of daily data management and index The Associate EG Data Research Analyst is responsible for the acquisition, management and quality of a variety of ESG related data items used for the production and maintenance of S&P Dow Jones-branded indices. The successful candidate will be expected to set the standard in carrying out tasks associated with the management of ESG data used for the? What’s in it for you: The Associate ESG Data Research Analyst role is a part of the GDM team, which is central to SPDJI’s overall vision and mission to...