2123 customer service team lead jobs found

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. About the role: As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our customer onboarding team are our greatest asset - representing Starling to the people, and businesses, that rely on us to help manage their financial lives. As a Customer Onboarding Team Lead, your team will be responsible for ensuring our customers have a great first experience with us, opening personal or business current accounts. Team Leads are critical to the success of our Operations department. As a team leader, you’ll inspire and motivate your team to give the best service to our customers. Leading from the front, you’ll showcase your finely tuned customer service skills on a daily basis. Not only that, we’ll be looking to you to share solutions that will make our's, and...

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. About the role: As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our customer onboarding team are our greatest asset - representing Starling to the people, and businesses, that rely on us to help manage their financial lives. As a Customer Onboarding Team Lead, your team will be responsible for ensuring our customers have a great first experience with us, opening personal or business current accounts. Team Leads are critical to the success of our Operations department. As a team leader, you’ll inspire and motivate your team to give the best service to our customers. Leading from the front, you’ll showcase your finely tuned customer service skills on a daily basis. Not only that, we’ll be looking to you to share solutions that will make our's, and...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company. As a team leader, you inspire and motivate your team to give the best service to our customers. You lead...

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You’ll Be Doing: Responsible for the daily management of customer service, complete various data indicators...

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You’ll Be Doing: Responsible for the daily management of customer service, complete various data indicators...

End Date Tuesday 06 June 2023 We support agile working – click here for more information on agile working options. Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary We're looking for Talented Service Designers to join us at Lloyds! Please read the below for more information.... Job Description Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We’re looking for someone to   lead the way in creating seamless digital experiences for our customers , to build advocacy and advance the practice of Service Design across the Group. Want to hear...

End Date Thursday 08 June 2023 Salary Range £57,048 - £71,310 We support agile working – click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary The Consumer Finance Platform team will give you the opportunity to work in a forward thinking and diverse team. A team at the forefront of change for customers & colleagues through evolving & digitizing the Lloyds Banking Group Retail Bank. The culture we live by is to empower individuals and teams to build multiskilled environments using agile methodologies. Ultimately to deliver outstanding customer experiences; and by driving innovative technology solutions that enable iterative change to market at pace. An exciting opportunity has arisen in the Loans Lab for a Release Manager who has good existing knowledge of LBG processes & organizational awareness. Our lab’s purpose is to help Britain recover...

End Date Friday 23 June 2023 Salary Range £73,616 - £92,020 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Aim to deliver the highest quality customer driven software whilst continually challenging, motivating, mentoring and supporting their engineering teams. They will work in cross-disciplinary teams delivering exciting customer driven solutions and high quality software and showcase excellent interpersonal and communication skill whilst efficiently working across the project life cycle to ensure software operates as intended. They will be an advocate for Engineering, providing a voice to engineers within the teams, identifying and supporting their teams in resolution of impediments and issues as well as continually developing themselves with industry best practice and tooling used across their engineering team. This is a leadership level role and will blend...

End Date Tuesday 13 June 2023 We support agile working – click here for more information on agile working options. Agile Working Options Flexibility in when hours are worked Job Description Summary Great full time opportunities working 35 hours per week for Senior Customer Service Executives in our Transport Customer Services Team based in Stockport Job Description Transport is a key part of both Consumer Lending and Group Chief Operating Office , the largest divisions in Lloyds Banking Group . We help our customers by fulfilling their mobility needs through both the Lex Autolease and Black Horse brands by providing cars, vans, caravans and motorbikes and/or the finance for them.   We strive to deliver customer service excellence that responds to constantly evolving customer needs. If you’re curious, capable, driven and adaptable – then we want to hear from you.  We’re recruiting for a Senior Customer Service Executive who will be responsible...

End Date Friday 23 June 2023 Salary Range £118,822 - £139,790 We support agile working – click here for more information on agile working options. Agile Working Options Flexibility in when hours are worked, Hybrid Working Job Description Summary Directs LBGs business with clients within the Corporate Institutional Coverage portfolio to build stronger, deeper and more sustainable partner relationships. Improve and increase the quality and quantity of the business to achieve business objectives for income generation whilst ensuring the effective management of risk. This senior leadership role is critical in harnessing these complex, high profile and potentially profitable relationships to best meet client needs and to develop the LBG franchise across Coverage, Product and Delivery areas. Job Description At Lloyds Banking Group, we’re driven by a clear purpose - to Help Britain prosper. We're focused on making a difference to our customers, businesses and...

End Date Friday 23 June 2023 Salary Range £45,054 - £50,060 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Builds, maintains & manages a defined portfolio of client relationships, helping them to grow or improve their Business. Delivers an excellent client experience, whilst identifying opportunities to help meet their stated & unstated needs, being an expert user of colleague tools to drive added value to the client. Works collaboratively with colleagues and builds strong networks to bring the whole bank to the client. Helps Britain Prosper, spending the majority of time with existing clients (allowing time for preparation and follow up) and delivers fair outcomes. Takes ownership for their own personal development and works with digital technology to improve their own personal effectiveness Job Description At Lloyds Banking Group, we’re driven...

End Date Friday 23 June 2023 Salary Range £118,822 - £139,790 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Directs LBGs business with clients within the Corporate Institutional Coverage portfolio to build stronger, deeper and more sustainable partner relationships. Improve and increase the quality and quantity of the business to achieve business objectives for income generation whilst ensuring the effective management of risk. This senior leadership role is critical in harnessing these complex, high profile and potentially profitable relationships to best meet client needs and to develop the LBG franchise across Coverage, Product and Delivery areas. Job Description At Lloyds Banking Group, we’re driven by a clear purpose - to Help Britain prosper. We're focused on making a difference to our customers, businesses and communities as the UK's largest...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value.  We’re seeking a Lead Software Engineer to join our stellar team! You will have the opportunity to  part of Development of market leading products in the Capital Market We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered a hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remotely. Responsibilities: Review user requirements and...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. • Should have 3-6 years of industry experience in support organization • Should have knowledge on brokerage processes, Foreign exchange & Cash management (Capital markets knowledge in terms of Fixed income, Equities is a plus) and should have good understanding on how customers use the product • Should have Technical experience including writing Queries, trouble shoot/debug code, understanding on technical infrastructure/components • Must be willing to work in UK and US EST shift's • Ability to multi-task and work efficiently under pressure with careful attention to detail • A self-starter with excellent verbal, written and presentation skills • Should have lead support teams and should possess good incident/Problem management skillset...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We are seeking a Customer Success Lead to work with an amazing team on customer-centric focus projects to deliver measured business value and drive solution and retention. This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.   Responsibilities Develop and nurture exceptional relationships with customers Proactively identify unmet client needs and solution...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We have an exciting opportunity for you to join our operations team. We are looking for a  Lead Digital Press Operator  for our El Dorado Hills Facility. This role is in our Customer Communications Division, which offers a full range of multi-channel communications solutions, such as integrated print, mail and digital solutions for transactional, marketing and compliance communications. You will perform all aspects of Digital Press and In-line Finishing activities. Your primary function is to perform production work, maintain equipment and leadership responsibilities. Work Mode: This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time. Responsibilities:...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We’re seeking a Voluntary Corporate Actions Senior Associate to work with our stellar team! You will have a chance to work with Broadridge’s world-class clients leading highly visible projects. This role is specific for an individual with experience in the Voluntary Corporate Actions Reorg. As the Voluntary Corporate Actions Senior Associate, you will provide extraordinary client service to our outsourcing clients. You will process Corporate Actions...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We’re seeking a Voluntary Corporate Actions Senior Associate to work with our stellar team! You will have a chance to work with Broadridge’s world-class clients leading highly visible projects. This role is specific for an individual with experience in the Voluntary Corporate Actions Reorg. As the Voluntary Corporate Actions Senior Associate, you will provide extraordinary client service to our outsourcing clients. You will process Corporate Actions...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview A full-time permanent role has arisen in our Dublin office for a Senior Operations Associate on our Financial Reporting and Language Services team. T his is an exciting opportunity for a committed, pro-active and self-motivated person to be part of a fast-paced growing company that will help you develop your career and progress through the company. Responsibilities Production of financial reports containing annual and semi-annual data supplied by third party clients including: Typesetting Proofreading Template Generation Dealing with client queries on a daily basis by email and phone Use of internal applications, systems and checklists Participation in team planning and timetable scheduling Team support Proofreading...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Head of International Procurement will serve as the head of our procurement organization in both Europe and Asia Pacific and be responsible for actively developing a customer-centric, best-in-class operation. Reporting into the Head of Global Procurement and Real Estate, this person will lead the strategic sourcing and procurement operations of a total spend of $300MM across 14 countries in Europe and Asia Pacific. The HIP will be coordinating two teams (Romania and India), will act like a mentor and will lead by example. Will be developing an operating model which optimizes our spend in international markets while improving performance and quality, reducing risk, and driving innovation. The candidate will be expected to be a trusted advisor and...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview  At Broadridge (BTCS) Trading Solutions Delivery (TSD), our mission is to deliver high-performance and sustainable solutions for addressing our clients’ business requirements for electronic trading. A solution is the combined set of core products, configurations, customizations, and integrations that are implemented and maintained for a particular client. Broadridge manages such solutions as products. The Implementation Engineer is a service-minded individual with a solid technical expertise in charge of implementing and configuring trading platforms for our clients. In this role, you will implement and enhance Itiviti trading systems for Agency and Principal trading desks within the context of client delivery projects. This position will...

Role Profile Role Profile This is a great opportunity for hands-on Senior DevOps Engineers or Senior Infrastructure Cloud Engineers with proven experience in cloud computing platforms (AWS, Azure) to translate client business requirements into technical designs and implement cloud infrastructure solutions for distributed systems and applications for LSE Group. As a Senior Cloud Engineer, you will spend time building shared capabilities in cloud, “Landing Zones” and spend time architecting solutions, defining technical tasks and estimates required to implement a design, translating client business requirements into a technical design with little oversight. In addition, you will provide consultancy services on design and implementation for cloud migration or cloud native solutions. Paramount for the role is that you can design and implement automation pipelines for deployment into Cloud. Essential skills: · Kubernetes knowledge (Gatekeeper, PSPs, deployments, persistent...

TORA is a leading provider of advanced investment management software for internationally recognized asset managers, hedge funds and institutional brokers. We are a global cloud-based front-to-back office technology provider delivering solutions for portfolio, trading and risk management.   We build innovative, award-winning products that cover the entire trading life-cycle including order and execution management (OEMS), portfolio management (PMS), analytics and risk control tools, Transaction Cost Analysis (TCA) and proprietary algorithms. We pride ourselves on being a trusted partner to our clients, providing custom solutions with rapid product implementation and superior technical support. Role summary Responsible for managing the execution and delivery of the value-added services that TORA provides to clients, including on-boarding, STP integration and management of other special projects to support the trading and operational activities of our clients.  This...