261 customer service representative jobs found

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is conducted via the ticketing system and a live chat/phone call and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Japanese and English, that's why we are looking for candidates with proficiency in both languages.   Responsibilities...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Binance is looking for customer service specialist who will be responsible for connecting and attending to our world class exchange platform with our international users needs. Candidates must be good at Japanese, English should be efficient at work also.   Responsibilties: Handle back office tickets, and provide online enquiries and email replies services to customers. Handle customer enquiries, advices and suggestions via email or online tools. Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form...

Our Vision  As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation.  We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?    What you will be doing Provide online instant text consultation and answering for platform users to solve user operation problems. Provide professional product consulting services for platform users. Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction. Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements. Provide customers with system and product updates to ensure they are kept...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Binance is looking for customer service specialist who will be responsible for connecting and attending to our world class exchange platform with our international users needs. Candidates must be good at Japanese, English should be efficient at work also.   Responsibilties: Handle back office tickets, and provide online enquiries and email replies services to customers. Handle customer enquiries, advices and suggestions via email or online tools. Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form...

关于 OKX ： OKX是全球领先的数字资产交易平台，利用区块链技术为全球交易者提供先进的金融服务。 OKX 提供数百种代币和期货交易对，帮助交易者优化策略。我们也是按交易量计算的顶级数字资产交易平台之一，服务于 100 多个国家的数百万用户。 OKX衍生品仍然是全球一流的场所，日交易量约为100亿美元，被公认为行业黄金标准。我们相信区块链技术将消除交易壁垒，提高整个社会的交易效率，最终对全球经济产生重大影响。我们努力做出改变世界的创新成就，并不断改善我们的客户体验。 职位亮点： 高班次津贴 提供培训 交通方便 可步行至 MRT TRX 岗位职责： 通过电子邮件、聊天、语音和社交媒体等多种渠道处理来自全球客户的所有查询或问题 确认服务和程序改进的领域，并向助理经理/ 经理和主管提出建议 参与团队，参加定期的团队会议、讨论会，向同事和助理经理/ 经理/ 主管提供反馈和想法 将不能在商定的程序内完成的任何疑问或未解决的问题上报给 2 级或主管，并按照运营管理层的建议去解决问题 处理与网站、产品、平台和服务等相关的投诉和反馈 任职要求： 拥有出色的英语和中文口语和书面能力， 需要与来自中国或香港说中文的客户联系 强大的客户服务能力，高度积极的团队合作精神 拥有数字资产交换或交易的基础知识 表现出激励他人和取得成果的能力 快速打字技巧（每分钟至少 40 个单词） 基本电脑知识：MS Office、MS Outlook 和 Internet Explorer 以及其他应用程序 有呼叫中心客服相关工作经验者优先 愿意轮班工作 教育程度：大专以上文凭，任何相关专业 愿意到 Tun Razak Exchange 工作（步行至 MRT TRX） 最好有： 强大的人际交往能力 解决方案思维 优秀的时间管理 以结构化和专业的方式进行沟通的能力以达到优秀的交付 学习能力强 能够同时处理多项任务，同时有效地与吉隆坡和北京的全球客户、团队成员和运营管理进行沟通 为什么加入我们？ 有竞争力的薪酬待遇（基础工资 + 高班次津贴 + 绩效津贴 + 年度薪酬調整） 膳食津贴高达 RM 500/月...

What You’ll Be Doing: Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a working knowledge of company products to effectively communicate with customers. Creating and maintaining strong relationships with company partners and external stakeholders. Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures. What We Look For In You: A diploma in finance, customer service, or a related field. Experience as a social media agent, customer service, or a similar role. Excellent command of spoken and written English with multi-language skills would be a plus. Ability to...

What You’ll Be Doing: Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a working knowledge of company products to effectively communicate with customers. Creating and maintaining strong relationships with company partners and external stakeholders. Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures. What We Look For In You: A diploma in finance, customer service, or a related field. A minimum of 2 years' experience as a social media agent, customer service, or a similar role. Excellent command of spoken and written English with multi-language skills would be a...

CoinFlip is a leading fintech company powered by cryptocurrency. Believing everyone deserves to participate in the new digital economy, the company operates one of the world’s largest networks of cryptocurrency ATMs — with over 4,000 active kiosks — as well as an over-the-counter trading desk. In 2022, CoinFlip became an international company by expanding into Canada , and launched CoinFlip Ventures , a new initiative designed to support start-up companies.  CoinFlip placed No. 60 on the 2021 Inc. 5000 list of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain’s Business.  As our growth trajectory continues, we’re looking to quickly expand all of our teams. It’s an exciting time to join CoinFlip as we’re pursuing additional business lines and continued international expansion to further cement us as a leading financial technology company.  The Experience Center Representative will...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities: As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity Create a culture and processes which achieve the business goals and objectives with regard to the customer service Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers Act as the Voice of the Customer across the organization Identify and provide feedback through 1:1s,...

Part of the role will be to facilitate the client onboarding process by providing account opening guidance while building and maintaining long-term customer relationships as we expand our global service offerings with a focus on Japan. The successful candidate will be the first and most important impression new customers have of Interactive Brokers Securities Japan Inc. Responsibilities : Process new account opening documentation for retail and institutional clients in accordance with rules and regulations; Perform due diligence review and cross reference with multiple databases to ensure regulatory aspects of AML and KYC are completed prior to account opening; Correspond to inquiries and concerns externally with retail and institutional clients via telephone, e-mail and on-line chat; internally to sales representatives and customer service representatives; Research and resolve a wide variety of client question/issues on the account opening process; Multitask with a...

Part of the role will be to facilitate the client onboarding process by providing account opening guidance while building and maintaining long-term customer relationships as we expand our global service offerings with a focus on Japan. The successful candidate will be the first and most important impression new customers have of Interactive Brokers Securities Japan Inc. Responsibilities : Process new account opening documentation for retail and institutional clients in accordance with rules and regulations; Perform due diligence review and cross reference with multiple databases to ensure regulatory aspects of AML and KYC are completed prior to account opening; Correspond to inquiries and concerns externally with retail and institutional clients via telephone, e-mail and on-line chat; internally to sales representatives and customer service representatives; Research and resolve a wide variety of client question/issues on the account opening process; Multitask with a...

Interactive Brokers Hong Kong Limited ("IBHK") is expanding its Account Maintenance and Trade Approvals Group (AMG) within the New Accounts Department at our Hong Kong location. We are searching for candidates with prior experience in the financial services industry, with extraordinary attention to detail, and strong communication skills. The AMG is a liaison to Interactive Brokers’ retail and Institutional clients. Job Description & Requirements: IBHK AMG is accountable for maintaining high quality client data to our sophisticated retail customers, HNWI, financial advisors, hedge fund operators, corporates, and other broker-dealers. AMG also perform Account Approvals/Upgrades/Account reopening, across Asia. Key Responsibilities: As member of the AMG, you will be responsible for approving broker dealer, financial institutional, corporates and retail client new accounts, daily; Responsible for processing ongoing account maintenance requests, daily; Research and...

Interactive Brokers Hong Kong Limited ("IBHK") is expanding its Application Service Group (ASG) within the New Accounts Department at our Hong Kong location. We are searching for candidates with prior experience in the financial services industry, with extraordinary attention to detail, and strong communication skills. The client service department is a liaison to Interactive Brokers’ retail and Institutional clients. The IBHK ASG is accountable for providing high quality client service to our sophisticated retail clients, HNWI, financial advisors, hedge fund operators, corporates, and other broker-dealers. We aim to facilitate the client onboarding process by providing account opening guidance while building and maintaining long-term customer relationships as we expand our global service offerings. As part of the ASG, the successful candidate will be the first and most important impression new clients have of Interactive Brokers. Responsibilities Correspond to inquiries and...

Interactive Brokers Hong Kong Limited ("IBHK") is expanding its Application Service Group (ASG) within the New Accounts Department at our Hong Kong location. We are searching for candidates with prior experience in the financial services industry, with extraordinary attention to detail, and strong communication skills. The client service department is a liaison to Interactive Brokers’ retail and Institutional clients. The IBHK ASG is accountable for providing high quality client service to our sophisticated retail clients, HNWI, financial advisors, hedge fund operators, corporates, and other broker-dealers. We aim to facilitate the client onboarding process by providing account opening guidance while building and maintaining long-term customer relationships as we expand our global service offerings. As part of the ASG, the successful candidate will be the first and most important impression new clients have of Interactive Brokers. Responsibilities Correspond to inquiries and...

CoinFlip is a leading fintech company powered by cryptocurrency. Believing everyone deserves to participate in the new digital economy, the company operates one of the world’s largest networks of cryptocurrency ATMs — with over 4,000 active kiosks — as well as an over-the-counter trading desk. In 2022, CoinFlip became an international company by expanding into Canada , and launched CoinFlip Ventures , a new initiative designed to support start-up companies.  CoinFlip placed No. 60 on the 2021 Inc. 5000 list of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain’s Business.  As our growth trajectory continues, we’re looking to quickly expand all of our teams. It’s an exciting time to join CoinFlip as we’re pursuing additional business lines and continued international expansion to further cement us as a leading financial technology company.  We’re seeking a VP and Head of Customer...

About the job:   The economy is always in motion. Developments on macroeconomic level have a major influence on how the stock market behaves. Will the interest rates continue to rise? How this will affect the stock market? And what does consumer confidence say about the current stock market climate? If you have a genuine interest in financial markets, investing and love price charts with green and red color indications. If you get energy from assisting clients with the broad array of investment related queries then we might have a perfect job for you! As a Junior Investment Specialist, you will be part of the dynamic department, consisting of Brokers, Investment Specialists and Customer Service Representatives that strive to help and support our clients. The team is anchored in Global Sales a nd aims to increase customer satisfaction. As a Junior Investment Specialist you will be responsible for: Answering customer questions regarding investment products...

Position Summary The Business Development Representative (BDR) is vital to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG's Ideal Customer Profile. The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by client type and the expertise of channel marketing...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: You will be responsible for managing clients' unprocessed and pending deposit and withdrawal requests while analyzing and preventing potential abuse or fraud cases in the payments ecosystem. Your primary goal will be to ensure a secure and controlled payment environment by identifying high-risk transactions or customers and preventing fraudulent activity and processing of lost and manual adjustments. This will enhance the overall client's experience with deposits and withdrawals. You will: Process withdrawals (pendings)....

 Business Development Representative (BDR):  The Business Development Representative (BDR) is a vital role to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG’s Ideal Customer Profile for GIACT product portfolio The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by...

Job Title Customer Support Representative Job Purpose   What does a successful Client Service Analyst do at Fiserv? As a Client Service Analyst, you will manage the day-to-day interactions with a specific client base as well as interact with internal production staff, technology, and other internal teams. You will be responsible for client relationships, issue resolution, daily reconciliation, and validation of work in support of internal production processes. What you will do: Develop positive relationships with key client personnel by fostering open communication, understanding their internal structure, and providing regular follow up as needed Provide client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services while providing exceptional support to our clients Maintain industry and product knowledge to assist in finding creative and...

 Business Development Representative (BDR):  The Business Development Representative (BDR) is a vital role to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG’s Ideal Customer Profile for GIACT product portfolio The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by...

Position Summary The Business Development Representative (BDR) is vital to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG's Ideal Customer Profile. The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by client type and the expertise of channel marketing...

Der Standort für diese Stelle ist möglich in : Gland - Bern - Zurich  Du wirst in unserem hervorragend gelegenen Customer Care Center in Zürich (neben dem Hauptbahnhof) eingearbeitet werden und danach vorwiegend im Homeoffice arbeiten. Ganz gleich, ob du aus dem Bankgeschäft oder Kundenservice kommst, wir kümmern uns um  dein Onboarding und deine Schulung, um zu gewährleisten, dass du unseren Kunden den besten Service bieten kannst. Zu deinen täglichen Aufgaben gehören: Unterstützung von Kunden durch verschiedene Kommunikationskanäle, um ihre  Zufriedenheit  mit unserer Yuh App sicherzustellen; Informationen   zu unseren verschiedenen  Produkten  und  Dienstleistungen ; Zusammenarbeit mit deinen Kollegen in den Bereichen Business Operations, IT, Vertrieb, Legal & Compliance, Marketing, Trading usw., um die  besten Lösungen  zur Unterstützung unserer Kunden zu finden. Qualifikationen Neben deiner  deutschen Muttersprache  besitzst du ausgezeichnete Kenntnisse in...