638 customer service associate jobs found

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: The position resides on the Customer Service Team, reporting to the Customer Service Supervisor.  We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position. Title: Customer Service Associate - PIB Based in: Princeton, NJ Reports to: Customer Service Supervisor Key Responsibilities: Provide high-level telephone, email, and web chat support for the Dow...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: CUSTOMER SERVICE ASSOCIATE - GROUP ACCOUNTS   Based in : Princeton, NJ   Reports to : Customer Service Supervisor - Group Accounts Key Responsibilities Provide high-level telephone and email support on Dow Jones suite of products and services including but not limited to The Wall Street Journal and Barron’s by answering our Corporate and Educational customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation. Professionally respond to inquiries from various stakeholders and internal Executives throughout the organization regarding Corporate and Educational customer escalations and requests Resolve customer and stakeholder concerns while consistently providing superior levels...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: CUSTOMER SERVICE ASSOCIATE - MEMBER SERVICES Based in: Princeton, NJ Reports to: Customer Service Supervisor - Member Services Salary: $40,000 annually Key Responsibilities Provide high-level telephone and email support on Dow Jones suite of products and services including but not limited to The Wall Street Journal, Barron’s and MarketWatch by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation. Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach Strong ability to overcome objections and enthusiastically resolve customers concerns while consistently providing superior...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: The Customer Service Department’s mission is to provide superior customer experiences that are purposeful, seamless, consistent, and that are in-line with our world-class B2C and B2B brands. Our Customer Service Teams provide 1st through 3rd level support for our global customers and client contacts. Our Customer Service team is responsible for Training, Quality Management, Service Performance Reporting, Service Design, and the Systems that support the Customer Service team. All of our team members are passionate about always being the 'customer' and work to incorporate our CS core values into their work every day. We are looking for applicants that are Curious, Unique, Self-Starters, Team Players, Open, Motivated, Educated, and Respectful. We encourage...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description:   The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.   Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. We encourage anyone that wants to join us in our mission to apply.   Customer Service Associate - B2B Based in: Barcelona (EMEA) Reports to: Customer Service Supervisor Position Summary: The...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Customer Service Associate - Consumer APAC Based in:  Tokyo  Reports to:  Customer Service Supervisor - APAC Key Responsibilities Provide high-level telephone and email  support on Dow Jones suite of products and services including but not limited to The Wall Street Journal, Barron’s and MarketWatch by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation. Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach Strong ability to overcome objections and enthusiastically resolve customers concerns while consistently providing superior levels of customer service Ensure all relevant...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. As a Payment Fraud Prevention Associate , you will be part of a team of experienced and knowledgeable team, covering shifts on a rota around the clock including some bank holidays. You will work closely with the wider operation, with a main focus on dealing with customers with the aim of preventing them falling victim to scams. Applications for this...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. As a Payment Fraud Prevention Associate , you will be part of a team of experienced and knowledgeable team, covering shifts on a rota around the clock including some bank holidays. You will work closely with the wider operation, with a main focus on dealing with customers with the aim of preventing them falling victim to scams. Applications for this...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. As a Payment Fraud Prevention Associate , you will be part of a team of experienced and knowledgeable team, covering shifts on a rota around the clock including some bank holidays. You will work closely with the wider operation, with a main focus on dealing with customers with the aim of preventing them falling victim to scams. Applications for this...

Job description:   Project Summary and Position Overview:   Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations.  A Content Analyst must research on the documents relating to the company and collect the Environmental and Social data from the sourced documents. They should also handle Queries pertaining to team and provide expert advice on specific content knowledge relating to quality concepts and techniques in order to drive improvement activities within the content collection team and quality & service groups. Their responsibility also includes to deliver on all tasks as per the strategic plans set for the ESG team. Also must have hands on experience with the database and should be able to handle database queries independently.    Essential Day-to-Day Responsibilities :   To be responsible...

Associate   Market   Analyst   Evaluated Pricing Operations   The   Associate   [Bond]   Market   Analyst   (the analyst)   in Refinitiv Evaluated Pricing Operations is responsible for fixed income and derivative evaluation support and customer service. Refinitiv provides evaluated pricing on over 2. 7   million fixed income instruments and derivatives per day which are used by asset managers, custodian banks, investment banks, and   third-party   vendors.     Day to day   responsibilities include pricing production activities and query case management. Pricing production involves the creation and maintenance of money market and credit default swap curves (CDS), client file creation, mortgage-backed benchmark pricing, and new issuance research. The analyst will also research all queries submitted by customers including coverage and quality requests.      The analyst will have prior experience in finance and...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. As an Investigation Associate you will be working in our Investigation team, which is responsible for detecting and preventing money laundering and terrorist financing. In this role you will receive training to develop your knowledge of anti money laundering and counter terrorist financing typologies and investigative practices. Successful candidates...

ResponsibilitiesJudgmental · Assess and validate market color · Provide and follow through on process improvement or automaton ideas Pricing Production · Maintain money market yield curves · Update evaluated CDS levels · Update real-time mortgage-backed pricing model · Research terms and conditions on newly issued municipal bonds · Prepare custom files for client delivery · Meet the deadlines of the production schedule · Comply with our controls and procedures Customer Service · Handle pre-sales requests relating to the pricing of the sovereign, corporate, asset-backed, and Municipal fixed-income securities · Query case management of individual client price challenges and coverage requests · Customer service research projects and reports · Manage internal and external client expectations Requirements · Bachelor’s degree or in the final stage of a bachelor’s degree in finance, economics, actuarial sciences, or engineering · Excellent communication, writing, and training skills ·...

Global Head - Sales Strategy & Execution, Enterprise Solutions Position Summary   The Global Head of Sales Strategy & Execution (SS&E), Enterprise Data Solutions (EDS) is a critical senior leadership role within the Sales & Account Management (SAM) organization. The function is responsible for defining the sales go-to-market (GTM) strategy for the Enterprise business within the Data & Analytics (D&A) division.  It ensures SAM is fully equipped to execute on the business strategy and maximize sales productivity to deliver financial performance goals. Role Responsibilities Strategy and management Partner with EDS Leadership Team to define sales and retention strategy, leveraging global campaign framework and ensuring consistency of message, internally and externally Prioritize and drive sales strategy that is aligned to the key customer communities and workflows where our value proposition and product capabilities deliver new sales and...

A CX Proposition associate is responsible for creating satisfying or compelling experiences for users of a product, with a focus on reshaping the customer experience to maximise conversions. These individuals must have a deep understanding of touchpoints across the entire customer journey, and be able to relate that to the commercial strategy. Core functions are to design blueprints — including wireframes, roadmaps, workflows, personas and scenarios — of user interactions that have an enhanced customer experience and higher results on metrics such as conversion rates and customer engagement. Analysis is a key task – of the audiences, customer behaviour and what things affect customers’ decision-making, and then building of deliverables to enable these key metrics. In a few words, you will be a designer that solves problems as part of highly collaborative and technical team. Description Contributes to a team by reviewing service designs, understanding business and user needs,...

The Associate Content Analyst would be responsible for creating and maintaining real-time and reference data for Fixed Income across various databases by adhering to all quality & compliance requirements. First point for escalation on any process issues and Service Cloud queries. To ensure accuracy, completeness and timeliness of the data maintained & delivered. Flexible to work in night shifts. Essential Day-to-Day Responsibilities: • To be responsible for database administration and sourcing of exchange and contributed data. • To be able to work on projects. • To be able to work on migrations. • Process data and apply in an accurate manner to the database using technical and financial knowledge to add value. • To continue to provide expert data maintenance where required. • To assist in projects with emphasis on data content. • To liaise directly with other teams on regular basis to ensure constant development and information flow in the team. • Analyze business rules...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We’re seeking a Sr. Java Engineering to work with our stellar team! You will have a chance to work with Broadridge’s world-class clients leading highly visible projects. You will be part of a team responsible for building out next-generation Trade Management and Wealth Management solutions. We are made up of high-performing teams that meet in person to learn and collaborate as needed.  This role is considered hybrid, which means you’ll be assigned to...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Dow Jones is looking for a Delivery and Quality Manager to join our Due Diligence team responsible for the creation of high-quality reports on companies and/or individuals using a combination of publicly-available sources and proprietary databases. As Delivery and Quality Manager, you will support the end-to-end processing of Due Diligence reports including intake, assignment planning, quality assurance, and delivery.  You will work closely with the global Delivery team ensuring that client requests are correctly received and processed in a timely manner. You will also coordinate your team of Quality Analysts ensuring that our content and sources are kept up to date and that reports meet client requirements in terms of accuracy and timeliness.  You will report to the...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

ResponsibilitiesJudgmental · Assess and validate market color · Provide and follow through on process improvement or automaton ideas Pricing Production · Maintain money market yield curves · Update evaluated CDS levels · Update real-time mortgage-backed pricing model · Research terms and conditions on newly issued municipal bonds · Prepare custom files for client delivery · Meet the deadlines of the production schedule · Comply with our controls and procedures Customer Service · Handle pre-sales requests relating to the pricing of the sovereign, corporate, asset-backed, and Municipal fixed-income securities · Query case management of individual client price challenges and coverage requests · Customer service research projects and reports · Manage internal and external client expectations Requirements · Bachelor’s degree or in the final stage of a bachelor’s degree in finance, economics, actuarial sciences, or engineering · Excellent communication, writing, and training skills ·...

Global Head - Sales Strategy & Execution, Enterprise Solutions Position Summary   The Global Head of Sales Strategy & Execution (SS&E), Enterprise Data Solutions (EDS) is a critical senior leadership role within the Sales & Account Management (SAM) organization. The function is responsible for defining the sales go-to-market (GTM) strategy for the Enterprise business within the Data & Analytics (D&A) division.  It ensures SAM is fully equipped to execute on the business strategy and maximize sales productivity to deliver financial performance goals. Role Responsibilities Strategy and management Partner with EDS Leadership Team to define sales and retention strategy, leveraging global campaign framework and ensuring consistency of message, internally and externally Prioritize and drive sales strategy that is aligned to the key customer communities and workflows where our value proposition and product capabilities deliver new sales and...

The Role : Associate – Technical Client Support The Team : We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Philippines, & Pakistan. We provide opportunities to gain in-depth product knowledge & hone technical skills. The Location : Makati, Philippines The Impact : Your position will be meaningful as it is the link between the end-user and our products. We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client satisfaction balanced with a concern for profitability and growth of S&P Global What’s in it for you :  Are you someone who gets frightened when you see an error message pop up on your computer or do you dig to explore the reason behind it? If you do the latter, you are someone we'd be interested in speaking with. Being in this role, you can: Associate...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 13 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English-speaking Customer Support Associate to join our team in Budapest. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 15 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English-speaking Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work across...