437 customer service associate jobs found

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: The Customer Service & Experience Design (CSXD) Department’s mission is to provide superior customer experiences that are purposeful, seamless, consistent, and that are in-line with our world-class B2C and B2B brands Our Customer Service Teams provide 1st through 3rd level support for our global customers and client contacts. Our Contact Center Operational Excellence team is responsible for Training, Quality Management, Service Performance Reporting, Service Design, and the Systems that support the Customer Service team. Our Customer Experience Design Team are the guardians of the customer experience and advocate for our customers All of our team members are passionate about always being the 'customer' and work to incorporate our CSXD core values...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: CUSTOMER SERVICE ASSOCIATE - GROUP ACCOUNTS Based in: Princeton, NJ Reports to: Customer Service Supervisor - Group Accounts    Key Responsibilities Provide high-level telephone and email support on Dow Jones suite of products and services including but not limited to The Wall Street Journal and Barron’s by answering our Corporate and Educational customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation. Professionally respond to inquiries from various stakeholders and internal Executives throughout the organization regarding Corporate and Educational customer escalations and requests Resolve customer and stakeholder concerns while consistently...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Customer Service Associate (Bilingual German) - Hybrid Based in: Barcelona, Spain Reports to: Customer Service Supervisor Position Summary: The position resides in the Customer Service Team, reporting to the Customer Service Supervisor.  We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position. Key Responsibilities: Provide high-level...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Customer Service Associate (Bilingual French) - Hybrid Based in: Barcelona, Spain Reports to: Customer Service Supervisor Position Summary: The position resides in the Customer Service Team, reporting to the Customer Service Supervisor.  We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position. Key Responsibilities: Provide high-level...

* S&P Global Commodity Insights* The Role: Client Services/Customer Care Advisor Principal The Team: You will be part of the Commodity Insights Client Service team. Our team provides customer support and training in the EMEA region (Europe, Middle East, and Africa) for our international E&P databases. We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows. The Impact: The support advisor plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients. By developing an understanding of the users and their needs across multiple disciplines, the support advisor act as a customer advocate and work with product management and sales to develop processes or product enhancements to address customer needs. The role requires regular...

The Team: The Mobility Division within S & P Global leverage technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chain—from product planning to marketing, sales, and the aftermarket.   The Tech Ops Team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture to maintain continuous access to our products The Impact: We are seeking an experienced IT professional to join the Tech Ops team within the Mobility Division. The role encompasses building and maintenance of IT environments to support existing and new product offerings for the Mobility Division. The selected candidate will work on our On-Prem/VMC environment and will also be supporting build out into AWS as we move forward on our cloud journey. What’s in it for you: This role will provide you with an opportunity to leverage your analytical abilities to enable...

The Service Delivery Manager role is part of a global team based in Dallas, New York, London and Manchester.  They will work with clients globally on implementation activities generally in an offsite capacity, however, at times team members are required to travel to client sites to assist with onsite implementation activities. You will be trained on the Markit EDM application, and in the informational needs of modern financial institutions.  In the role, you will be monitoring feeds and processes, performing change management, and EDM software configuration.  Required is intermediate knowledge of SQL, and knowledge of cloud infrastructure is a plus. You will be building, evolving, and operating the infrastructure automation platform used to power our Cloud Services. You will ensure that our production environment is operating and performing optimized and efficiently; and that software is released and deployed in an efficient and streamlined manner, from development all the way to...

Job Description Summary: This role’s focus is on growing Risk and Market Analytics’ (RMA) revenue base by acquiring new clients and retaining existing clients. As part of the global Cboe division called Data and Access Solutions, RMA builds and supports a powerful portfolio of risk analytics, proprietary derived data sets, and an OEMS platform.  RMA serves a wide spectrum of customers including, but not limited to, asset managers, investment banks, proprietary trading firms, hedge funds, and insurance companies.  The r ole involves growing RMA revenue by selling a variety of services to a variety of customers and building long-term relationships with those customers. Location:  Chicago or New York (flex hybrid) Responsibilities Serve as sales lead on opportunity development and contract negotiation with clients’ and prospects’’  C-Level staff. Proactively provide feedback on sales and marketing activities.   Define and implement strategic goals for sales...

Job Title Associate Global HR Specialist Job Description Come join our amazing AskHR Team responsible for providing world class operational HR services to IG Employees globally! Join the game-changers: As an Associate Global HR Specialist, you will support the delivery of daily HR operations and cyclical HR projects for all IG Employees and Managers across the globe. What you will do: Your core responsibilities will be: Acting as first point of contact to IG Employees, Line Managers and HR Business Partners on using our HR ticketing system (AskHR Portal). Dealing with common HR queries/requests through HR ticketing system and email in a professional manner and within agreed timeframes. Providing accurate and timely advice on HR processes and policies - managing HR data entry and processing HR transactions from employee life cycle scope in our HR data system (Workday). Managing preparation, signing and distribution of accurate HR letters and...

The Role: Totem Product Analysis & Design Senior Associate The Team: The TOTEM service, founded in 1997, provides the major market makers in OTC derivatives with definitive consensus market prices. More than 50 of the leading banks, trading houses and other investment professionals use the TOTEM service as the key independent check of their trading book valuations. The service encompasses the equity, interest rates, currency, commodity, credit and bond markets, providing comprehensive matrices of vanilla prices and a wide selection of exotic products. The Impact: The Totem Product Development team consists of several Product Analysis & Design specialists located in our London office and is currently engaged on the following initiatives: Providing tactical solutions for all new initiatives around Totem Product Migrating some of the services on a new innovative and centralized platform powered by AWS and Python Leveraging data science to drive new...

Role Purpose Seeks new business opportunities and contributes to the sale of standard offerings, supporting the implementation and development of targeted sales campaigns. Role Responsibilities Developing and executing on sales business plans to achieve or exceed individual sales targets. Execute license reviews for assigned accounts within a specific territory. License Reviews require planning detailed execution of work; review license subject to contract, interviewing staff at all levels, evaluating information, and preparing working papers, settlement of any claims for unpaid data usage and production of reports for client signature according to the department procedures and standards. Identifies a strategy and implementation plan to drive retention in their client base and communicates offering to wider team. This role involves occasional travel and spending periods away from NYC. Key Behaviors: Cultivates customer relationships. Analyze issues to identify the most...

東京　クライアントサービス・クレジットアソシエイト　 -　日本語／英語（バイリンガル） 勤務地 : 東京、日本 カテゴリー： クライアントオペレーショングループ 応募資格:ID： 272590 S&Pグローバル・マーケット・インテリジェンス 概要 : 東京　クライアントサービス・クレジットアソシエイト　-　日本語／英語（バイリンガル） クライアントサービス・アソシエイトは、当社とクライアントとの最初の接点です。ワークフローの最適化やリサーチ／データ分析ニーズ合理化を目的に、お客様と個別にやりとりをします。金融業界に関心があり、高度なクライアントサポート業務提供に専念できる方に適切です。 債券、資本市場、S&P Capital IQ Proプラットフォーム、Office Plug-inなど様々な分野に焦点を当てた包括的なカリキュラムをOJT研修を通じて体験します。 約1～2ヶ月の初期トレーニング後、電話やウェブチャット、メールによる顧客サポートを開始します。顧客コミュニケーション方法を学ぶ傍ら、当社のデータコンテンツを深く掘り下げたトレーニング受講や顧客セグメント学習があり、S&Pグローバル・プラットフォームも使用します。スキル・能力測定を目的とした厳格な評価プロセスと認定試験の合格が参加条件です。 認定後は積極的にクライアントにアプローチし、多岐に渡る当社の製品に関するトレーニングを提供します。お客様のワークフローを理解し、S&Pグローバル・マーケット・インテリジェンスの製品を最大限に活用していただけるよう各ニーズに合わせてサポートします。 クライアントサービスの一員として、S&P Capital IQ Proプラットフォームのクレジット・スペシャリストとしての役割を担います。チームプレーヤーとして他メンバーと共に働ける能力が非常に重要となります。クライアントサービスは、セールス、コンテンツ、プロダクト、テクニカルサポートなど、多くの社内チームと連携しています。 メリット :...

The Role :   Product Engineer, Channel Solutions Grade: (relevant for internal applicants only)  09   The Location:   Islamabad, PK The Team: The Channel Solutions (Platforms) team focuses on defining, managing and supporting workflow solutions that deliver our best-of-breed data to professionals across the markets and segments we serve. This creative team of experts collaborates to drive continuous improvements in product innovation and usability. The Platforms team is responsible for the various delivery channels through which our data is delivered, API, Feed or Cloud. Various technology stacks are utilized in order to accomplish this and the team manages any and all development and growth of these channels. Collaborating with various Data Product Managers, working with Technology and assisting Commercial groups is an integral part of the team’s responsibilities.   The Impact: As a part of the Platforms...

S&P Global Market Intelligence The Role: Customer Success Associate Grade (relevant for internal applicants only): 07 or 08 The Location: One Ayala Makati (Following Hybrid Setup - 3 times on site and 2 times WFH in a week) The Team: It’s a dynamic global team, where the work changes daily.  You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact:   Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic...

S&P Global Ratings Rating Analyst The Team: You will report to the Head of Infrastructure, Latin America, and be working closely with a number of highly experienced industry specialists, not only in Latin America but globally. The Global Infrastructure Practice was established by S&P Global Ratings to expand our ratings franchise in an area of strong growth and to leverage our significant global infrastructure expertise across the full range of infrastructure and energy asset classes. Analytical team members reside in 16 locations globally and work on a diverse range of transactions applying different ratings criteria. As important as the pure professional background is the personal and cultural fit. S&P Global’s culture can be described as highly integrated & collegiate, as a firm we work supporting each other to deliver the best solutions to clients. Work schedule (Time shift): Full Time The Impact: At S&P Global Ratings, your...

The Role: Associate Development Program The Team: As a member of the Client Services team, you will serve as a product generalist for the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interact with many internal teams, including Sales, Content, Product, and Technical Support. The Impact: The program offers emerging professionals an opportunity to be part of a rapidly growing company with an unmatched corporate culture. The Program seeks to attract motivated applicants from a diverse pool of undergraduate institutions. What’s in it for you: Build a career with a global company Assist market leaders and decision-makers across the Financial Services industry Grow and improve your skills by supporting enterprise-level products and new technologies Prepare yourself for a successful career in sales, account management, or client development at S&P Global following your 18 months in Client...

S&P Global Corporate The Role: Junior HR Administrator The Team: This role sits in our EMEA People (HR) Services team, a team of 8 individuals providing People Services support for 23 EMEA countries. The current team are based out of Malaysia, Poland, Romania, South Africa and the UK. The role will report to Associate Director, People Services, based in the UK. The Impact: The Junior HR Administrator provides first line support to our employees giving knowledgeable advice and support as well as performing accurate administration for the employee lifecycle. We are making changes and improvements to the employee experience as we develop our People Processes and Systems. What’s in it for you: The opportunity to work in a forward-thinking Global People Services team with great opportunity to learn best practice and add value through process and technology improvements. Good opportunities for career development opportunities across the People Function....

Job Description Summary: This role’s focus is on growing DnA (Data and Analytics) revenue base by acquiring new clients and retaining existing clients through the distribution of Cboe’s execution offerings, market data, analytics, and risk management tools across a wide spectrum of customers including but not limited to; asset managers, investment banks, proprietary trading firms, hedge funds, and insurance companies.  The r ole involves providing strategic direction moving forward as well as executing long term agreements in order to exceed revenue targets set forth by management. Location:  Chicago or NYC (flex hybrid), or remote Responsibilities Define and implement strategic goals for sales campaigns with ultimate objective of generating and exceeding the annual revenue target by way of consultative sales process and active pipeline building. Serve as lead negotiator and senior level contact with clients/prospective clients’ C-Level staff and proactively...

Job Description Summary: This role’s focus is on growing DnA (Data and Analytics) revenue base by acquiring new clients and retaining existing clients through the distribution of Cboe’s execution offerings, market data, analytics, and risk management tools across a wide spectrum of customers including but not limited to; asset managers, investment banks, proprietary trading firms, hedge funds, and insurance companies.  The r ole involves providing strategic direction moving forward as well as executing long term agreements in order to exceed revenue targets set forth by management. Location:  Chicago or New York (flex hybrid) or remote Responsibilities Define and implement strategic goals for sales campaigns with ultimate objective of generating and exceeding the annual revenue target by way of consultative sales process and active pipeline building. Serve as lead negotiator and senior level contact with clients/prospective clients’ C-Level staff and...

. The Position :   Associate Director, Data Automation The Location : Gurgaon, Hyderabad, Ahmedabad The Team: The Data Transformation team is responsible for driving key automation projects, machine learning based solutions and lean initiatives across S&P Global Market Intelligence. As custodians of the transformation strategy for the Chief Data Office, we are responsible for creating, planning, and delivering transformational projects for the company using state of the art technologies and data science methods, developed either in house or in partnership with vendors. We are transforming the way we are collecting the essential intelligence our clients need to do decision with conviction, delivering it faster and at scale while maintaining the highest quality standards. The Impact: The Data Transformation team has already delivered breakthrough products and significant business value over the last 3 years. In this role you will be developing...

Department overview The IHS Markit now S&P Global Market Intelligence Managed Corporate Actions (MCA) service is a best-in-class centralized source of validated corporate action announcements. Managed Corporate Actions provides a centralized source of validated corporate action data for nearly three million equities, fixed income and structured securities, across more than 170 countries and territories. As financial firms face a deluge of raw information on corporate actions, the risks and costs associated with acquiring and managing this data is higher than ever. An investment decision based on poor data quality, in terms of both accuracy and timeliness, can have enormous ramifications, with potential exposure running into the millions of dollars. Managed Corporate Actions provides unlimited access to corporate action data and allows clients to view full details in real time, including event-level data, dates, options, terms and conditions and restrictions. Managed...

S&P Global Commodity Insights The Role: Associate Client Service Manager The Location:  Pasig City, Philippines The Team: Global Client Solutions The Impact: The Associate Client Service Manager provides the best possible frontline service experience in support of customers and prospects. Working in a high performance client services department, the Specialist acts as an escalation point for queries that cannot be solved by the first level within a certain timeframe. What’s in it for you: This position serves and supports the Platts customer to ensure that the client receives maximum value and benefit.  The position is also responsible for serving as a knowledgeable resource to other business associates and customer in the areas of industry, best practices, and product usage. He/She helps to identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to...