64 customer service agent jobs found

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat...

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.   Responsibilities: As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls Independently provide accurate information to resolve problems/issues that arise Continuously educate one’s self with up-to-date and relevant information to support the customer service operations You will escalate issues to your team leader, managers, and other departments as required Adhere to the Quality Assurance standards set Adhere to and comply with the...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring!  We’re seeking a Vice President of Software Engineering to join the growing IT Product Development team!  The successful candidate will be a technology leader with strong executive presence and a proven track record of building and scaling high performing technology products to drive growth. The leader will bring a depth of experience developing software solutions towards business objectives.  They will take a low-ego, “roll up your sleeves” approach, combining technology expertise, business acumen, influencing skills, and results-orientation to build automated, scalable, and resilient systems.   The successful candidate will display strong attributes as a technology strategist, execution driver, and business operation leader. The...

Job Title Client Services Team Lead (ENG) - A NEW ground breaking investment journey - IG Startup Job Description IG Incubated Startup: IG Group is now incubating a brand-new business venture with the ambition to build an app-first offering that will re-imagine the world of investing. Building on our core competencies in design, execution, and user experience, we will deliver a market-leading proposition to new and existing IG customers globally that will disrupt and inspire. This will be an incubated business with dedicated teams operating in a start-up fashion. Client Services Team Leads – Come and join the game-changers! In building a new and exciting proposition that will deliver the world's most compelling individual investor experience, we need a Client Services Team Lead to guide our teams in delivering personalised and inspiring client experiences and a level of customer service that engages, educates, delights and empowers our clients....

The Role: Representative I, Client Services The Team: The Wall Street Offices (WSO) Product Support team is responsible for assisting technical and business professionals with the IHS Markit WSO product suite. This includes participating in product testing, product documentation, and providing valuable client feedback to the product teams. The Impact:  This role giaves you the understanding of Loan syndicate market and how this works in the financial market and this role offers so much to learn in terms of technical / operational aspects of the WSO Product suite. Responsibilities: S&P Global has an opening for a new member of the WSO Product Support team in Noida. This role requires daily interaction with clients, assisting with usability questions, troubleshooting, and providing installation and configuration assistance for the IHS Markit WSO product suite. The ideal candidate should possess excellent customer service skills, financial knowledge, and have...

Department overview: The Middle Office group takes on the unique clients and projects that do not fit in the core business offering of WSO Services.  This group is responsible for loan trade settlement. Position summary The goal of a Middle Office Analyst is to oversee Trade Settlement client relationships. Provide excellent customer service and loan settlement services to our growing client base while adhering to strict deadlines and targets given.  The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Duties & accountabilities Manage client portfolio(s)/Agency trades in our loan Trade Settlement outsourcing services Communicate proactively and effectively with clients Coordinate with trade counterparties to receive and review par and distressed trade documentation Coordination with legal counsel and follow up, when needed, for distressed trades and participations Coordinate trade closings among...

Department overview: The Agent Services Team specializes in providing syndicated loan agents with administrative outsourcing services. Agent Services performs work on behalf of our global customer base to help facilitate the tracking of global and individual lender positions for multi-million dollar bank loans. Position Summary: The Agent Services Analyst is responsible for maintaining data in WSO Agent in a timely and accurate manner, and to provide excellent customer service and Administrative Agent services to our growing client base while adhering to strict deadlines and SLA requirements. The position offers exposure to external industry entities such as portfolio managers, custodians, agent banks, issuers, and lending entities. Duties & accountabilities Analyse credit agreements and amendment documentation and other documentation as determined by deal Set up new Lenders, Borrowers, Bank Deals and Assets in WSO Agent - Maintain details; update administrative details...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Supervisor Customer Service I What does a successful Supervisor do at Fiserv? A Fiserv Call Center Supervisor first and foremost is a people manager and advocate for their team.  As a supervisor working with remote associates you will teach, coach, develop, motivate, and inspire our frontline associates to resolve client problems promptly and deliver exceptional client experiences at every opportunity.  Global Business Solutions associates...

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Our flagship product, the Gemini Exchange, was built to be a compliant and secure platform to buy, sell, and store crypto. Our suite of retail products includes ActiveTrader, a high-performance platform for advanced traders. Gemini also offers the Gemini Credit Card providing real-time crypto rewards, the Gemini dollar (GUSD), a U.S. dollar-backed stablecoin, and Gemini Staking, allowing users to securely stake their tokens on-chain and receive rewards. Nifty Gateway , Gemini's NFT platform, is the world's premier marketplace for NFTs and digital art. Gemini customers also have access to a wide range of institutional products tailor-made for high-net-worth individuals, asset and wealth managers, and hedge funds and liquidity...

We’re looking for a Customer Support Agent who has an excellent command of both Japanese and English to join our growing team in Tokyo. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to bring about the best experience possible with our products, via email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts) Go above and beyond...

Department overview: The Agent Services Team specializes in providing syndicated loan agents with administrative outsourcing services. Agent Services performs work on behalf of our global customer base to help facilitate the tracking of global and individual lender positions for multi-million dollar bank loans. Position Summary: The Agent Services Analyst is responsible for maintaining data in WSO Agent in a timely and accurate manner, and to provide excellent customer service and Administrative Agent services to our growing client base while adhering to strict deadlines and SLA requirements. The position offers exposure to external industry entities such as portfolio managers, custodians, agent banks, issuers, and lending entities. Duties & accountabilities Analyse credit agreements and amendment documentation and other documentation as determined by deal Set up new Lenders, Borrowers, Bank Deals and Assets in WSO Agent - Maintain details; update administrative details...

Job Description: About us: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Role The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.  Our team has the privilege of delivering impactful...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. The Data Specialist role will be responsible for developing and maintaining customer service & operational dataset cum dashboards. The specialist will also be responsible for analysis, reporting, and investigating activities in Customer Service & Operations.    Job Description Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints. Independently develop and maintain dashboards and reports. Clarify data definition and maintain data sets...

CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, and Australia supporting the buying and selling of major cryptocurrencies with cash. In 2020, CoinFlip launched Order Desk, an over-the-counter service that provides investors with a personal account manager and competitive coin pricing. In 2023, CoinFlip launched a digital platform called Olliv : the easiest way to buy, sell, send, swap, and receive crypto. CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 100 on the 2021 and 2022 Inc. 5000 list, and on the 2022 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. For more information...

Grade : 11 (for internal purposes only) Location:   Melbourne, AU The Role and Impact:  Reporting to the Head of APAC – New Business , this Senior N ew Business Manager role is responsible for driving the revenue growth of the S&P Global Commodity Insights business by aggressively and rapidly seeking new business footprints into different customer segments within assigned Oceania region to “ hunt ”/acquire new customer logos.  This role requires a strong passion for driving and delivering our Commercial transformation goals as we seek to implement diagnostic-based sales approach and a client-centric sales process. Additionally, he/she will actively participate in new initiatives that will enable Commodity Insights to accelerate its growth rate in Oceania , and APAC region. The Team / The Business: The team is composed of experienced sales professionals. The business has a casual and friendly atmosphere with an entrepreneurial spirit. We value team work...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Technical Support Spcialist About the Role: In this position, you will work in a dynamic, professional, client service-oriented environment with large enterprise financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners.  You will identify...

About S&P Global Platts: S&P Global Platts is the leading independent provider of information, benchmark prices and analytics for the energy and commodities markets. For over 100 years, we've brought clarity and transparency to the energy and commodities markets, enabling companies, governments and individuals to act with conviction.  We know that data is key to decision making, but information alone isn't informative: it can be interpreted in many ways and inform drastically different decisions. The knowledge and experience of our people makes the difference, offering insight that helps customers in 190 countries to interpret fluctuations, uncover new commercial opportunities and gain a competitive edge.  A division of S&P Global (NYSE: SPGI) S&P Global Platts is headquartered in London and employs over 1,200 people in more than 19 offices worldwide located in global business and energy centers on five continents. We employ only the best in the market,...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

Euronext Corporate Services Euronext Corporate Services is a department of the Euronext group launched in 2016. As part of its strategic plan, Euronext has engaged into the development of a complete service offering to listed companies. Euronext Corporate Services offers innovative solutions and tailor-made advisory services to support the listed companies’ journey on the capital markets. This unique and comprehensive value proposition is articulated around four main pillars: Governance : Our board portal solution “iBabs” help organizations to secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries). Communication : We are the market leader in webinars and webcasts services for financial results, internal communication, marketing and external communication. We help our clients to increase their visibility, engagement and international coverage. We also...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr. Account Receivables Representative What does a great Sr. Accounts Receivable Representative do? • Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regards to their outstanding accounts. • The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and/or departmental...

Part of the London Stock Exchange Group (LSEG), LCH is a leading clearing house, serving major international exchanges and platforms, as well as a range of OTC markets. In particular, LCH is a leading CCP in Equity and Repurchase agreement (Repo) businesses, providing clearing services for most European Government debts (refinancing/repo transactions) and Equities trading venues (Exchanges and MTFs). LCH works closely with market participants to identify and develop innovative clearing solutions. The role sits within the RepoClear, EquityClear and Collateral and Liquidity (CALM) In-Business Risk Team. This is a first line risk role within the business risk team. The First line risk team is responsible for the day-to-day Risk Management of the exposures from our clearing members. The role is divided into two responsibilities, project work and assistance on daily risk management tasks. The role will be split 20/80 towards the Risk Management tasks. Key responsibilities of the...