123 customer service agent jobs found

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Quick customer service & assistance delivered through social media channels like Twitter, Facebook, Instagram,...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities: As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls Independently provide accurate information to resolve problems/issues that arise Continuously educate one’s self with up-to-date and relevant information to support the customer service operations You will escalate issues to your team leader, managers, and other departments as required Adhere to the Quality Assurance standards set Adhere to and comply with the schedule set by the Team Leader...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities: As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls Independently provide accurate information to resolve problems/issues that arise Continuously educate one’s self with up-to-date and relevant information to support the customer service operations You will escalate issues to your team leader, managers, and other departments as required Adhere to the Quality Assurance standards set Adhere to and comply with the schedule set by the Team Leader...

Job Title Customer Service Associate Job Purpose Job Description * Our Mission We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.   Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other. The Opportunity As the Customer Service Agent, you will be working within our highly energised call centre environment, receiving inbound calls from our credit card...

At Coinbase, our mission is to increase economic freedom around the world , and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all...

At Coinbase, our mission is to increase economic freedom around the world , and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all...

Outsourcing Delivery Analyst  Job Description Summary S&P Global has an opening for an analytical and detail-oriented individual to handle data maintenance, support, training, reporting, and business analysis activities for clients’ Structured Finance Obligations, including CLOs, CBOs, and Swaps. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Candidate should display strong financial adaptability, PC skills, and expect full accountability for all assigned projects. Responsibilities Process trade settlement in WSO Admin based on the information provided by client. Insure timely and efficient processing of all new borrowings, increases, rollovers, pay downs, commitment reductions, etc. Responsible for accurately processing daily activity, new deal closings, restructures and amendments for all asset types (Loans, Bonds, ABS, Equities, CDS) by reviewing source documentation and faxes from agent banks...

Job Description Summary S&P Global has an opening for an analytical and detail-oriented individual to handle data maintenance, support, training, reporting, and business analysis activities for clients’ Structured Finance Obligations, including CLOs, CBOs, and Swaps. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Candidate should display strong financial adaptability, PC skills, and expect full accountability for all assigned projects. Responsibilities   Process trade settlement in WSO Admin based on the information provided by client. Insure timely and efficient processing of all new borrowings, increases, rollovers, pay downs, commitment reductions, etc. Responsible for accurately processing daily activity, new deal closings, restructures and amendments for all asset types (Loans, Bonds, ABS, Equities, CDS) by reviewing source documentation and faxes from agent banks Process interest,...

We’re looking for a Customer Support Agent who has an excellent command of both Japanese and English to join our growing team in Tokyo. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to bring about the best experience possible with our products, via email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts) Go above and beyond...

The goal of a Middle Office Analyst is to oversee Trade Settlement client relationships. Provide excellent customer service and loan settlement services to our growing client base while adhering to strict deadlines and targets given. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Duties and accountabilities Manage client portfolio(s)/Agency trades in our loan Trade Settlement outsourcing services Communicate proactively and effectively with clients Coordinate with trade counterparties to receive and review par and distressed trade documentation Coordination with legal counsel and follow up, when needed, for distressed trades and participations Coordinate trade closings among clients, counterparties, and agents Review trade documentation, includes trade confirms, assignment agreements, and funding memos for discrepancies prior to settlement including using third party systems Follow up on outstanding...

Middle Office Management - Director Department overview: The Middle Office group takes on unique clients and projects that do not fit into the core business offering of WSO Services.  This group is responsible for loan trade settlement. Position Summary The goal of a Middle Office Manager is to oversee Trade Settlement client relationships. Provide excellent customer service and loan settlement services to our growing client base while adhering to strict deadlines and targets given.  The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Duties and accountabilities Financial forecasting of revenue for entirety of US Buy Side Monthly reporting of revenue to senior leadership and stakeholders Conduct risk reporting and analysis for Middle Office Responsible for handling client escalations while maintaining excellent customer relations Ensure business operations are implemented based on established...

S&P Global Market Intelligence The Role: Application Support Engineer  The Team:  Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...

S&P Global Market Intelligence The Role: UI Developer .Net  The Team:  Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the syndicated...

S&P Global Market Intelligence   The Role: Sr. Software Engineer Java   The Team:   Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in...

S&P Global Market Intelligence The Role: Software Engineer .Net Full stack The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the...

S&P Global Market Intelligence The Role: Sr. UI developer .Net with Angular The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the...

S&P Global Market Intelligence The Role: DevOps Engineer The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...

S&P Global Market Intelligence The Role: SQA Engineer The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...

S&P Global Market Intelligence The Role: SQA Engineer The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...