294 customer outcome analyst jobs found

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office later on this year. This is an exciting opportunity for customer focused, analytical individuals to join our brand new team! The Customer Outcome Analyst role will ensure that customer facing teams and colleagues are delivering good outcomes in line with Starling’s culture and values. The role will help us to develop our processes in order to minimise risk and improve the customer journey. This role will spend the first 6 weeks full time in our office, followed by hybrid working. Applications...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office later on this year. This is an exciting opportunity for customer focused, analytical individuals to join our brand new team! The Customer Outcome Analyst role will ensure that customer facing teams and colleagues are delivering good outcomes in line with Starling’s culture and values. The role will help us to develop our processes in order to minimise risk and improve the customer journey. This role will spend the first 6 weeks full time in our office, followed by hybrid working. Applications...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office later on this year. This is an exciting opportunity for customer focused, analytical individuals to join our brand new team! The Customer Outcome Analyst role will ensure that customer facing teams and colleagues are delivering good outcomes in line with Starling’s culture and values. The role will help us to develop our processes in order to minimise risk and improve the customer journey. This role will spend the first 6 weeks full time in our office, followed by hybrid working. Applications...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. The people of Adyen are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   Product Data Analyst  We are looking for a Product Data Analyst to join the Revenue Protect Analytics team in Amsterdam. As our PDA, you will join us on our mission to enable Adyen employees and our merchants to make the right decisions with ease and confidence by providing them with relevant information about...

Position title: Operations Analysis Analyst Location: Penang Business Function: Operations Department: Operations & Client Support (APAC) Department overview: OSTTRA provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. OSTTRA Operations & Client Support provides operational and technical day-to-day customer support for all services supported within the OSTTRA suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.  Position Summary:...

Euronext Securities Porto Euronext Securities Porto is the leading entity in Portugal in post-trade services, offering integrated and flexible solutions at European level, operating as the Custody and Settlement Central Securities Depository (CSD) , belonging to the EURONEXT Group and being compliant with: CSD Regulation (CSDR); The Portuguese Legislation on Capital Markets; The rules of the Portuguese Securities Market Commission (CMVM). Euronext Securities Porto uses the most stringent international service and security standards and was one of the first CSDs to join the European settlement platform TARGET2-Securities and to obtain authorization to operate as a CSD in the context of CSDR. Euronext Securities Porto offers a wide set of Services, namely Custody and Settlement to a broad Customer base. Euronext Securities Porto Operations Department The business operations department is responsible for the management of the Centralized Securities Systems and the...

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,959 listed issuers and around €6.9 trillion in market capitalisation as of end December 2021, it has an unmatched blue chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central...

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,959 listed issuers and around €6.9 trillion in market capitalisation as of end December 2021, it has an unmatched blue chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central...

Role Summary The existing Problem Management team, composed of committed individuals, is looking for a friendly and driven Problem Management analyst. The purpose of this key role is to manage the lifecycle of problems with the end objectives to prevent problems and resulting incidents from happening, to eliminate recurring incidents and lastly to minimise the impact of incidents that cannot be prevented. The role will require the production of a wide range of customer reports and internal process metrics required contractually to support the Service Level agreements including ad-hoc incident and problem reports for serious incidents that have a major impact to the customer. The current IT Services supported by the Problem Management team includes the regulated markets and exchanges of Euronext, as well as a number of Exchange Solutions products sold to commercial clients.   The purpose of the role is to ensure that incidents and problems are tracked and reported to support...

Role summary As a Market Data Compliance officer you work in the heart of Amsterdam, in an internationally oriented position with a focus on market data compliance. You act within the Market Data Compliance and Operations department and oversee the Market Data Compliance Program. You function as an independent and objective body that initiates customer compliance reviews including on-site audits and evaluates compliance issues/concerns within the customer's organization. You are responsible for developing, implementing and administering all aspects of the Market Data Compliance Program. You plan, communicate, organize, initiate, and control the Market Data day-to-day administrative and operational compliance activities. The Market Data Compliance Officer exists as a channel of communication to receive, review and direct compliance issues to appropriate customers for investigation and resolution. You provide guidance in respect of exchange policies regarding the provision...

End Date Monday 12 June 2023 Salary Range £0 - £0 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary A fantastic opportunity to join the Consumer Credit Risk as a Senior Credit Analyst within the Unsecured products space. You will be part of a team that is responsible for the design, implementation and oversight of credit risk strategies as well as delivery of portfolio performance within risk appetite. You will produce data-based credit analytics and own regular reporting to assist in controlling the portfolio risk. You will deliver deep-dive analyses to identify trends and work with cross-functional teams to create opportunities for improvement. It's an exciting time to be joining the team as we mobilise in response to the changing world around us – from regulatory changes to the Group’s new strategy. We’re also heavily investing in our data and infrastructure to...

End Date Monday 12 June 2023 Salary Range £0 - £0 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary A fantastic opportunity to join the Consumer Credit Risk as a Credit Officer within the Unsecured products space. You'll be part of a team that is responsible for the design, implementation and oversight of credit risk strategies as well as delivery of portfolio performance within risk appetite. You'll conceptualise and produce data-based credit analytics and own regular reporting to assist in controlling the portfolio risk and associated credit strategies. You'll deliver deep-dive analyses to identify trends and work with cross-functional teams to create opportunities for improvement. You'll get opportunities to mentor and guide junior analysts across teams and work cross-functionally with a range of partners including product, engineering, finance, as well as other...

End Date Monday 12 June 2023 Salary Range £0 - £0 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary A fantastic opportunity to join the Consumer Credit Risk as a Senior Credit Officer within the Unsecured products space. You'll be responsible for end-to-end credit risk management for an Unsecured product including supporting the design, implementation and oversight of credit risk strategies as well as the oversight of the associated portfolio to ensure performance is within risk appetite. You'll set up and manage the appropriate frameworks and conduct deep-dive analyses to identify trends and opportunities for improvement. You'll oversee a team of analysts and work cross-functionally with a range of partners including product, engineering, finance, as well as other credit risk teams to deliver innovative ways to minimize losses while balancing growth and customer...

End Date Friday 23 June 2023 Salary Range £85,208 - £106,510 We support agile working – click here for more information on agile working options. Agile Working Options Flexibility in when hours are worked, Hybrid Working Job Description Summary . Job Description London based (2 days per week in the office) Benefits: Annual personal bonus, 15% employer pension contribution (when you put in 6%), private medical insurance, 30 days holiday plus bank holidays. We’re a family friendly organisation who focus on delivery, not time at your desk.  A mature, flexible work environment, flexible start/finish hours, agile working practices.  We care about your mental health and want to enable a good work-life balance Who are Lloyds Banking Group? Lloyds Banking Group is the UK’s leading digital franchise, with over 20 million active online customers across our three main brands - including Lloyds Bank, Halifax and Bank of Scotland - as well as the biggest...

End Date Friday 09 June 2023 Salary Range £62,016 - £77,520 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary The Programme Manager shapes, leads and empowers their delivery team to ensure the fundamentals of Project Management excellence are achieved, this includes analysis, governance, planning managing finances and delivering value. As a PM of the Future they should role model a desire to develop their skills and experience, create space to learn and collaborate, demonstrate resilience and adaptability, confidence and a desire to innovate and test new ideas. The Programme Manager will understand, embrace and be able to select with confidence the most appropriate tools and methods to deliver change. They should strive to build relationships across role communities, change teams and business areas to maximise opportunities for continuous improvement through shared...

End Date Monday 12 June 2023 Salary Range £57,078 - £63,420 We support agile working – click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary You’ll be joining a fast-paced team who are leading the way in Insider Risk & Data Loss Prevention. If you have a passion for security, and are motivated to work with colleagues to introduce new processes and support leadership in delivering the strategy to reduce the Group’s Insider and Data Loss risk, and we move to new ways of working we would like to hear from you. As well as providing leadership, you'll provide support, education and strategic mentorship to the business. Job Description Here at Lloyds Banking Group we’re building the bank of the future, and we want your help to ensure we do that with security at the heart of all our change. With over 26 million customers, we’re the UK’s largest Retail and...

End Date Salary Range We support agile working – click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy. An exciting opportunity has become available to join the Platforms – Operational Controls team. Job Description About the team Platforms within Market & Liquidity Risk, is a team that specialises in the operation of key Market & Counterparty Risk processes, the delivery of internal and regulatory change and the development of specialised reporting and analytics tools....

End Date Thursday 08 June 2023 Salary Range £24,579 - £27,310 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working, Other Agile Working Arrangements / Open to Discussion Job Description Summary A full time role in our Product Control team ... Job Description Lloyds Banking Group is the UK’s largest Digital, Retail and Commercial Bank with a focus on Helping Britain Recover. Our Finance teams sit at the heart of the organisation. Group Finance Support (GFS) is a team of c600 colleagues within the Finance Division (c2600) with responsibility for the core platforms, processes, financial reporting and controls for Finance. It also supports the Finance through provision of Divisional responsibilities, People & Culture initiatives, Systems & Data capabilities and Strategy development. Product Control The Product Control team is a control function responsible for the production of...

End Date Thursday 15 June 2023 Salary Range £49,480 - £61,850 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary The Insights and Ringfencing team sits within Group Audit & Conduct Investigations (GA&CI) and works closely with the Chief Internal Auditors, Executive Team and Heads of Audit playing an integral role in providing rich insight relating to the Group’s risk & control framework. This is an outstanding opportunity to support work with high visibility at a Board level. Primarily supporting the Senior Manager for Insights and Ringfencing with timely production of high-quality Board and Group Executive level reporting, you'll prepare both quantitative and qualitative information. A strong ability to express complex ideas clearly and succinctly while being highly numerate is key to deliver the level of quality that Board and Group Executives expect....

We are looking for a talented social media manager to develop, maintain and monitor Euronext’s brand presence on social media channels to be based in Paris. Your role will be to design and implement online corporate strategy and marketing campaigns, and develop our new growth initiatives on social media. You will be part of the communications team, with specific responsibility for helping the management of the firm’s social media channels. In order to be successful in this position you will need to have excellent storytelling ability, creativity, copywriting, organizational and coordination skills, hands-on approach with a flair for working with multiple internal stakeholders. You will interact with a large number of employees. This position is exposed to top management and can generate interesting career opportunities. Key Accountabilities Primary Responsibilities Develop and execute Euronext’s social media strategy with the aim of increasing brand awareness and...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Business Analyst, Support Adyen is looking for a business analyst with a focus on support to join our team in Amsterdam. This team helps to embed analytics into the decision-making processes for multiple teams within the operations function. You will be working together with the Global Support team to build dashboards, expand our knowledge on customer data and improve the way we look at providing the best customer experience. The ideal candidate has a strong analytical mindset...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Roles & Responsibilities    Manage All Help Desk Operations • Deliver frontline technical support. • Foster positive end-user relationships and drive customer satisfaction. • Promote continuous improvement of Tier 1 support, desktop administration and telecom delivery for all stakeholders. • Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary. • Gather and report operational metrics, accomplishments, and priorities for weekly leadership meeting(s). • Establish and implement ITIL standards. • Analyze the business requirements of all departments to determine their technology needs • Successful delivery of services and projects supporting...

Enterprise Records Management Analyst Proposed Level: Associate or Senior Associate TBC Proposed Location: Bengaluru Background The appointment of the Enterprise Records Management team within the Group Chief Data Office represents a critical step forward in the Group’s efforts to define and execute on a common approach, arrangement and capability with data retention policy and standards.  This includes infrastructure and administrative modelling put in place to create, manage, retain, and destroy all data, documents, and records in line with legal, regulatory, contractual, operational, and business requirements, as actioned by the Group’s responsible functional areas. Key Responsibilities The key responsibilities of the Enterprise Records Management team are to strengthen through alignment, the Group’s internal records management eco-system, and to support the acceleration of conformity to the policy and standards through improved use and management of shared...

Role Purpose   Ensures the scope , detailed requirements, and business outcomes for assigned projects/programs within CRM Technology are sufficiently captured , understood, and trans lated for business and technical delivery teams.   Collaborates with / across multiple teams and roles to ensure solutions align to defined processes and requirements.   For the Project C entre for Enablement (C4E) Delivery path, acting as the capability BA, works with the SMEs on the Capability teams to ensure that the planned delivery is understood and fit to be received into Production.   Key responsibilities   For Project C 4E Delivery path:   - Responsible for the elicitation, analysis and documentation of business needs, detailed requirements, and process maps.   - Elicits, writes formal specifications, and communicates business requirements between development and business teams to...