253 customer journey manager jobs found

End Date Monday 14 October 2024 Salary Range £57,546 - £63,940 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary Understand | Optimise | Orchestration: - Independently understand the entire customer journey and its intricacies. - Embrace a continuous improvement approach, with a strong focus on improving the journey. - Successfully implement strategies that ensure all teams are working towards a common goal. Job Description JOB TITLE: Customer Journey Manager - Data LOCATION: Chester, Halifax, Leeds or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity Consumer Lending are investing in building a best in class data team. This role will be critical to support the expansion of data products and...

End Date Thursday 17 October 2024 Salary Range £57,546 - £63,940 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary . Job Description JOB TITLE: Customer Journey Manager SALARY: £57,546 - £63,940 DOE LOCATION: Edinburgh HOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office. About the opportunity We're the Protection Platform and Our platform aims to push boundaries to transform the business in delivering high quality, efficient and impactful outcomes for customers within the Protection Market. To support our ambition of becoming a top 3 protection provider we're looking for a Customer Journey Manager to join the team, where you'll be responsible for understanding and optimising the end-to-end customer experience (internal...

End Date Monday 14 October 2024 Salary Range £78,849 - £87,610 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE:  FX Product Manager - Merchant Services LOCATION:  London or Edinburgh HOURS:  Full time WORKING PATTERN:  Hybrid, 40% (or two days) in an office site About this opportunity We currently have a phenomenal opportunity for a Product Manager to join our Merchant services team on fixed term contract until August 2025. You'll be a product management specialist who uses their expertise to deliver strong outcomes for Commercial Clients in the Group's Merchant Services portfolio. Merchant Services is a key component of Commercial Product suite enabling clients to accept payment in a variety of ways. The Group is making significant investment in the product capabilities across Merchant...

End Date Tuesday 01 October 2024 Salary Range £100,657 - £118,420 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary * Job Description JOB TITLE : SENIOR DATA RESILIENCE MANAGER SALARY:   £100,657pa to £118,420 pa (dependant on depth of experience) plus the benefits listed below LOCATIONS:  London HOURS:  Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London site. We’re the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group! The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group. We’re looking for a Senior Data Resilience Manager from a financial services, banking or Tier 1 consulting background.  You will have a good...

End Date Thursday 17 October 2024 Salary Range £62,874 - £69,860 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Fraud and Financial Crime Manager SALARY: £62,874.00 - £69,860.00 LOCATION(S): Edinburgh, Dundee, Bristol, Leeds and Newport HOURS: Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity Within Insurance, Pensions & Investment (IP&I), we’re on exciting journey to deepen our relationships with our customers and grow the business further, in a sustainable way. We’re developing new propositions and delivering a seamless service to our customers across all our channels. IP&I Risk provide independent oversight across the business, on all risk types,...

End Date Tuesday 15 October 2024 Salary Range £73,521 - £81,690 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary . Job Description JOB TITLE:           Marketing Manager - Crown Dependencies SALARY:              Competitive package LOCATION(S):    Jersey, Guernsey, Isle of Man HOURS:                              Full Time  WORKING PATTERN: We work in a hybrid model, splitting our time between the office and working from home. About this opportunity At Lloyds Banking Group, we’re driven by a clear purpose - to help Britain prosper. Our colleagues are focused on making a difference to customers, businesses, and communities. As Britain’s largest retail and commercial bank, our footprint touches nearly every community and household in Britain, including the Crown Dependencies. Our brands, services, and business...

End Date Friday 18 October 2024 Salary Range £57,546 - £63,940 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description Job title:  120399 Direct to Consumer Operations Manager Location:  Leeds Salary : circa £60,000 DOE Hours:  Full time Working Pattern:  Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds office. About this opportunity: We have an exciting opportunity to join the Direct to Consumer Wealth Team as Operations Manager for the Ready Made Investments, Ready Made Pensions & Whole of Market SIPP Teams to provide first class service to our customers! The Operations Manager will lead and empower a customer-facing team responsible for Ready Made Products, including Ready Made Investments, Ready Made Pensions, and Whole of Market SIPP....

End Date Friday 18 October 2024 Salary Range £57,546 - £63,940 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description Job title:   121195 Supplier Manager Location : Edinburgh, Dundee, Leeds, Halifax or Bristol Salary : £65,000 - £68,000 DOE Hours:   Full time Working Pattern:   Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our above offices. About this opportunity: We have an exciting opportunity for a Supplier Manager to join our centre of excellence for managing and governing suppliers. Within Supplier Management, we support our business teams by ensuring governance, due diligence, sustainability and risk management are given full consideration throughout the lifecycle of contracts. This helps to ensure...

End Date Monday 21 October 2024 Salary Range £80,206 - £94,360 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Senior Manager Security Risk Specialist SALARY: £80,206 – £94,360 LOCATION: Bristol, Edinburgh, Leeds, Halifax, Manchester, Birmingham or Chester HOURS:  Full time WORKING PATTERN:  At least two days per week (or 40% of your time) at one of our offices listed above. About this opportunity We’re on an exciting journey and there couldn’t be a better time to join us. We’re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face! We're looking for a Senior Security Risk Specialist to support the leading and development of its risk specialist centre of...

End Date Monday 14 October 2024 Salary Range £62,874 - £69,860 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Help lead and shape projects and initiatives across Credit Cards to drive the Data & Analytics Strategy, including supporting development of the operating model and supporting innovative ways and technologies to help deliver our strategy. Producing insightful, high quality tools - tailored to senior stakeholder needs through managing a team. Job Description JOB TITLE: Data & Analytics Strategy Manager LOCATION: Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity Lloyds Banking Group is on an ambitious path to transform how we Make Britain Prosper. We are still early in our journey to the cloud and...

End Date Monday 21 October 2024 Salary Range £62,874 - £69,860 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Data Engineer (Mortgages) SALARY: The salary banding for this role is £68,202 - £75,780 for Halifax & Leeds and £78,849 - £87,610 for London. LOCATION: Halifax, Leeds or London HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity This high-profile role sits within the Mortgages business and is a fantastic opportunity to join a data passionate, customer-obsessed and product driven team! The team supports the largest mortgage book in Europe, whilst creating excellent home...

End Date Friday 25 October 2024 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexible / Variable Hours, Job Share, Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job Description Job title:   118743 Manager, Lifetime Mortgage (LTM) Pricing and Product Team Location:   Edinburgh, London Salary : Circa £100,000 DOE and location Hours:   Full time Working Pattern:   Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh or London office. About this opportunity: Lloyds Banking Group (LBG) is now an active participant in the lifetime mortgage market (LTM) under the Scottish Widows (“SW”) and Liverpool Victoria (LV=) brands. LBG has large ambitions for the LTM business, seeking to be a key long-term market participant addressing a growing customer...

End Date Tuesday 15 October 2024 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE : International Private Banking Relationship Manager SALARY: £31,151 for IOM and £42,484 for Jersey LOCATION(S): Isle of Man and Jersey. HOURS: Full time (35 hours a week, Monday to Friday) WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this Opportunity This is a great opportunity to join the Islands Team, the fastest growing business in LBG. It’s a really phenomenal time to join us and make a real difference. As an International Private Banking Relationship Manager, you’ll be using your excellent communication skills to engage with our customers to create the best experience and provide...

End Date Wednesday 30 October 2024 Salary Range £24,539 - £25,830 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary see details below Job Description JOB TITLE: Customer Service Advisor - Workplace Savings (Scottish Widows)  SALARY: £ 24,539- £ 25,830 LOCATION: Edinburgh, Port Hamilton Office  HOURS: Full-time – 35 hours. Monday – Friday, 7 hours per day between 8am – 6pm on a shift pattern.  WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Edinburgh office. This will be agreed by your Line Manager.  START DATE: 6th January 2025  About this opportunity   Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!  We support their needs (whatever they are)...

We are seeking a highly strategic and collaborative Strategic Initiatives Specialist to join our global, cross-functional Client Experience team. Reporting to the Senior Manager, Strategic Initiatives for Client Experience, you will play a pivotal role in developing and executing strategic initiatives that enhance the end-to-end client journey and drive client satisfaction, retention, and growth across Nasdaq's diverse client base. About the Job The Client Experience team at Nasdaq is a global, cross-functional group that collaborates with our marketing, sales, product, and technology partners to provide our customers with a seamless, customized, digital-first experience built to reduce time to value and help teams maximize their investment in nasdaq.com. We are seeking a highly strategic and collaborative Strategic Initiatives Specialist to join our global, cross-functional Client Experience team. Reporting to the Senior Manager, Strategic Initiatives for Client...

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office...

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. The Team The Listings and Relationship Management team builds core...

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Hear from our team about what it's like working at Monzo ✨ 📍London or Remote (UK) | 💰 £35,000 - £50,000 + Benefits | Hear from the team ✨ ⭐ Our Offensive Security team This role sits within our Offensive Security team, reporting into the Offensive Security Manager. But this team is a part of the wider Security collective here at Monzo, a power-house team of passionate security professionals all working to make Monzo as secure as possible for our customers. At our core though, the Offensive Security team is made up...

End Date Monday 21 October 2024 Salary Range £33,982 - £35,770 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary Based in Watford Job Description JOB TITLE:   SOC – Order & Delivery Team Leader SALARY:   £33982 LOCATION(S):   Watford HOURS : Full-time WORKING PATTERN : For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 3 days per week at the Watford office site. About this Opportunity The efficient and effective management of our order bank from new order placement with our dealer network, to the successful new car delivery to our drivers. Coach a strong team by; Developing our people, focusing on their strengths, maximising and nurturing their talents. Ensuring the highest quality and standard of service is delivered to our...

End Date Monday 21 October 2024 Salary Range £33,982 - £35,770 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary Based in Watford Job Description JOB TITLE:   Order & Delivery Team Leader SALARY:   £33982 LOCATION(S):   Watford HOURS : Full-time WORKING PATTERN : For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 3 days per week at the Watford office site. About this Opportunity The efficient and effective management of our order bank from new order placement with our dealer network, to the successful new car delivery to our drivers. Coach a strong team by; Developing our people, focusing on their strengths, maximising and nurturing their talents. Ensuring the highest quality and standard of service is delivered to our drivers...

End Date Monday 21 October 2024 Salary Range £29,431 - £30,980 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary Based in Watford Job Description JOB TITLE: SOC- Order & Delivery Advisor SALARY: £29,431 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our office sites. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained. About this Opportunity The main purpose of this role is to assist drivers in navigating the entire order fulfilment process and address any issues or concerns that may arise. Supporting drivers once an order is placed with a dealership until the point of delivery...

About the Role: Grade Level (for internal use): 08 Job Description S&P Global Market Intelligence  The Role: Customer Success Manager  Grade: 8  The Location: Manila  The Team: It’s a dynamic global team, where the work changes daily.  You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level.  This team will develop and execute data driven processes to deliver world class customer experience.  Your role may focus on migration, onboarding or global strategic accounts.  The Impact:  Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence.  Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client...

End Date Friday 18 October 2024 Salary Range £68,202 - £75,780 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: DevOps Engineer SALARY: The salary banding for this role is £68,202 - £75,780 for Manchester and £78,849 - £87,610 for London. LOCATION: Manchester or London HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Closely aligned to Everyday Banking, the Core Banking platform (CBP) has responsibility for the maintenance and development of the systems which host all of the core banking products for the Lloyds Banking Group brands. Over the coming years the Next Gen Insights Lab which sits within the CBP will build out...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...