54 complaint handler jobs found

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a good outcome. We operate up to 8pm weekdays and 9am - 5.30pm on Weekends. Full time and Part time positions available. Responsibilities: Balancing priorities- manage a pipeline of complaints Take...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a good outcome. We operate up to 8pm weekdays and 9am - 5.30pm on Weekends. Full time and Part time positions available. Responsibilities: Balancing priorities- manage a pipeline of complaints Take...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a good outcome. We operate up to 8pm weekdays and 9am - 5.30pm on Weekends. Full time and Part time positions available. Responsibilities: Balancing priorities- manage a pipeline of complaints Take...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a fair outcome. Applications for this role will close on 09/03. Responsibilities: Balancing priorities- manage a pipeline of complaints Take ownership of complaints and make sure that fair outcomes...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a fair outcome. Applications for this role will close on 09/03. Responsibilities: Balancing priorities- manage a pipeline of complaints Take ownership of complaints and make sure that fair outcomes...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a fair outcome. Applications for this role will close on 09/03. Responsibilities: Balancing priorities- manage a pipeline of complaints Take ownership of complaints and make sure that fair outcomes...

TEAM MANAGER – ORDER  MANAGEMENT (GLOBAL INHOUSE)   The Team Manager – Order Management is responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels, and achieving relevant role-based performance objectives. Role Responsibilities & Key Accountabilities: Manages relationship with Internal Stakeholders during product and service fulfilment. Escalates and resolves concerns during the fulfilment timeline. Partners with customer fulfilment departments throughout the lifecycle of the project. Contributes to process and work improvements viz BPI, collaborative teams, and best practice sharing. Ensures data quality, completeness, timeliness and service metrics are met. Handles team management activities, monitor performance, timely feedback, mentoring & coaching. Work with your team to reduce the volume and time of outstanding SNOW tickets and ensure staff understand and are adhering to...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Binance is looking for customer service specialist who will be responsible for connecting and attending to our world class exchange platform with our international users needs. Candidates must be good at Japanese, English should be efficient at work also.   Responsibilities: Handle back office tickets, and provide online enquiries and email replies services to customers. Handle customer enquiries, advices and suggestions via email or online tools. Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form...

TEAM MANAGER – ORDER  MANAGEMENT (GLOBAL INHOUSE)   The Team Manager – Order Management is responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels, and achieving relevant role-based performance objectives. Role Responsibilities & Key Accountabilities: Manages relationship with Internal Stakeholders during product and service fulfilment. Escalates and resolves concerns during the fulfilment timeline. Partners with customer fulfilment departments throughout the lifecycle of the project. Contributes to process and work improvements viz BPI, collaborative teams, and best practice sharing. Ensures data quality, completeness, timeliness and service metrics are met. Handles team management activities, monitor performance, timely feedback, mentoring & coaching. Work with your team to reduce the volume and time of outstanding SNOW tickets and ensure staff understand and are adhering to...

Position Summary We are looking to recruit a Senior Legal Counsel with a proven record of client service and a practical, problem-solving approach to support our businesses across the EMEA region, to be based in London or one of our EMEA offices. The successful candidate needs to be a hands-on, commercial contracts lawyer who will provide specialist and strategic legal advice for all aspects of the Group’s Data & Analytics Division. Role Responsibilities Providing a wide range of legal advice and support to the sales, proposition and leadership teams in EMEA. Reviewing, drafting, revising and negotiating agreements with customers, vendors, partners and other third parties, including data licenses, software and intellectual property licenses, strategic partnerships, master agreements, and other complex commercial agreements. Advising on legal issues related to the collection, usage and licensing of content/data/news from multiple sources. Researching and...

Job Responsibilities: Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Working closely with Facilities team and other departments on internal events. Receives deliveries, contacts staff to pick up packages. Processes shipping documents for outbound shipments. Assists with internal events, ordering of supplies, setup. Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company staff of visitor arrival. Informs visitors by answering or referring inquiries. Maintains security by following procedures, and issuing visitor and vendor badges. Creating new staff badges. Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Processes daily mail. Maintains supply inventories. Office and facilities supplies ordering. Hours are Monday to Friday 8:30am to 4:30pm....

About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go. Our commitment to diversity and inclusion in the workplace At the FT, we aim for...

Location: London Grade: 9/10 (for internal purposes only) The Role:  S&P Global Commodity Insights is looking for an Oil Market Reporter (Associate Editor) to join the London crude oil team. In the role the Associate Editor is a market reporter and analyst who takes responsibility for day-to-day reporting on crude markets in Europe and Africa. The London crude oil team is home to some of the company’s more important commodity benchmarks with the team covering North Sea markets, including the global Dated Brent benchmark, Mediterranean and West African crude in addition to Urals crude.   The Impact : The Oil Market Reporter in this position is responsible for every aspect of market reporting, including the collection and publication of primary market information, running an assessment process, assessing the value of a variety of oil markets, reporting market-related news, writing commentary and analysis, contributing to methodology development and engaging with...

Position Summary We are looking to recruit a Senior Legal Counsel with a proven record of client service and a practical, problem-solving approach to support our businesses across the EMEA region, to be based in London or one of our EMEA offices. The successful candidate needs to be a hands-on, commercial contracts lawyer who will provide specialist and strategic legal advice for all aspects of the Group’s Data & Analytics Division. Role Responsibilities Providing a wide range of legal advice and support to the sales, proposition and leadership teams in EMEA. Reviewing, drafting, revising and negotiating agreements with customers, vendors, partners and other third parties, including data licenses, software and intellectual property licenses, strategic partnerships, master agreements, and other complex commercial agreements. Advising on legal issues related to the collection, usage and licensing of content/data/news from multiple sources. Researching and...

Vendor Manager – Corporate Technology. Role Profile We have an exciting opportunity for a Vendor Manager to join our team for Corporate Technology & Cloud Services within the London Stock Exchange Group.  Vendor Management ensures value and quality delivery for Corporate Technology from Key Strategic Vendors and Managed Service Partners through effective engagement and consistent processes . Key Responsibilities As a Vendor Manager, you will be responsible to: Ensure that the vendor delivers value for money whilst minimizing risk for the services and products allocated to the Global Capability & Operational Leads within Corporate Technology & Cloud Services Ensure that the full contract life cycle, from Tendering through Delivery / Acceptance Termination, is fully managed. Establish effective financial management that will; Ensure payments to Vendors are correct and timely Usuas trends that impact costs are understood Cost efficiencies...

Department overview: The Regulatory and Compliance team offers a suite of products that provide solutions for our clients with Tax Validation, Document Exchange, and Outreach campaigns that helps manage Counterparty and Vendor risk.  Our product platform includes Counterparty Manager (CPM), Know Your Counterparty (KYC), Know Your 3rd Party (KY3P), and Tax Solutions (CTI). Position summary: The candidate should have experience in KYC Onboarding and Remediation (Full Review, Outreach, Risk Assessment) and Screening (Alert disposition on entitles and related parties) with a demonstrated track record supporting international clients. And must have exposure to various KYC/Screening tools such as Factiva, RDC, World-Check, and Lexis Nexis. The Senior Analyst is responsible for performing quality checks on multiple profiles on daily basis. Review entity types like NBFI, SPVS, Funds, Corporations, Banks, IMC, etc. as per CIP. Nexis Reviewing transactions to identify any money...

See yourself being part of a large, transformational change? This could be the role for you! About the Role As part of the Global Information Security team, but working within various project functions, Security Engineers are responsible for the implementation and configuration of IT Security controls and systems in Iress business projects and BAU - across all of Iress operating locations and the cloud. They are also responsible for the implementation and maintenance of security tooling and systems used by the Global Information Security Team. Role purpose Reporting into the Head of Security Engineering, Architecture & Enablement, (HSE), this role is responsible for performing all activities of the Security Engineering, Architecture & Enablement squad. By working with pragmatism, this role will help the HSE deliver ongoing and increasing business value from the function for Iress and its clients. The role acts as a security engineer for...

Vendor Manager – Corporate Technology. Role Profile We have an exciting opportunity for a Vendor Manager to join our team for Corporate Technology & Cloud Services within the London Stock Exchange Group.  Vendor Management ensures value and quality delivery for Corporate Technology from Key Strategic Vendors and Managed Service Partners through effective engagement and consistent processes . Key Responsibilities As a Vendor Manager, you will be responsible to: Ensure that the vendor delivers value for money whilst minimizing risk for the services and products allocated to the Global Capability & Operational Leads within Corporate Technology & Cloud Services Ensure that the full contract life cycle, from Tendering through Delivery / Acceptance Termination, is fully managed. Establish effective financial management that will; Ensure payments to Vendors are correct and timely Usuas trends that impact costs are understood Cost efficiencies...

About the job:   We are looking for a paralegal and complaints handler to join our UK Legal Team. You will report directly to the Head of Legal UK. Your key deliverable in the role will be handling client complaints, liaising with the Financial Ombudsman and corresponding with clients. As part of this you will produce reports and data to track complaints into the team and identify trends. As part of a small legal team, you will also be involved in broader legal case management, document reviews and legal process refinement. Responsibilities: Overall responsibility for Complaints, liaising with regulatory bodies, investigating root causes, tracking relevant themes, making recommendations to senior management in respect of complaints resolution and potential business improvements. Working with internal and external stakeholders across all areas of the Saxo Group to ensure all complaints are handled quickly and efficiently. Assisting with enquiries from the...

Location: London Grade: 10 (for internal purposes only) The Role:  S&P Global Commodity Insights is looking for a Senior Oil Market Reporter (Editor) to join the London team as a market reporter and analyst who takes responsibility for day-to-day reporting on clean oil markets in Europe and Africa. The Impact : The Senior Oil Market Reporter (Editor) in this position is responsible for every aspect of market reporting, including the collection and publication of primary market information, running an assessment process, assessing the value of a variety of oil markets, reporting market-related news, writing commentary and analysis, contributing to methodology development and engaging with market sources. The Career Opportunity :  Excellent career growth potential within the team. The Business :  At S&P Global Commodity Insights, the premier source of commodities intelligence, the content you generate and the relationships you build are...

Location: London Grade: 9 (for internal purposes only) Contract Duration: 12 months The Role:  S&P Global Commodity Insights is looking for an Oil Market Reporter (Associate Editor) to join the London team on 12 month fixed term contract. In the role the Associate Editor is a market reporter and analyst who takes responsibility for day-to-day reporting on oil markets in Europe and Africa. The Impact : The Oil Market Reporter (Associate Editor) in this position is responsible for every aspect of market reporting, including the collection and publication of primary market information, running an assessment process, assessing the value of a variety of oil markets, reporting market-related news, writing commentary and analysis, contributing to methodology development and engaging with market sources. The Career Opportunity :  Excellent career growth potential within the team. The Business :  At S&P Global Commodity Insights,...

S&P Global Market Intelligence The Role: Sr. Associate, Channels UAT. Grade (relevant for internal applicants only): 8. The Location: Makati. The Team: The Data Management Solutions team is focused towards building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from finance and technology works together within and across multiple specialized functions. UAT team is focused on ensuring that our users and clients receive the best experience in terms of usage while also enhancing their current flow. This is team is the voice of the client and pushes the product towards development that makes the lives of the clients easier. The Impact: The trifecta of skills; data, product and client management, allows the UAT to bridge that gap between all the functions involved in building and shipping the product. Giving an external look at the product, needs the necessary amount of insight on...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Oil Price Information Service (OPIS), a Dow Jones Company, provides price transparency across the global supply chain so that all stakeholders can buy and sell oil and energy commodities with confidence. We do this by providing transparent pricing, real-time news, powerful analytics and software and educational and networking events. We also provide a range of free resources and maintain an active blog. Our commitment to reliability is reinforced by world-class, personalized customer service and constant innovation. OPIS listens to what our customers and industry stakeholders need and responds with flexible and easy-to-use products and solutions. OPIS methodology is compliant with all international standards for price reporting agencies set forth by IOSCO, the...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Roles & Responsibilities    Manage All Help Desk Operations • Deliver frontline technical support. • Foster positive end-user relationships and drive customer satisfaction. • Promote continuous improvement of Tier 1 support, desktop administration and telecom delivery for all stakeholders. • Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary. • Gather and report operational metrics, accomplishments, and priorities for weekly leadership meeting(s). • Establish and implement ITIL standards. • Analyze the business requirements of all departments to determine their technology needs • Successful delivery of services and projects supporting...