Full time
fiserv
Panama City, Panama
Job Title Client Support Tier 2 - Profesional I Job Purpose Client Support Tier 1 Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access. Main Responsibilities Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data. Defines and/or resolves moderately complex customer problems within the designated product lines. Has full product service issue accountability, including incident reports, communication center notification, Service Point work item...