514 client support tier 2 jobs found

Job Title Client Support Tier 2 - Profesional I Job Purpose Client Support Tier 1 Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access. Main Responsibilities Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.  Defines and/or resolves moderately complex customer problems within the designated product lines.  Has full product service issue accountability, including incident reports, communication center notification, Service Point work item...

Job Title Client Support Tier 2 - Professional I  Job Purpose Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access. Main Responsibilities Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.  Defines and/or resolves moderately complex customer problems within the designated product lines.  Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client...

Job Title Client Support Tier 2 Job Purpose Main Responsibilities     Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.     Defines and/or resolves moderately complex customer problems within the designated product lines.     Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,    Monitoring liability issues and escalation to management when appropriate.     Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.     Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates...

Job Title Client Support Tier 2 - Sr Professional I Job Purpose Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.  Main Responsibilities  Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.    Defines and/or resolves moderately complex customer problems within the designated product lines.    Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to...

Job Title Client Support Tier 2 - Sr Professional I Job Purpose Brindar soporte funcional para la atención de la plataforma de monioreo de fraude a clientes en Latinoamérica Fungir como soporte consultor para la resolución de consultas y requerimientos Brindar acompañamiento a las jornadas de mantenimiento y asegurar la participación de los equipos validadores de ellos. Gestionar la comunicación de cambios y novedades de la herramienta de monitoreo. Gestionar los posibles incidentes generados desde la plataforma Servir como punto de enlace de cara a los equipos de proyectos y servicio. Administrar el backlog de carga de atención de los clientes y presentar informes diarios, semanales, mensuales tanto a equipos internos como a entidades clientes Thank you for considering employment with Fiserv.  Please: Apply using your legal name Complete the step-by-step profile and attach your...

Summary We are seeking an experienced Senior Quality Engineer to join a highly collaborative, cross-functional, agile product development team responsible for delivering high quality and on-time software systems for our Flagship product. Essential Skills and Experience Analyse software and quality requirements and document test plans Design, develop, review and implement integration, system, acceptance and end-to-end test strategies Assess and report on software risk and release readiness 5+ years experience building test automation for web, desktop and api solutions, working with scripting languages JavaScript/Typescript, and selenium based test automation frameworks and api test tools such as Postman Automation and manual testing for multi-tier, on prem and cloud based integrated solutions Understanding of object-oriented programming and working with test automation frameworks Experience with build and test integration tooling including Jenkins, GitLab...

Who We Are: S&P Global’s purpose is to accelerate progress in the world by providing business intelligence that is essential. Our division, Market Intelligence, has a specialized focus on company & industry intelligence, research and cloud solutions. With these solutions, we partner with highly innovative, trail blazing companies and ultimately power global markets. We routinely work with the most recognized and exciting company names across all industries.  About the Role: The Sustainability Business Development Specialist (BDS) role will be a member of the high growth DSC/RASS Sales organization within S&P Global’s Market Intelligence division.  In this role, you will have the opportunity to work on global, multi-stakeholder deals with a wide range of companies that lead, innovate and disrupt their respective industries. One day you may be speaking with a global Fortune 500 corporation about their sustainability journey and reporting requirements; and the...

The Role:  You will work directly with the Marketing Director and Product and Commercial leaders to build marketing strategy, tactical goals, and key performance metrics for our target audiences within the Technology, Media & Telecommunications sector . You will be developing creative global marketing campaigns to launch products, drive usage, drive brand awareness, drive sales pipeline, and support customer retention. This role also is responsible for building messaging and develop marketing assets that support sales enablement and drive demand to generate synergy opportunities across S&P Global Market Intelligence. The Team:  Our marketing team is composed of creative and enthusiastic B2B marketing professionals located around the world. As part of the Commercial organization, with strong partnership to Product, we focus on building brand awareness and driving front-end pipeline. We value teamwork, drive ideas with data, and execute in a meaningful way to...

S&P Global Market Intelligence The Role:  Senior Associate Application Support Engineer - Debtdomain The Team:   Debtdomain is the pre-eminent software platform for managing the loan syndication process from pitch through Agency, covering Origination, Syndication, Sales, Trading, Investor CRM, Deal Pipeline, Compliance and Secure Document Distribution.  We’re a global team looking to augment our application support capacity with a candidate whose technical and analytical nature serves as the foundation for exceptional problem-solving skills. The Impact:  Our App Support team bridges the gap between our Client Service team (supporting end users) and our Development team (building and maintaining the platform itself).  This role is integral in providing the level of support that continues to exceed client expectations. What’s in it for you: The person filling this position will be joining an experienced, global team that contributes to the overall success...

The Role: Loan Platforms Business Analyst. The Team:  S&P Global Loan Settlement is an electronic trade processing platform utilized to efficiently settle syndicated loan trades. Used by lenders, agent banks, custodians, trustees, borrowers and legal professionals, IHS Markit Loan Settlement automates loan trade affirmation, confirmation and matching to facilitate the processing of loan trades.  One of the S&P Global Loan Settlement platforms, ClearPar, is the market leader in trade settlement. The newer S&P Global Loan Platforms site reduces settlement delays through access to real-time agent bank data from trading counterparties and integration with client systems. The Impact:  The Loans Platforms Business Analyst will be responsible for working closely across product, QA, operations, development, sales as well as customers to perform detailed requirements analysis, documenting processes, and performing some user acceptance testing. The ideal candidate will...

The Role: Loan Platforms Business Analyst The Team:  S&P Global Loan Settlement is an electronic trade processing platform utilized to efficiently settle syndicated loan trades. Used by lenders, agent banks, custodians, trustees, borrowers and legal professionals, IHS Markit Loan Settlement automates loan trade affirmation, confirmation and matching to facilitate the processing of loan trades.  One of the S&P Global Loan Settlement platforms, ClearPar, is the market leader in trade settlement. The newer S&P Global Loan Platforms site reduces settlement delays through access to real-time agent bank data from trading counterparties and integration with client systems. The Impact:  The Loans Platforms Business Analyst will be responsible for working closely across product, QA, operations, development, sales as well as customers to perform detailed requirements analysis, documenting processes, and performing some user acceptance testing. The ideal candidate...

The Role: Loan Platforms Business Analyst. The Team:  S&P Global Loan Settlement is an electronic trade processing platform utilized to efficiently settle syndicated loan trades. Used by lenders, agent banks, custodians, trustees, borrowers and legal professionals, IHS Markit Loan Settlement automates loan trade affirmation, confirmation and matching to facilitate the processing of loan trades.  One of the S&P Global Loan Settlement platforms, ClearPar, is the market leader in trade settlement. The newer S&P Global Loan Platforms site reduces settlement delays through access to real-time agent bank data from trading counterparties and integration with client systems. The Impact:  The Loans Platforms Business Analyst will be responsible for working closely across product, QA, operations, development, sales as well as customers to perform detailed requirements analysis, documenting processes, and performing some user acceptance testing. The ideal candidate...

S & P Global Market Intelligence Corporate Actions (MCA) service is a best-in-class centralized source of validated corporate action announcements for nearly three million equities, fixed income, and structured finance securities across global markets. MCA services customers as a single source that streamlines operations for the collection, validation and dissemination of corporate actions.  The Corporate Actions Product Services Team across locations in India, Singapore, London, New York and Dallas is responsible for corporate actions validation research, client support and new client onboarding, vendor management, quality control, and strategic support for new new operational and product initiatives. The global team of corporate actions research analysts monitors domestic and international corporate actions announcements from the point of notice of inception and conducts a stringent cleansing process. MCA receives corporate actions information from vendor feeds, which create...

The Role: Loan Platforms Business Analyst The Team:  S&P Global Loan Settlement is an electronic trade processing platform utilized to efficiently settle syndicated loan trades. Used by lenders, agent banks, custodians, trustees, borrowers and legal professionals, IHS Markit Loan Settlement automates loan trade affirmation, confirmation and matching to facilitate the processing of loan trades.  One of the S&P Global Loan Settlement platforms, ClearPar, is the market leader in trade settlement. The newer S&P Global Loan Platforms site reduces settlement delays through access to real-time agent bank data from trading counterparties and integration with client systems. The Impact:  The Loans Platforms Business Analyst will be responsible for working closely across product, QA, operations, development, sales as well as customers to perform detailed requirements analysis, documenting processes, and performing some user acceptance testing. The ideal candidate...

The Role: Loan Platforms Business Analyst. The Team:  S&P Global Loan Settlement is an electronic trade processing platform utilized to efficiently settle syndicated loan trades. Used by lenders, agent banks, custodians, trustees, borrowers and legal professionals, IHS Markit Loan Settlement automates loan trade affirmation, confirmation and matching to facilitate the processing of loan trades.  One of the S&P Global Loan Settlement platforms, ClearPar, is the market leader in trade settlement. The newer S&P Global Loan Platforms site reduces settlement delays through access to real-time agent bank data from trading counterparties and integration with client systems. The Impact:  The Loans Platforms Business Analyst will be responsible for working closely across product, QA, operations, development, sales as well as customers to perform detailed requirements analysis, documenting processes, and performing some user acceptance testing. The ideal candidate...

S&P Global Market Intelligence   The Role: Data Specialist (extractions lead), Data Operations The Team: The current position is with Transactions transformation team in Transactions Data Operations. The team is responsible for driving key initiatives around extraction, integration and transformation projects that are currently underway for Transactions dataset. The team collaborates with Data Management, Data Quality, Data Transformation and Technology teams supporting and partnering with them on delivering key strategic initiatives that brings in efficiency, improved data quality and time to market. The Impact: This role would be working closely with Data Management, Data Quality, Data Transformation and Technology teams in leading data extraction and validation capabilities in Transactions transformation team. The role would also work with Cognitive Engineering team to build, test, and deploy scripts that identify erroneous data. This role would...

S&P Global Market Intelligence   The Role: Data Specialist (python Specialist), Data Operations The Team: The current position is with Transactions transformation team in Transactions Data Operations. The team is responsible for driving key initiatives around extraction, integration and transformation projects that are currently underway for Transactions dataset. The team collaborates with Data Management, Data Quality, Data Transformation and Technology teams supporting and partnering with them on delivering key strategic initiatives that brings in efficiency, improved data quality and time to market. The Impact: This role would be working closely with Data Management, Data Quality, Content Customer Success, Data Transformation and Technology teams in building new age error check capability to ensure data accuracy on AI enabled Transactions data collection UI. The role would also work with Cognitive Engineering team to build, test, and deploy...

The Role: DevOps Engineer The Team Reference Data is a growing product within DVA group. The Reference Data product services internal clients as well as external clients and is focused on developing a suite of Reference Data offerings for the broader marketplace. Our team is responsible for the design, architecture, and development of our news publishing applications using a variety of tools that are regularly updated as new technologies emerge. The Impact The work you do will be used every single day, it’s the essential code you’ll write will be used by S&P Global analysts to publish the news and provide equity analysis, research, opinion, and performance data to help clients/investors to make informed and take better decisions. What’s in it for you Build a career with a global company Work on code that fuels the global financial markets Grow and improve your skills by working on enterprise level products and new technologies Responsibilities...

The Role: Senior Software Engineer The Team: Content Development technology groups develops and support systems which provides high-quality entity, ownership, and compliance data across a wide range of equity and fixed income asset classes.  The Impact: Candidate will join Content Development Ownership team which supports mission critical Fixed Income & Equity data products. The job will involve hands-on fault diagnosis, resolution, process creation and optimization, knowledge sharing and delivery in high pressure client focused environment. What’s in it for you: Be a key player in creating a positive and supportive team culture, mentoring and developing team members to achieve their full potential.  Be part of a dynamic and growing organization that values innovation, creativity, and excellence.  Working with a team of highly skilled, ambitious, and result-oriented professionals. It’s a fast-paced agile environment that deals with huge...

Summary We are seeking an experienced Senior Quality Engineer to join a highly collaborative, cross-functional, agile product development team responsible for delivering high quality and on-time software systems for our Flagship product. Essential Skills and Experience Analyse software and quality requirements and document test plans Design, develop, review and implement integration, system, acceptance and end-to-end test strategies Assess and report on software risk and release readiness 5+ years experience building test automation for web, desktop and api solutions, working with scripting languages JavaScript/Typescript, and selenium based test automation frameworks and api test tools such as Postman Automation and manual testing for multi-tier, on prem and cloud based integrated solutions Understanding of object-oriented programming and working with test automation frameworks Experience with build and test integration tooling including Jenkins, GitLab...

Department overview: S&P Global Enterprise Data Management (EDM) team consistently wins industry awards as the best in its space. The team creates software and provide services that allow clients to gain control and visibility over their data, no matter the complexity, volume or scope of the project. The development team is essential to this success as they develop software to meet new needs, embrace new technologies, and keep ahead of the competition. Originally focused on the financial sector, the EDM client base includes scores of global financial institutions and has recently been expanding into the energy sector. Position summary EDM requires an individual contributor with a strong React, TypeScript/JavaScript skills who will work as part of our growing team of engineers. EDM is embarking on a multi-year modernisation programme and requires developers with a passion for good UX to help delight our customers with a next-generation platform that is informative,...

S&P Global Market Intelligence 2023 Internship The Role: Markit Digital Software Engineer Internship   The Team : We design, develop, and host data rich, full featured, high traffic web and mobile applications for financial institutions, brokerages, and media clients around the world. We use modern API-driven client-side rendered frameworks and .NET serverside rendered applications to deliver custom user interfaces that complement our clients' existing brand. With access to thousands of in-house data feeds, we utilize highly leveraged service tier applications to create solutions that delight our customers. Working in an agile and highly collaborative environment, our teams join together as one to deliver world class products. What’s in it for you: During your summer at S&P Global you'll have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills....

Project Manager, Data Automation (S&P Global Market Intelligence) Job Req - Job Requisition: 283047 Project Manager, Strategic Initiative The Role: Project Manager, Cognitive Automation Grade (relevant for internal applicants only): 10 Location - Gurgaon, Hyderabad, or Ahmedabad The Team: The Data Transformation team is responsible for driving key automation projects, machine learning based solutions and lean initiatives across S&P Global Market Intelligence. We are responsible for creating, planning, and delivering transformational projects for the company using state of the art technologies and data science methods, developed either in house or in partnership with vendors. We are transforming the way we are collecting the essential intelligence our clients need to do decision with conviction, delivering it faster and at scale while maintaining the highest quality standards. Work schedule (Time shift): Monday to...

S&P Global Commodity Insight The Role: Customer Care Advisors Specialist You will be working as part of the Commodity Insights Customer Care Organization. The Team focuses on Customer Support and Education, Client Engagement, Onboarding and Retention for our clients globally. S&P Global Commodity Insights is seeking a Customer Care Advisors Specialist to cover territory across Europe, while you will be mainly focused on clients based in Europe, you will be expected to support customer globally within your working hours. The role is responsible for partnering with Sales and Client Development Managers to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through on-site support, training (both online and on-site), and integration of S&P Global Commodity Insights services within customer workflows. The goal is to facilitate excellent customer service as a value...