347 client support specialist jobs found

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Client Support Specialist- French What does a Senior Client Support Specialist do at Fiserv? You will provide daily client support (direct and indirect) and act as point of contact/escalation for moderate to highly complex questions, requests, and service issues.  Serving as a subject matter expert for products and services, you'll provide company clients (B2B) proactive outreach interaction and timely responses to services and...

About the Role: Grade Level (for internal use): 08 The Team: S&P Market Intelligence Software Solutions (SwS) Division provides Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. This role sits within the Hosted Solutions and Product Support function in SwS. We are responsible for day-to-day service delivery of our hosted software solutions, specifically WALL STREET OFFICE (WSO). The team co-coordinate and liaise with stakeholders internally and externally from junior analysts to C-suite executives. The Impact: The Service Delivery Managers will play a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications...

About the Role: Grade Level (for internal use): 08 The Team: S&P Market Intelligence Software Solutions (SwS) Division provides Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. This role sits within the Hosted Solutions and Product Support function in SwS. We are responsible for day-to-day service delivery of our hosted software solutions, specifically WALL STREET OFFICE (WSO). The team co-coordinate and liaise with stakeholders internally and externally from junior analysts to C-suite executives. The Impact: The Service Delivery Managers will play a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between...

About the Role: Grade Level (for internal use): 11 About the Role: The Team: S&P Market Intelligence Software Solutions (SwS) Division provides Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. This role sits within the Hosted Solutions and Product Support function in SwS. We are responsible for day-to-day service delivery of our hosted software solutions, specifically WALL STREET OFFICE (WSO). The team co-coordinate and liaise with stakeholders internally and externally from junior analysts to C-suite executives. Responsibilities and Impact: The Service Delivery Managers will play a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing...

About the Role: Grade Level (for internal use): 11 The Team: S&P Market Intelligence Software Solutions (SwS) Division provides Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. This role sits within the Hosted Solutions and Product Support function in SwS. We are responsible for day-to-day service delivery of our hosted software solutions, specifically WALL STREET OFFICE (WSO). The team co-coordinate and liaise with stakeholders internally and externally from junior analysts to C-suite executives. The Impact: The Service Delivery Managers will play a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Technical Support Specialist What does a great Client Technical Support Specialist do at Fiserv? As a Client Technical Support Specialist, you will be a crucial resource in providing technical support to clients and internal Fiserv associates. Your expertise in Precision core AIX servers and associated peripherals will be instrumental in resolving client issues and ensuring their satisfaction. The success of this role directly impacts the...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Lead Specialist, Client Tech Support What Does a Team Lead Helpdesk Do? The Team Lead Helpdesk for the ATM Monitoring Process is a Techno-Functional professional who leverages their technical skills and knowledge to oversee the ATM monitoring operations. This role involves managing a team to ensure the smooth functioning of ATM services, troubleshooting issues, and maintaining high service quality. The Team Lead works in shifts to provide...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Lead Specialist, Client Tech Support Job Description: What Does a great Team Lead, Disputes and Fraud Analysis do at Fiserv? As the Team Lead for Disputes and Fraud Analysis, your responsibilities include leading analysts, managing disputes, ensuring compliance, and protecting the organization from financial losses. You will oversee the delivery of products and services to clients, meeting SLAs and KPIs. Develop operational relationships,...

About the Role: Grade Level (for internal use): 10 The Team:   The Markets segment sits within S&P Global Market Intelligence and provides clients with industry-leading software and services, covering enterprise data management, investment management, loans software & services and private markets solutions.  The segment is comprised of a diverse set of enterprise software, SaaS, data, and service offerings that serve clients’ investment management workflows.    The iLEVEL commercial team is responsible for overall strategy and go-to-market for the entire iLEVEL Private Markets solutions suite. The team is also responsible for identifying potential partnerships and M&A candidates as we look at new areas of opportunity.  Our team works in a fast-paced, dynamic environment that fosters growth, knowledge building, collaboration, and teamwork.    Responsibilities and Impact:   These activities include, but are not limited to:   Gathering feedback from...

About the Role: Grade Level (for internal use): 13 The Team: This is an exciting opportunity to join the C&RS Sales Team, a focused and dynamic team focused on growing the C&RS business including Credit Solutions (RatingsDirect and RatingsXpress), Risk Solutions (including Credit Analytics, Scorecards and Analytical Services) and Third Party Risk (KY3P and Supplier Risk Indicators). The C&RS Sales Team are supported by a team of Pre Sales Engineers to provide deep subject matter expertise to support renewal and new business conversations. Responsibilities and Impact: The C&RS business has a strategic plan to be a $1Billion business globally by 2026 and is a significant contributor to the overall growth of the Market Intelligence (MI) Division. C&RS has senior executive commitment to invest where needed to fuel this growth. We are at the forefront of solving new challenges for clients as the market and regulatory landscape continues to change....

Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. Role Overview: The Application Architect is responsible for the design,...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Specialist, Technical Professional Services What does a successful Network Engineer do? A Network Engineer is responsible for design, implement, manage and monitor the wide area and local area networks of businesses and organizations, and they have a range of technical skills to help them complete their expected duties. These engineers commonly have an understanding of various scientific and technological concepts such as scripting and...

About the Role: Grade Level (for internal use): 12 Associate Director - Materials Research Specialist (Steel & Metal Markets) The Role: The position monitors, forecast, and manages major capital investment costs for upstream and downstream developments. The employee will track the supply, demand, and cost dynamics in categories such as steel, bulk materials, labor, etcetera The Team: The Capital Cost team is a part of the S&P Global Costs and Supply Chain group. The team monitors, forecast, and manages major capital investment costs for upstream and downstream developments. The team tracks supply, demand, and cost dynamics in categories such as steel, bulk materials, labor, etcetera. The Impact: The Service helps clients better anticipate the costs associated with producing two vital energy products, oil and natural gas. The data produced will help our clients make relevant and timely decisions during their procurement processes. What’s in it for...

About the Role: Grade Level (for internal use): 09 About the Role: The Team: The Wall Street Offices (WSO) Product Support team is responsible for assisting technical and business professionals with S&P's WSO product suite. This includes participating in product testing, product documentation, and providing valuable client feedback to the product teams. Responsibilities and Impact: S&P Global has an opening for a new member of the WSO Product Support team in Dallas. This role gives you an understanding of the Loan syndicate market and how this works in the financial market and this role offers so much to learn in terms of technical/operational aspects of the WSO Product suite. This role requires daily interaction with clients, assisting with usability questions, troubleshooting, and providing installation and configuration assistance for the S&P WSO product suite. Responsibilities: Responding to client inquiries via phone and e-mail...

About the Role: Grade Level (for internal use): 12 About the the Role: Senior Sales Specialist   T he Team: This is an exciting opportunity to join the C &RS Sales Team , a focused and dynamic team f o cused on growing the C&RS business including Credit Solutions ( RatingsDirect and RatingsXpress ), Ri sk Solutions (including Credit Analytics, Scorecar d s and Analytical Services) and Third Party Risk ( KY3P and S upplier Risk Indicators ).    The C &RS Sales Team are supported by a team of Pre Sales Engineers to provide deep subject matter expertise to support renewal and new business conversations.   Responsibilities and Impact: The C&RS business has a strategic plan to be a $1Billion business globally by 2026 and is a significant contributor to the overall growth of the Market Intelligence (MI) Division . C&RS has senior...

About the Role: Grade Level (for internal use): 08 Service Delivery Management Associate (Private Capital Market, Managed Data Services) Korean Speaker Job Description Overview: We are looking for a dynamic Service Delivery Management Associate to join our Private Capital LP Managed Data Services team. In this role, you will be responsible for ensuring the seamless delivery of services to our iLEVEL clients, overseeing private market portfolios, and monitoring investment performance. The position requires strong problem-solving abilities and a proactive approach to guarantee optimal client satisfaction. The perfect candidate will showcase expertise in analytical thinking, effective communication, and problem-solving, along with a firm understanding of financial markets. What you’ll work on: Serve as the primary point of contact for clients, providing exceptional service and building strong relationships by acting as the liaison between clients and...

About the Role: Grade Level (for internal use): 07 Job Description The Team / The Business:  The Associate will be collaborating with a global team provide world class support to clients of S&P Global Ratings. The Impact:  You will be able to contribute to the team and company in a meaningful way. You will be integrated into a group with high expectations and can expect to have a meaningful impact to whole S&P Organization. What's in it for you: • This will be a pioneer team for the S&P Global Ratings in India • Very good opportunity for career growth and very good working environment Responsibilities • Responsible for ensuring all Orders are accurately following Sales Guidelines • Completes Invoicing in home based system PIMS – (Product Information Management System • Process renewals per policies and provide clear communication to Sales/Finance Team • Understanding of basis points and an Index held within S&P Global...

About the Role: Grade Level (for internal use): 09 The Team: S&P’s Platforms and Regulatory Compliance group offers best-in-class technology and industry best practices to manage risk, comply with regulations and assistance to industry participants with meeting their tax obligations. Our risk and regulatory compliance management solutions create a single source of the truth, with information about customers and vendors that is accurate and up to date. We provide extensive risk and compliance management coverage, allowing firms to reduce costs, reuse information and streamline processes with improved technology. The Impact: The S&P Managed Service group is seeking a qualified Specialist for placement within a project team servicing Third Party Risk Management. Successful candidates will assume a role which includes providing direction to a team managing project execution as it pertains to Third Party Risk Management for our clients in-scope vendor and...

Job Title Trading Services Analyst (Italian) Job Description Trading Services Analyst (Italian) We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. As a Trading Services Analyst, your role will be to help deliver world-class and industry-leading support to our global client base. We're looking for people with a passion for providing excellent client service and who have an interest in learning more about financial markets. This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment . You're also well suited for the role if you have previous client services experience, and thrive on interacting and assisting clients...

Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. Overview of role: This role sits within our Finance division within the Brokerage and...