792 client specialist jobs found

Client Specialist (Index), Global Distribution - FTSE Russell Role Profile The Global Distribution Client Specialist is a critical role within the FTSE Russell division of the London Stock Exchange Group. The Global Distribution team is responsible for leadership and engagement with the largest and most strategically important distribution platforms. LSEG has a dual relationship with the inboard and outboard of data with each of these accounts.  These accounts supports the majority of distribution arrangements of end users receiving LSEG content. The Client Specialist will proactively engage with our Strategic Vendors and Account Managers on a daily basis. This role supports our ability to remain as trusted partner providing advice and clarification on LSEG’s vast community of indices and corporate action content.  The overall objective is to proactively engage with these accounts on all major product changes, enhancements, decommissions and rebranding while continuously...

Client Specialist (Index), Global Distribution - FTSE Russell Role Profile The Global Distribution Client Specialist is a critical role within the FTSE Russell division of the London Stock Exchange Group. The Global Distribution team is responsible for leadership and engagement with the largest and most strategically important distribution platforms. LSEG has a dual relationship with the inboard and outboard of data with each of these accounts.  These accounts supports the majority of distribution arrangements of end users receiving LSEG content. The Client Specialist will proactively engage with our Strategic Vendors and Account Managers on a daily basis. This role supports our ability to remain as trusted partner providing advice and clarification on LSEG’s vast community of indices and corporate action content.  The overall objective is to proactively engage with these accounts on all major product changes, enhancements, decommissions and rebranding while continuously...

Excited to grow your career? Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. About the role This is an exciting new opportunity for a Vulnerable Client Specialist to join Hargreaves Lansdown’s (HL’s) Client and Product Outcomes team. This team focuses on delivering HL’s product governance, investment oversight, regulatory advice, and client communications. As Vulnerable Client Specialist, you will support stakeholders across a FTSE 100 business to ensure they understand regulatory requirements and meet HL expectations in relation to delivering good outcomes to vulnerable clients. A key part of the role will also include supporting the Vulnerable Client Manager in the oversight of the implementation, embedding, and adherence to the HL Vulnerable Client framework and policies. Salary range: £27,000 - £32,000 depending on experience...

Job Title Client Support Specialist Job Purpose What does a great Client Support Specialist do? As a Client Support Specialist, you can look forward to being the front-line support of our banking partners and providing excellent customer service and client experiences! You will gain knowledge of multiple products and develop the ability to deepen or retain relationships through service and sales. You'll perform account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. What you will do: • Becomes great at explaining reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions • Resolves merchant inquiries concerning billing, reporting, payments, products and solutions researching and responding with a solution. Train merchants on back...

Job Title Client Support Specialist Job Purpose Client Support Specialist - Washington State & Idaho Only *Flexible shifts Monday- Friday, between 4:45AM -6:15 PM PST *Compensation at $20/per hour *Training is seven (7) weeks in length, each week consisting of 40 hours of onsite in classroom training. *This is an In Office position - 5 days/40 hours week. *This is NOT a Hybrid or Remote Position. *$1,500 Sign on bonus! Ask our recruiters for details! What does an outstanding Client Support Specialist do? You will provide support for Merchant Services clients who use our services to provide credit card and payment solutions to their customers. Through a balanced focus on first call resolution and recognizing platform solutions we assist our clients to grow their business.   What you will do: Be the front-line support of our banking partners. Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution....

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centres and supporting new sales into these accounts made by the Account Executive. To this end the Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned...

The Role : As a specialist in Client Analytics   you will be responsible for creating, maintaining and reporting analytical, informative and actionable reports to the commercial organization that drive productivity. Grade (relevant for internal applicants only): 08 The Team: We are a truly global team with presence in United States, Pakistan, Philippines and India. You, along with your counterparts will be conceiving, building and maintaining insightful reports and work on projects that impact the whole commercial organization. The Impact: The Client Analytics team provides actionable insight from commercial data in order for stakeholders to make informed decisions. Our stakeholders include the sales and relationship management, commercial operations, marketing and senior leadership. What’s in it for you: Our Company prides itself on being an equal opportunity employer and results faced meritocracy. We set high standards and value accountability for all....

The Role: Client Service Specialist Duties and Responsibilities – “Your Role” The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications. The client service team build and support strong relationships with customers in top-tier financial institutions on both the buy-side and sell-side, ensuring their requests are prioritized and resolved. They play a critical role partnering with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at keeping existing customers and increasing revenues to the business.  Key Responsibilities •    Manage a portfolio of clients to meet end users' needs while routinely offering service reviews and gathering product feedback •    Host client meetings to aid with training, product demos and troubleshooting •    Develop and keep knowledge of market structure, microstructure,...

Client Relations Specialist, Evaluated Pricing Service Refinitiv Evaluated Pricing Service Refinitiv Evaluated Pricing Service is an independent, global evaluated pricing source covering over 2.7 million fixed income securities and derivatives.  Coverage spans all major financial markets and prices are available at multiple times daily.  Our evaluated prices, which provide detailed transparency and market insight, are designed to support asset managers, custodian banks, mutual funds, investment banks, accounting firms, and financial research providers. The Pricing Service staff consists of fixed income professionals and support staff in 10 locations: New York, London, Paris, Tokyo, Singapore, Sydney, Bangalore, Mumbai, Gdynia, and Costa Rica.  Our experienced evaluators apply consistent and transparent pricing methodologies, incorporating observable market data and standard market convention practices. The Client Relations Specialist, Evaluated Pricing Service is...

Job Title Client Technical Support Specialist Job Purpose Twój zakres obowiązków Wsparcie klientów w ramach procesów i usług Polcard from Fiserv; Obsługa banków, posiadaczy kart i punktów akceptujących karty płatnicze; Komunikacja z klientami (email oraz telefon) oraz obsługa ich zapytań; Dbanie o najwyższe standardy pracy i zadowolenie klientów. Nasze wymagania Nastawienie na potrzeby klienta - reszty Cię nauczymy; Gotowość do zachowania najwyższej jakości poziomu obsługi. Nasi konsultanci osiągają najlepsze oceny od naszych klientów i jesteśmy z tego dumni; Dobra znajomość języka angielskiego; Bardzo dobra znajomość języka polskiego; Dyspozycyjność do pracy zmianowej, również nocnej i w weekendy. Pracujemy wtedy, kiedy potrzebują nas nasi klienci; Wysoka kultura języka w mowie i w piśmie, nienaganna dykcja; Elastyczność i chęć do ciągłego rozwoju. Zmieniamy się dla naszych klientów; Mile widziane zainteresowania lub...

Overview The RepoClear&CaLM Business Development & Client Management team (BDCM) acts as product specialist all along customers’ lifecycle. The team provides support in the sales process and then enables new and current members to implement the Repo (Fixed Income) and Collateral products and services, by providing support, education, expertise and accurate information in a timely, professional and efficient manner. The team provides Repo Members and Clients with RM services in the day-to-day business and develops /manages a long-term and fruitful post sales/onboarding business relationship with all live members/clients. Role Profile The BDCM Senior Associate will be responsible in executing the commercial strategy of the BDCM function and will be reporting to the Head of RepoClear BDCM. Commercial focus will be complementing the day-to-day maintenance of customer relations, helping to boost their brand while ensuring a high standard of maintaining a positive...

 S&P Global Market Intelligence The Role: Client Support Specialist The Team: The KY3P Client Support team is seeking a high energy, detail driven and personable Client Service Specialist to lead our clients to the finish line. The KY3P Client Services team supports ongoing client support, Outreach & Data Management. The Impact: The role of Client Services/Customer Care Support Specialist is to primarily act as a subject matter expert for the Client Services, business functions and development teams, specifically as it relates to the Regulatory and Compliance product: Know Your 3rd Party (KY3P). What’s in it for you: This role offers growth opportunities. Our team will provide financial services training as well as training specific to our suite of products. We will train you on best practices for successful client management as well. Our team takes career development seriously and will look to support you as you grow within our team   The...

The Team: Content Specialist would be a part of Client Due Diligence Response (CDDR) Team under the Operational Risk Management organization within S&P Global. The CDDR Team fosters deep internal partnerships with several control functions to enable, support and respond to Client Due Diligence enquiries, Questions on enterprise controls (BCM, InfoSec, Compliance, Privacy Technology, etc.) when contained within Requests for Proposals (RFPs), and identifying the need for special messaging on emerging events to clients.  Key Responsibilities:  •    Assist in Development and Maintenance of the centralized Client Due Diligence Response (CDDR) Library within the Client Due Diligence Response tool •    Ensure that the CDDR library is UpToDate and reviewed periodically by the control area SMEs for accuracy •    Assist in the coordination of Client Audits which includes collaboration with various control area SMEs, collation of control area responses, collection,...

The Role: Client Services Associate The Team: Data Delivery Client services team is a diverse team of collaborative, problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are responsible for the support of applications and/or systems that deliver S&P data to our clients. We provide a 24 hours by 5 days a week support by having team representation in 3 regions. The Impact: We are seeking an outstanding client service team member and support enthusiast to engage with our clients through proactive consultation on the financial industry and S&P sophisticated software and product offerings.  This person will be responsible for supporting customers migrations, implementations and on all operational matters. Client services team is contributing for the client relationship with company’s groups by developing client-focused processes and solutions, ensure smooth user onboarding by providing...

The Role: Global Client Service Associate (US Shift) The Team: The Asia Pacific Client Service Team is a highly motivated and cohesive team that is forward-looking and collaborative in serving clients. Colleagues, Prospects and Clients appreciate the efforts of the team in being able to demonstrate values using Commodity Insights services and this forms a positive reinforcement of the contributions that each individual delivers. The Impact: The Client Service Associate provides the best possible frontline service experience in support of customers and prospects; working in a high performance client services department, the CSA offers a professional approach in answering calls and provide information about Commodity Insights products and services, taking input of issues and their resolution thereof by maintaining records of transactions and interactions. Provides appropriate and timely follow-ups wherever required and escalate unresolved queries to other Resolver Groups....

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: OPIS, a Dow Jones company, is one of the world's most comprehensive sources for petroleum pricing and news information. OPIS provides real-time and historical spot, wholesale/rack and retail fuel prices for the refined products, renewable fuels, and natural gas and gas liquids (LPG) industries. At its core, OPIS uses a set of complex IT systems and tools, handling huge amounts of data in a reliable way, and providing customers with business applications to use this data as efficient as possible. The Client Success Specialist (CSS) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The CSS is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Our Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end, you will need to collaborate with Dow Jones (DJ) internal teams to ensure the clients' needs are met consistently to support the renewal. Ultimately you must grow successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the assigned accounts. This is a 12 to 14 months maternity cover role. You will own and support Retention   Responsible for owning the...

Client Relations Specialist, Evaluated Pricing Service Refinitiv Evaluated Pricing Service Refinitiv Evaluated Pricing Service is an independent, global evaluated pricing source covering over 2.7 million fixed income securities and derivatives.  Coverage spans all major financial markets and prices are available at multiple times daily.  Our evaluated prices, which provide detailed transparency and market insight, are designed to support asset managers, custodian banks, mutual funds, investment banks, accounting firms, and financial research providers. The Pricing Service staff consists of fixed income professionals and support staff in 10 locations: New York, London, Paris, Tokyo, Singapore, Sydney, Bangalore, Mumbai, Gdynia, and Costa Rica.  Our experienced evaluators apply consistent and transparent pricing methodologies, incorporating observable market data and standard market convention practices. The Client Relations Specialist, Evaluated Pricing Service is...

As a Trade and Client Support Specialist, you will liaise with Interactive Brokers’ professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. As we expand our global product offering, we aim to build and maintain long-term client relationships through superior, high-touch service.  Respond to client inquiries via ticket, telephone, email, and live chat.  Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation etc.  Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions.  Understand broad-scale service issues at a detailed, technical level and make recommendations for process improvement. Qualifications Core Competencies  Must have strong product knowledge – Equities, Options, Futures, FX  Analytical self-starter who takes...

Manage day-to-day client inquiries including the orchestration of workflow and timely resolution between internal teams.  Inquiry types include data reconciliation and validation, data delivery and logistics, mathematical in nature within the context of client servicing. On occasion, this person will also be responsible for coordinating team task deliverables and client communications. Clients include Asset Managers, Banks, Hedge Funds, Mutual Funds, and Total Return Swap programs Capture and report client statistics, trends, and metrics based on a series of quantitative measures (e.g. Assets Under Management). Prepare billing reports based on clients’ contractual schedules.  Includes the presentation of trend/profitability analysis to Senior Management and Finance Provide overall support and customer service to entirety of Services clients; ensuring team coverage model of 7am-7pm CST is in place and operating daily Assist all team members with as needed daily project...

This is an intermediate role within our Investment Intelligence group that interacts with clients every day. CX Analysts serve as the frontline in delivering our client experience by answering inbound questions about the client’s solution stack – whether that’s data, technology or a combination of both. You’ll support some of the most sophisticated firms in the world on both simple and complex problems, lending your technical expertise and demonstrating your passion for helping others. About You You have ambition to build a career in the fintech (financial technology) sector and love working with data. In addition to talent in quantitative analytics, you possess a growth mindset and drive to continuously expand your knowledge and skills. Your strong emotional intelligence quotient coupled with outstanding communication ability allows you to see things from the client’s perspective and provide clear, succinct and helpful guidance. You’re energized by challenges and actively...

Paysend is a UK-based FinTech company that has over 5 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade,...

The successful candidate will be an integral part in the co-development and implementation of electronic order routing interfaces between Interactive Brokers (IBKR) and its clients.  As part of IBKR’s Client Integration FIX team, the selected individual will coordinate the implementation, testing and deployment of FIX Integrations that will bring new business to the firm. Involvement will start in pre-sale stages and conclude with successful production deployment. The position requires an extensive understanding of the FIX protocol being the most commonly used infrastructure for many institutions and enterprises to electronically route multi assets orders to IBKR, as well as practical experience with the implementation and testing of FIX interfaces for order routing applications. Responsibilities: Interaction with clients, vendors, sales, service desks, legal & compliance, software developers, network engineers and other operation teams to integrate and maintain client...