401 client-services jobs found in Woking

An exciting opportunity has arisen for an Implementation Engineer to join our UK Client Services team in Guildford, Surrey. Reporting to the Head of Client Services and working as part of the Operations and Support teams, this role will be primarily responsible for the installation and on-boarding, support and maintenance of all Gold-i products for our clients. In addition, they will work alongside the Support team to ensure continuity of services for all clients globally, resolving any technical issues as they arise. Gold-i is a global FinTech firm and one of the world’s leading software systems integrators to the international retail foreign exchange market. An award-winning innovator, Gold-i has developed a number of industry-first products to help improve the capabilities of retail brokers and banks across the globe.   Key Responsibilities Work closely with the Sales department to perform the installation requests raised for both new and existing...

An exciting opportunity has arisen for an experienced professional to lead our global client services teams. This is a senior role reporting directly to the CTO, with overall responsibility for both our Operations and Support teams. About Gold-i is a global FinTech firm and one of the world’s leading software systems integrators to the international retail foreign exchange market as well as innovator of the prestigious Crypto Switch system. An award-winning company, Gold-i has developed a number of industry-first products to help improve the capabilities of retail brokers and banks across the globe. Mission Helping Financial Markets to operate more effectively for over thirteen years. Our accomplishments include: Clients in over 30 countries Over 100 partners and clients Access to over 70 Liquidity Providers Over 200 installations worldwide We are a global market leader in trading technology, helping hundreds of multi-asset brokers to...

The Role: Client Services Engineers (CSEs) are the front line of Barracuda FX working with customers on a day-to-day basis. As Barracuda FX provide mission critical systems for foreign exchange, Client Services Engineers ensure those systems are functioning every day, every second and every millisecond.  CSEs provide hands-on system operation, answer questions, support in-house teams, troubleshoot problems, perform upgrades and anything else required, ensuring our customers have a reliable and dependable service. Barracuda FX is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We provide complete systems covering trading, sales, compliance, reporting and all front office functions. We take a product-led and engineering-focused approach to delivering advanced technology to demanding customers. We leverage advanced, message-based architectures to create systems which process billions of dollars in transactions...

The Role: Barracuda FX is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We provide complete systems covering trading, sales, compliance, reporting and all front office functions. We take a product-led and engineering-focused approach to delivering advanced technology to demanding customers. We leverage advanced, message-based architectures to create systems which process billions of dollars in transactions across five continents each day. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed. Client Services Engineers (CSEs) are the front line of Barracuda FX working with customers on a day-to-day basis....

The Associate's primary role is to provide support for institutional clients who use FTSE Fixed Income and Multi-Asset Indices. FTSE’s Indices are used by 98 of the top 100 asset managers globally by AUM, with over $16.2 Trillion in total assets benchmarked against them. Associates coordinate with local market experts, strategically located around the globe, to provide exceptional service to this client base. Additional responsibilities may involve researching and tracking financial markets relating to our Index products and Exchange Traded Funds and assisting developers in testing new software products and features. Index calculations are performed by a set of analytical software tools called The Yield Book. Associates will assist users by interpreting these calculations, such as price-yield and option-adjusted calculations, duration and convexity analysis, return attribution, and comparison of portfolios to a benchmark. Job Responsibilities This position provides an...

2022 Summer Internship – Client Services (London) About IHS Markit At the heart of IHS Markit, we are an information company. With expertise across the world’s largest industries, we leverage technology and data science, to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency. During your summer at IHS Markit you'll have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. Networking, business insights and tailored learning opportunities all support your growth and development, setting you up for success as you begin your career. Eligibility Our next internship program runs through the summer of 2022. We’re looking for students who are working towards a bachelor’s or master’s degree (or equivalent), and due to complete their studies and be available for a full-time role...

2022 Graduate – Client Services (London) About IHS Markit At the heart of IHS Markit, we are an information company. With expertise across the world’s largest industries, we leverage technology and data science, to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency. You will join a team of industry experts who will work with you to accelerate your development. With exciting learning opportunities at its core, we'll help you focus on building the essential skills needed for a successful and meaningful transition into the professional world. Through a wide variety of experiences and opportunities, like all of our colleagues, you’ll become an integral part of the IHS Markit community and culture - all enhancing the exciting work you do with the team you’re hired into! You’ll be part of a global community, building an invaluable network of knowledge and support from your mentors,...

The Role: ION manages a global client base running high availability financial systems 24 hours per day. To support this critical service, ION runs a “follow the sun” approach, with teams across the Americas, EMEA and APAC. ION's Service Desk provides a first line support service to clients and forms part of the global support function. Key responsibilities will include interacting with clients daily, communicating status and risk relating to ongoing incidents and handling all functional questions. ION is looking for candidates with an enquiring mind and an analytical and proactive approach to problem solving. ION strives to offer an unparalleled level of support to our clients and as such, candidates should be able to understand the client's perspective and work with them to reach a combined understanding and issue resolution. The successful candidate will be adept at providing support, juggling multiple tasks, managing priorities, maintaining a strong relationship...

The EMEA Technical Support team provides technical support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust...

The Role: The EMEA Technical Support team provides technical support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Key Responsibilities: Investigates incidents assigned to them by the Service Desk Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation. Deals with unexpected events or failures which limit clients use of the supported systems Carries out...

The Role: The EMEA Technical Support team provides technical support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Key Responsibilities: Investigates incidents assigned to them by the Service Desk Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation. Deals with unexpected events or failures which limit clients use of the supported systems...

The Technical Operations role is the subject matter expert working directly with clients, exchanges and third-party vendors to ensure the smooth running of the ION hosted environments. They work within a global team and are responsible for overseeing and testing the deployment of direct delivered software in addition to providing technical support for these products. Responsibilities • Investigates incidents assigned to them by the Service Desk • Prioritizes incidents and keep them up to date on the internal incident tracking system. • Communicates updates effectively and promptly to the client. • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation. • Oversee and test deployment of direct delivered software • Deals with unexpected events or failures which limit clients use of the supported systems • Carries out application  and capacity system checks, aiming to...

The Role:   We are looking to hire a "Systems Infrastructure Engineer" who will be part of a team responsible for the deployment of the systems and systems architecture of the EMEA data centres. The Systems Infrastructure Engineer role is based within the EMEA Data Centre department.  Some out of hours work and travel to other data centres will be required. Key Responsibilities: Monitor ION Treasury Gateway communications between third parties (Banks, Trading partners, etc.) and ION Treasury Management Systems (TMS) and ensuring timely transmittal of messages to the end parties Contacting third parties to follow up on missing statements and coordinate with internal CS teams (for TMS) the delivery of the messages/statements. Provide first level support (email and phone) for internal teams (TMS CS, PS) and external third parties Renew client and third-party credentials as required (frequency defined by third parties) Review and gather logs and escalate issues to...

The Role: We are looking to hire a "Systems Infrastructure Engineer" who will be part of a team responsible for the deployment of the systems and systems architecture of the EMEA data centres. The Systems Infrastructure Engineer role is based within the EMEA Data Centre department.  Some out of hours work and travel to other data centres will be required. Key Responsibilities: Communicate with the EMEA Data Centre Manager, the Global System Architects and other EMEA Systems Team members to establish and build new systems architecture requirements Communicate proposed advancements to management clearly and concisely Follow and produce documentation to ensure that work on the EMEA systems architecture is in line with global standards Correctly maintain all documentation against the configuration Liaise with other Fidessa teams and 3rd party suppliers where necessary Assist where required with Data Centre live environment issues Required Skills, Experience...

The Role: Ready to take the next step in your career? Join us as a Regional Operations  Manager (EMEA). This is an exciting time to join ION where you will be joining an existing team with ample opportunity to make your mark.  With experience in the hosted infrastructure space (network/systems/databases/private cloud), you will be responsible for assisting the Regional Datacenter Manager in developing and maintaining the standards and operational processes required to provide the highest level of availability and support for our clients production trading systems. The successful candidate will have a track record in managing operations teams in mission critical production environments coupled with an deep knowledge of  technologies, standards, and industry guidelines as they apply to the hosted infrastructure space. Operating a privately managed global network and utilising a global follow the sun model for critical services the successful candidate will be directly...

The Role:   This role offers the chance to work within a fast-paced operations team dedicated to implementing and supporting the hardware and network services that underpin the Group's systems. This role is for a data centre network professional with a focus on Cisco and Juniper. Arista and Redhat Enterprise Linux experience is also an advantage. Candidates with the ability to work in a fast-paced environment, multi-task and prioritise work will thrive in this role. As a Data Centre Operations Engineer you will be involved with the day-to-day operations within our Data Centre infrastructure, responsible for the support and configuration of customer solutions and internal infrastructure. This is a vital role within the Data Centre Team with opportunity to expand the role in the future. The role is based in Woking, Surrey, with travel to Data Centre sites and occasional travel to London Participate in team shift patterns and out of hours escalation when required. The role...