373 client-services jobs found in Uniondale, NY

The Role: ION Corporates is seeking to enhance the strategic management of ION's client services programs to maximize customer satisfaction and retention. This role manages the development, pricing, delivery, and continuous improvement of client services programs and offerings. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that programs, policies, and procedures align with organizational vision and strategy.   Reviews KPI data and metrics and performs management functions across portfolio in specific areas to ensure consistency and quality of service. Leads process improvement initiatives through the disciplined use of measurements, analysis and stakeholder engagement in order to establish best practices.   Identified areas of concern and supports activities to improve performance and customer satisfaction. Works closely with support and field operations management leadership on...

The IHS Markit ETF & Benchmarking Solutions Support Team is comprised of subject matter experts in corporate actions, stock lending programmes, Indices, ETFs and fixed income, dedicated to providing a best in class experience in product onboarding, pro-active relationship management and customer communications, resulting in enhanced customer satisfaction and retention levels. You will be a part of a team that provides 1st and 2nd line support for all existing IHS Markit EBS products. We work closely with our Product, Operations and Business Development teams to ensure we exceed our customers’ expectations and deliver a first-class service. Your Role As a Client Services Team leader, you will be working in a fast-paced and demanding environment where you will become an expert in leading, inspiring and developing a high-performing team for the support and troubleshooting of our bespoke EBS product applications. Your role will be focused on leading a team of analysts to...

The Financial Markets division of IHS Markit is a leading global diversified provider of financial information services. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants OSTTRA provides end-to-end solutions for post-trade transaction management of OTC derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. Within OSTTRA Client Services, the Regulatory Reporting team provides day-to-day operational customer support for all derivative reporting services within OSTTRA. The Operations team works closely with Product Management, Client Account...

Department overview: Markit Loan Settlement is part of the processing division within IHS Markit – and is the world’s leading loans solution provider. ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary par loan markets. Through a unique combination of experienced personnel and electronic processing, hardware and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings. Position summary The successful candidate will form a key part of the Markit Loan Settlement Platform responsible for maintaining the smooth running of the day-to-day operations of Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients. IHS Markit is seeking a professional person who will be located within the Gurgaon office supporting the Loan Platforms business. This role will be supporting...

The Team: ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary par loan markets. Through a unique combination of experienced personnel and electronic processing, hardware and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings. The Impact: The successful candidate will form a key part of the Loan Settlement Platform responsible for maintaining the smooth running of the day-to-day operations of Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients. What’s in it for you: This is an exciting opportunity for someone with an analytical approach who thrives in a fast environment and has an interest in financial markets. In this role, you'll have an opportunity to improve the settlement process by providing support to the Loan Settlement team and work...

The Cloud Infrastructure Architect represents a technical and experienced position in the IT organization. An individual in this position is responsible for designing, documenting, and implementing highly available, reliable, performant, and cost-effective infrastructure systems in Microsoft Azure.  They must be able to work independently on tasks of moderate and high complexity and assist the applications groups when necessary.  They are expected to use their technical knowledge and ability to work with others to solve technical issues in a timely fashion.  They will assist in project work in addition to their architectural responsibilities.  The Cloud Infrastructure Architect should have in-depth knowledge of specialized technologies -- specifically ·       Microsoft Azure Resource Manager and Azure Active Directory ·       Cloud Native...

The Role: This position will be responsible for managing a diverse set of client support responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience. Corporates Client Services has a need to augment its customer-facing client support team. This function includes developing and utilizing product, technical, and market capabilities to provide best-in-class customer experiences to ION's customers. The client support team drives customer success, builds content and knowledge repositories, and increases operational efficiency. Focus areas include positive customer satisfaction through high quality deliverables, investments in automation and tools, and empowering the Client Support team to enhance and scale services to our customers. Key Responsibilities   ·        Providing expert-level training to Tier 1 Support team members on specialized modules of the OpenLink...

The Role The "Client Support Analyst" plays a key role in building and maintaining the satisfaction of our customers. Customer service, incident management and problem-solving are the key elements of this role. Working as part of our Client Services team, the "Client Support Analyst" are responsible for the quality and delivery of the support and services we offer to our customers.  This role will include coordinating the support incidents, fix requests and enhancement requests for the City Financials treasury management system and performing support incident analysis and resolution. Key Responsibilities •Providing guidance and support on our treasury management systems, to accurately represent the customers’ business needs. •Providing accurate and considered analysis of issues along with appropriate solutions to meet the customers’ requirements.  •Focusing on driving down the number of outstanding customer issues and assisting with the maintenance of support...

The Role The "Client Support Analyst" plays a key role in building and maintaining the satisfaction of our customers. Customer service, incident management and problem-solving are the key elements of this role. Working as part of our Client Services team, the "Client Support Analyst" are responsible for the quality and delivery of the support and services we offer to our customers.  This role will include coordinating the support incidents, fix requests and enhancement requests for the City Financials treasury management system and performing support incident analysis and resolution. Your Roles and Responsibilities •Providing guidance and support on our treasury management systems, to accurately represent the customers’ business needs. •Providing accurate and considered analysis of issues along with appropriate solutions to meet the customers’ requirements.  •Focusing on driving down the number of outstanding customer issues and assisting with the maintenance...

The Role This position will be responsible for managing a diverse set of client support responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience. Corporates Client Services has a need to augment its customer-facing client support team. This function includes developing and utilizing product, technical, and market capabilities to provide best-in-class customer experiences to ION's customers. The client support team drives customer success, builds content and knowledge repositories, and increases operational efficiency. Focus areas include positive customer satisfaction through high quality deliverables, investments in automation and tools, and empowering the Client Support team to enhance and scale services to our customers. About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic...

FlexTrade Systems  is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   Job Summary The OEMS Implementation Manager will be involved in projects that drive the immediate and strategic OMS initiatives involving direct interaction with front, middle, and back office. Responsibilities will include writing functional specifications with supporting use cases; creating project implementation plans including resource allocation, defining milestones and project...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Business Development Specialist, RFPs About us:  Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Investors Business Daily, Financial News, Dow Jones Risk & Compliance, and Dow Jones Newswires. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV)....

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Job Description   The Custom Integrated Specialist will play an essential role on the WSJBG Live team, bridging the functions of sponsorship sales and the production of sponsor activations and other deliverables. The Sponsorship Events Manager will work closely with all key functional areas of events, including Production/Program Management, Marketing/PR, Programming, Creative and Sales.This role is also the internal product champion, accountable for client retention and increasing revenue across the Dow Jones portfolio of media brands. The position must support our custom client portfolio and with their deep product knowledge, identifying new growth opportunities and retention strategies. This is an essential role on the WSJBG Live team, bridging...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: The Wall Street Journal Barron's Group is looking for an energetic and digitally savvy Project Manager to join our Ad Innovation team. Reporting to the Senior Project Manager, this role will be responsible for overseeing end-to-end executions of custom rich media for advertising campaigns across all digital properties and platforms. Candidates should have exceptional communication and organizational skills and a working knowledge of the digital advertising landscape.      Interested candidates should have a minimum of 2 years of project management, ad operations, client services, media planning or related experience collaborating with digital operations teams. They should be highly motivated self-starters who are eager to leverage their understanding of...

Job Description Cboe/Hanweck seeks an experienced Site Reliability Engineer (SRE) who is looking for a new challenge in the financial technology services industry. Hanweck operates a large scale data environment with petabytes of market and analytic data, and generates real-time data in time-frames from milliseconds to minutes. This is an opportunity to work within a team of people with experience in financial markets, computer and data science, and with a keen interest in discovering new sources of information for financial markets. The SRE team is responsible for the real-time operations of Cboe/Hanweck’s applications. The SRE’s work closely with Developers, Infrastructure, and Client Services to test, configure and deploy new application releases; help onboard new customers; monitor application health and performance; troubleshoot operational issues; document applications and APIs.  SRE’s maintain best-practices around change management, including automating as much of the...

Role Description   The ION Corporates Technical Services Team is a global group of experienced Functional, Technical and Project Management consulting professionals who collaborate closely with all areas of the organization, and our clients.   Technical Consultants are responsible for designing, coding, testing and implementing product customizations and interfaces while working in a team environment.    This is a customer facing position and travel is required (post pandemic), therefore we are flexible on geographic location in the contiguous United States.   Business/Stakeholder Responsbilities Gain proficiency in one or more business area Attend product trainings to gain knowledge of the system’s functionality, architecture and technical components Gather and document technical requirements, code specifications, test plans/results, and any other deliverables required by the project as determined by the Project Manager or a Principal/Senior Technical...

The Role: ION Markets FX provides mission critical systems for foreign exchange. Technical Implementation Engineers ensure efficient, on-time delivery of solutions to ION’s customers.  They work closely with the customers and Product, Development, Infrastructure and Client Support teams to ensure that systems are updated and maintained in accordance with client requirements and industry best practices. Key Responsibilities Hands on implementation and configuration of FX trading systems. On-boarding of new clients and services. Assisting with client testing initiatives Installation of enhancements and fixes Manage client and component specific configurations Analyse, research, manage, and resolve technical inquiries received from customers during implementation projects Raise bugs or enhancement requests that are identified during implementation Product and maintain technical documentation to support team activities. Assist the Client Services teams with more...

Role Description   The ION Corporates Client Services Team is a global group of experienced Functional, Technical and Project Management consulting professionals who collaborate closely with all areas of the organization, and our clients.   Senior Technical Consultants are responsible for designing, coding, testing and implementing product customizations and interfaces while mentoring other team members.    This is a customer facing position and significant travel is required (post pandemic), therefore we are flexible on base location. Key Responsibilities • Present the project’s technical solution to client representatives. • Support client training services. • Consult with client’s technology users to determine technical requirements to be addressed by the ION Wallstreet Suite solution. • Provide guidance to Technical Consultants. • Follow ION documentation standards and resolution process flow for all deliverables. • Keep Line Manager and Project...

We work in a global environment with almost all major investment banks as our customers. We provide first and second level of support for all the issues faced by our customers ensuring quick turnaround time. We also act as a bridge between our customers and various internal teams by identifying and analyzing the client and market requirements, and improving and/or enhancing the product quality and features. We need team members with excellent problem-solving skills who can understand the issues faced by our customers, analyze the issues and provide remedial measures to our customers. Issue analysis can entail issue replication, log analysis, and good competence with the software. We work in a highly volatile environment where new requirements emerge on short notice. Our customers are distributed globally so we need people who are comfortable with overseas travel.   Key Responsibilities: Managing and resolving technical problems and incidents for ION's customers...

The goal of the Principal Consultant is to complete successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members. About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees...

Role We are looking to hire a Principal Consultant to ensure successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members. Principal Consultants serve as key team members on software implementation projects and are responsible for providing industry and functional expertise relation to our solution.  This is a customer facing position and significant travel is required (post pandemic).   Responsibilities Successfully implements projects while ensuring customer satisfaction Contributing to best practices of the group and mentoring other team members Supports the project manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously Authors Best...

Role We are looking to hire a Principal Consultant to ensure successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members. Principal Consultants serve as key team members on software implementation projects and are responsible for providing industry and functional expertise relation to our solution.  This is a customer facing position and significant travel is required (post pandemic).   Responsibilities Successfully implements projects while ensuring customer satisfaction Contributing to best practices of the group and mentoring other team members Supports the project manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously Authors Best...

Role We are looking to hire a Principal Consultant to ensure successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members. Principal Consultants serve as key team members on software implementation projects and are responsible for providing industry and functional expertise relation to our solution.  This is a customer facing position and significant travel is required (post pandemic).   Responsibilities Successfully implements projects while ensuring customer satisfaction Contributing to best practices of the group and mentoring other team members Supports the project manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously Authors Best...

About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that...