391 client-services jobs found in New York, NY

The Financial Markets division of IHS Markit is a leading global diversified provider of financial information services. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants OSTTRA provides end-to-end solutions for post-trade transaction management of OTC derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. Within OSTTRA Client Services, the Regulatory Reporting team provides day-to-day operational customer support for all derivative reporting services within OSTTRA. The Operations team works closely with Product Management, Client Account...

The IHS Markit ETF & Benchmarking Solutions Support Team is comprised of subject matter experts in corporate actions, stock lending programmes, Indices, ETFs and fixed income, dedicated to providing a best in class experience in product onboarding, pro-active relationship management and customer communications, resulting in enhanced customer satisfaction and retention levels. You will be a part of a team that provides 1st and 2nd line support for all existing IHS Markit EBS products. We work closely with our Product, Operations and Business Development teams to ensure we exceed our customers’ expectations and deliver a first-class service. Your Role As a Client Services Team leader, you will be working in a fast-paced and demanding environment where you will become an expert in leading, inspiring and developing a high-performing team for the support and troubleshooting of our bespoke EBS product applications. Your role will be focused on leading a team of analysts to...

The Role: ION Corporates is seeking to enhance the strategic management of ION's client services programs to maximize customer satisfaction and retention. This role manages the development, pricing, delivery, and continuous improvement of client services programs and offerings. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that programs, policies, and procedures align with organizational vision and strategy.   Reviews KPI data and metrics and performs management functions across portfolio in specific areas to ensure consistency and quality of service. Leads process improvement initiatives through the disciplined use of measurements, analysis and stakeholder engagement in order to establish best practices.   Identified areas of concern and supports activities to improve performance and customer satisfaction. Works closely with support and field operations management leadership on...

Department overview: Markit Loan Settlement is part of the processing division within IHS Markit – and is the world’s leading loans solution provider. ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary par loan markets. Through a unique combination of experienced personnel and electronic processing, hardware and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings. Position summary The successful candidate will form a key part of the Markit Loan Settlement Platform responsible for maintaining the smooth running of the day-to-day operations of Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients. IHS Markit is seeking a professional person who will be located within the Gurgaon office supporting the Loan Platforms business. This role will be supporting...

The Team: ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary par loan markets. Through a unique combination of experienced personnel and electronic processing, hardware and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings. The Impact: The successful candidate will form a key part of the Loan Settlement Platform responsible for maintaining the smooth running of the day-to-day operations of Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients. What’s in it for you: This is an exciting opportunity for someone with an analytical approach who thrives in a fast environment and has an interest in financial markets. In this role, you'll have an opportunity to improve the settlement process by providing support to the Loan Settlement team and work...

Job Description Cboe/Hanweck seeks an experienced Site Reliability Engineer (SRE) who is looking for a new challenge in the financial technology services industry. Hanweck operates a large scale data environment with petabytes of market and analytic data, and generates real-time data in time-frames from milliseconds to minutes. This is an opportunity to work within a team of people with experience in financial markets, computer and data science, and with a keen interest in discovering new sources of information for financial markets. The SRE team is responsible for the real-time operations of Cboe/Hanweck’s applications. The SRE’s work closely with Developers, Infrastructure, and Client Services to test, configure and deploy new application releases; help onboard new customers; monitor application health and performance; troubleshoot operational issues; document applications and APIs.  SRE’s maintain best-practices around change management, including automating as much of the...

Role Description   The ION Corporates Technical Services Team is a global group of experienced Functional, Technical and Project Management consulting professionals who collaborate closely with all areas of the organization, and our clients.   Technical Consultants are responsible for designing, coding, testing and implementing product customizations and interfaces while working in a team environment.    This is a customer facing position and travel is required (post pandemic), therefore we are flexible on geographic location in the contiguous United States.   Business/Stakeholder Responsbilities Gain proficiency in one or more business area Attend product trainings to gain knowledge of the system’s functionality, architecture and technical components Gather and document technical requirements, code specifications, test plans/results, and any other deliverables required by the project as determined by the Project Manager or a Principal/Senior Technical...

The Role: ION Markets FX provides mission critical systems for foreign exchange. Technical Implementation Engineers ensure efficient, on-time delivery of solutions to ION’s customers.  They work closely with the customers and Product, Development, Infrastructure and Client Support teams to ensure that systems are updated and maintained in accordance with client requirements and industry best practices. Key Responsibilities Hands on implementation and configuration of FX trading systems. On-boarding of new clients and services. Assisting with client testing initiatives Installation of enhancements and fixes Manage client and component specific configurations Analyse, research, manage, and resolve technical inquiries received from customers during implementation projects Raise bugs or enhancement requests that are identified during implementation Product and maintain technical documentation to support team activities. Assist the Client Services teams with more...

Role Description   The ION Corporates Client Services Team is a global group of experienced Functional, Technical and Project Management consulting professionals who collaborate closely with all areas of the organization, and our clients.   Senior Technical Consultants are responsible for designing, coding, testing and implementing product customizations and interfaces while mentoring other team members.    This is a customer facing position and significant travel is required (post pandemic), therefore we are flexible on base location. Key Responsibilities • Present the project’s technical solution to client representatives. • Support client training services. • Consult with client’s technology users to determine technical requirements to be addressed by the ION Wallstreet Suite solution. • Provide guidance to Technical Consultants. • Follow ION documentation standards and resolution process flow for all deliverables. • Keep Line Manager and Project...

We work in a global environment with almost all major investment banks as our customers. We provide first and second level of support for all the issues faced by our customers ensuring quick turnaround time. We also act as a bridge between our customers and various internal teams by identifying and analyzing the client and market requirements, and improving and/or enhancing the product quality and features. We need team members with excellent problem-solving skills who can understand the issues faced by our customers, analyze the issues and provide remedial measures to our customers. Issue analysis can entail issue replication, log analysis, and good competence with the software. We work in a highly volatile environment where new requirements emerge on short notice. Our customers are distributed globally so we need people who are comfortable with overseas travel.   Key Responsibilities: Managing and resolving technical problems and incidents for ION's customers...

The goal of the Principal Consultant is to complete successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members. About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees...

Role We are looking to hire a Principal Consultant to ensure successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members. Principal Consultants serve as key team members on software implementation projects and are responsible for providing industry and functional expertise relation to our solution.  This is a customer facing position and significant travel is required (post pandemic).   Responsibilities Successfully implements projects while ensuring customer satisfaction Contributing to best practices of the group and mentoring other team members Supports the project manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously Authors Best...

Role We are looking to hire a Principal Consultant to ensure successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members. Principal Consultants serve as key team members on software implementation projects and are responsible for providing industry and functional expertise relation to our solution.  This is a customer facing position and significant travel is required (post pandemic).   Responsibilities Successfully implements projects while ensuring customer satisfaction Contributing to best practices of the group and mentoring other team members Supports the project manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously Authors Best...

Role We are looking to hire a Principal Consultant to ensure successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members. Principal Consultants serve as key team members on software implementation projects and are responsible for providing industry and functional expertise relation to our solution.  This is a customer facing position and significant travel is required (post pandemic).   Responsibilities Successfully implements projects while ensuring customer satisfaction Contributing to best practices of the group and mentoring other team members Supports the project manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously Authors Best...

About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that...

We are looking to hire an Implementation Analyst who will be primarily involved in implementing and supporting the environment surrounding the WSS Applications that we host for our customers, including hosted Linux VMs and Citrix farms and help make strategic decisions for the on-going development of the ASP environment, whilst maintaining good relationships with clients. A good understanding of Unix/Linux Administration, Internet security and technologies, firewall, proxy server, load balancers and router skills/ knowledge are a necessity in this role. The ION Cloud team provides support for all ION hosted customers, across different ION products, platforms and hosting partners. The Cloud is one of the strategic lines for expansion of the company on 2021 and the coming years. About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks,...

The ION Dealogic Client Engagement team is a global group of 40+ experienced sales and customer relationship professionals who collaborate closely with all areas of the organization, in a team-selling environment. Client Engagement Managers are responsible for generating revenue through nurturing relationships with defined Dealogic accounts, understanding their strategy and needs in deal data and analytics, and positioning solutions and their associated value proposition. We are building on 30+ years of growth and expect in 2021 to double our user base. Dealogic seeks Client Engagement Managers who can manage frontline relationships, pro-actively engage with clients and expand the Dealogic footprint through renewals, upticks and cross-sell opportunities. In order to achieve our goals, we seek individuals with the following traits; 1.      Client Obsession : We relentlessly focus on our clients and what their aspirations are in order to position the right solution to...

BidFX is building a global team of highly competent individuals in the areas of Infrastructure, Application and Client Services. You will be based in New York and provide follow-the-sun support alongside your Infrastructure Team colleagues based in London, Singapore and Sydney.   Responsibilities Implementing and supporting BidFX’s platforms during New York working hours Hosted server architecture and systems administration, which is currently virtual machines / Linux on Dell hardware Providing an ongoing blend of project work and general BAU support services Ensuring efficient deployment and standard configuration management through automation Troubleshooting issues and handle incident escalations (occasionally out-of-hours) while promoting production change management processes and procedures Interfacing with all levels of the business and constantly strive to achieve total internal customer satisfaction...

At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative who is ready to join our growing team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success to existing clients. This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. For more regarding OSTTRA, please visit: www.osttra.com Responsibilities Own the relationship with assigned clients, which includes managing post-sales experience, training, increasing adoption and usage and high levels of customer satisfaction Monitoring usage and product adoption, proactively contacting clients to deliver training to improve their utilization. Drive enhanced...

We are looking for a highly driven and empathetic  Customer Success Manager  to join our team. You will serve as a trusted advisor to customers who utilize our FTSE Russell Indices, which encompasses the thousands of indices calculated daily, inclusive of benchmarks, equity and fixed income indicators, and a range of thematic and alternative indices. In this role, you'll be part of the CS team delivering index solutions using cloud-based technology while being responsible for building strong customer relationships. Learn more about LSEG Customer success here . What you'll do: Opportunity to develop and serve as an expert across the benchmarks and indices space inclusive of the market leading FTSE Russell index suite through developing deep customer, product, and content knowledge. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). Know Your Customer:...

S&P Dow Jones Indices The Role                           Sales Associate, Client Coverage The Location                    New York The Grade                        G 9/10 (internal use only) The Team The North American Client Coverage team is responsible for sales/licensing of intellectual property of S&P Dow Jones Indices.  Additional responsibilities include establishing and building strong relationships with clients, prospecting for new index customers and managing/expanding the commercial footprint of S&P Dow Jones Indices within their prescribed territory. S&P DJI maintains relationships with investment banks, asset managers, ETF issuers, market data consumers and redistributors, insurance companies, proprietary trading firms, exchanges and other key market participants who rely upon our world-renowned indices, research, and commentary. The Impact The primary purpose of this role is to support the Regional Client Coverage...

The Role: Associate Director of Product Management Location: US/Canada Remote or On-site, CST/EST hours GL: 12 (for internal use only)                                                                                                           The Role: S&P Global is seeking an  Associate Director of Product Management  to lead our search and discovery capabilities for the Market Intelligence platform. Our ideal candidate will have: Experience working on both financial search and document products An understanding of the use of financial data Experience managing a team of product managers The Career Opportunity:  The position plays a key role on the S&P Global Market Intelligence Search Product Management team and for the organization as a whole. The Associate Director role offers exposure to all groups and opens doors for tremendous career opportunities with S&P Global.  In the role, you will be responsible for developing and delivering search...

The   Role:  ESG Product Manager, Climate Models, Sustainable1   Location(s): Virtual | Boston, MA | New York, NY | Toronto, ON | London, UK Grade/Level (relevant for internal applicants only): 13 The   Team:  We are seeking an ESG product manager to join the Climate Analytics Product team in S&P Global’s Sustainable1 (S1) organization, which focuses on delivery of ESG research, data, and analytics.  The role will involve interaction with SPGI divisional ESG teams as well as with clients/professionals within the ESG space. The   Impact:   As the Climate Models product manager, you will be responsible for working with the Innovation, Research, and Market Intelligence ESG teams to develop harmonized climate & financial risk models.  You will play a visible and influential role in the build out and launch of new, innovative Climate solutions made commercially available in the ESG marketplace. What’s   in   it   for   you:  This is an opportunity to be part of...

S&P Dow Jones Indices The Role                           Sales Associate, Client Coverage The Location                    New York The Grade                        G 9/10 (internal use only) The Team The North American Client Coverage team is responsible for sales/licensing of intellectual property of S&P Dow Jones Indices.  Additional responsibilities include establishing and building strong relationships with clients, prospecting for new index customers and managing/expanding the commercial footprint of S&P Dow Jones Indices within their prescribed territory. S&P DJI maintains relationships with investment banks, asset managers, ETF issuers, market data consumers and redistributors, insurance companies, proprietary trading firms, exchanges and other key market participants who rely upon our world-renowned indices, research, and commentary. The Impact The primary purpose of this role is to support the Regional Client Coverage...