418 client-services jobs found in Jersey City, NJ

The Financial Markets division of IHS Markit is a leading global diversified provider of financial information services. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants OSTTRA provides end-to-end solutions for post-trade transaction management of OTC derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. Within OSTTRA Client Services, the Regulatory Reporting team provides day-to-day operational customer support for all derivative reporting services within OSTTRA. The Operations team works closely with Product Management, Client Account...

The IHS Markit ETF & Benchmarking Solutions Support Team is comprised of subject matter experts in corporate actions, stock lending programmes, Indices, ETFs and fixed income, dedicated to providing a best in class experience in product onboarding, pro-active relationship management and customer communications, resulting in enhanced customer satisfaction and retention levels. You will be a part of a team that provides 1st and 2nd line support for all existing IHS Markit EBS products. We work closely with our Product, Operations and Business Development teams to ensure we exceed our customers’ expectations and deliver a first-class service. Your Role As a Client Services Team leader, you will be working in a fast-paced and demanding environment where you will become an expert in leading, inspiring and developing a high-performing team for the support and troubleshooting of our bespoke EBS product applications. Your role will be focused on leading a team of analysts to...

About FlexTrade: Founded in 1996, FlexTrade Systems is the global leader in high performance, multi-asset order and execution management solutions. FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with our clients' technologists and traders to break new ground in the field of electronic trading. We offer competitive salaries, bonuses and a comprehensive benefits package. JOB SUMMARY OMS...

About FlexTrade- FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. Client Services Developer (BuySide) - C++ Join a dynamic development and support environment interfacing directly with clients. FlexTrade is looking for a Sr. Client Services Technician to be a part of a rapidly evolving technology group supplying top quality solutions to our growing top tier Wall Street client base. Our wide range of trading products, including Equities, Options,...

The Role: ION Corporates is seeking to enhance the strategic management of ION's client services programs to maximize customer satisfaction and retention. This role manages the development, pricing, delivery, and continuous improvement of client services programs and offerings. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that programs, policies, and procedures align with organizational vision and strategy.   Reviews KPI data and metrics and performs management functions across portfolio in specific areas to ensure consistency and quality of service. Leads process improvement initiatives through the disciplined use of measurements, analysis and stakeholder engagement in order to establish best practices.   Identified areas of concern and supports activities to improve performance and customer satisfaction. Works closely with support and field operations management leadership on...

Department overview: Markit Loan Settlement is part of the processing division within IHS Markit – and is the world’s leading loans solution provider. ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary par loan markets. Through a unique combination of experienced personnel and electronic processing, hardware and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings. Position summary The successful candidate will form a key part of the Markit Loan Settlement Platform responsible for maintaining the smooth running of the day-to-day operations of Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients. IHS Markit is seeking a professional person who will be located within the Gurgaon office supporting the Loan Platforms business. This role will be supporting...

The Team: ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary par loan markets. Through a unique combination of experienced personnel and electronic processing, hardware and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings. The Impact: The successful candidate will form a key part of the Loan Settlement Platform responsible for maintaining the smooth running of the day-to-day operations of Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients. What’s in it for you: This is an exciting opportunity for someone with an analytical approach who thrives in a fast environment and has an interest in financial markets. In this role, you'll have an opportunity to improve the settlement process by providing support to the Loan Settlement team and work...

Role Description As we further scale and accelerate our enterprise Foreign Exchange and adjacent Capital Markets platforms, we are looking for dynamic technical account managers - to drive value for ION bank clients. With our market leading and expanding position across key institutions, we are seeking individuals that can distill and aid realizing success milestones with ION clients for our TAM/customer-success practice.     Responsibilities Build and execute the customer success strategy for our strategic Foreign Exchange sell-side trading and buy-side accounts Develop a strong understanding of client business strategies; as a trusted advisor, position ION FX products to best assist clients on achieving business objectives Continued garnering and elevation of knowledge in ION FX products, to aid new/existing customers on effective use of ION products, content, and technologies to promote maximum value for their specific use-cases Manage client relationships,...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role The Service Manger is a pivotal role in ensuring that Ion delivers the highest quality production support to large global customers who entrust Ion...

Role The Service Manger is a pivotal role in ensuring that Ion delivers the highest quality production support to large global customers who entrust Ion to run their global trading environments.  The Service Manager gains a deep understanding of how each of their customers use the Ion service and how to best deliver support to meet the customer's needs.  The Service Manager ensures the right prioritization and action is taken by the Service Desk and Technical Support teams, regularly communicating progress with the customer on high priority incidents. The role holder will work closely with other regions, ensuring any incidents that require continued focus are handed over between regions.   Responsibilities Develop and maintain strong relationships with customers with specific focus around managing their production environment Take the lead on and manage significant service impacting incidents ensuring proper communication both internally and externally Facilitate...

We are looking to hire a Technical Account Manager who will be involved in managing client relationships and will drive implementation of projects and other initiatives post contract.  This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options).  About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of...

The Role: We have an exciting opportunity to join our rapidly expanding Technical Account Management (TAM) group.  TAMs are our customers’ primary point of contact for service delivery, and are entrusted with significant responsibility for client relationship management, as well as clients’ technical health.  As a TAM You’ll work to deliver enduring and mutually beneficial relationships, understanding client needs in depth, along with the ION solutions that solve them.   Responsibilities Technical Account Managers work closely with Implementation, Development and central teams delivering the technical aspects of the service, and are responsible for: •Owning the client relationship and shaping their perception of ION Markets’ service, including the delivery of upgrades, maintenance, new services, migrations, change requests and day to day operations •Maintaining a solid understanding of the customer's business, including their ION Markets business flows, markets...

Department Overview: The Technical Account Manager will be part of the ION's Equities Technical Account Management (TAM) Department. The TAM team is formed of a geographically dispersed, enthusiastic mix of professionals with strong technical, functional and customer service skills.   Role Description: The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options).   Responsibilities Include: Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups. Serving...

Department Overview: The Technical Account Manager will be part of the ION's Equities Technical Account Management (TAM) Department. The TAM team is formed of a geographically dispersed, enthusiastic mix of professionals with strong technical, functional and customer service skills.   Role Description: The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options).   Roles and Responsibilities Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups....

Department Overview: The Technical Account Manager will be part of the ION's Equities Technical Account Management (TAM) Department. The TAM team is formed of a geographically dispersed, enthusiastic mix of professionals with strong technical, functional and customer service skills.   Role Description: The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options).   Responsibilities Include: Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups. Serving...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role A position exists within the First-Line Support group of the Client Services organization at Fidessa for a highly motivated and driven individual....

The Role ION is seeking talented, enthusiastic and productive individuals to join the Americas Equities Implementation Services  department. This department is responsible for implementing, deploying and maintaining the Fidessa Equities sell-side trading platforms on a managed, Software as a Service (SaaS) basis. It also provides specialist consultancy services to our On-prem client base.  As a member of the Implementation Services, Platform Delivery team you would be responsible for the implementation and configuration of the trading platform software.  This includes building new customer systems, performing software upgrades, enabling new functionality and handling customer change and enhancement requests including the delivery of bespoke software solutions via a software delivery cycle. As the individual develops, client-facing opportunities may become available. This may include liaising  directly with ION's clients to understand their functional requirements or...

The Role ION is seeking talented, enthusiastic and productive individuals to join the Americas Equities Implementation Services  department. This department is responsible for implementing, deploying and maintaining the Fidessa Equities sell-side trading platforms on a managed, Software as a Service (SaaS) basis. It also provides specialist consultancy services to our On-prem client base.  As a member of the Implementation Services, Platform Delivery team you would be responsible for the implementation and configuration of the trading platform software.  This includes building new customer systems, performing software upgrades, enabling new functionality and handling customer change and enhancement requests including the delivery of bespoke software solutions via a software delivery cycle. As the individual develops, client-facing opportunities may become available. This may include liaising  directly with ION's clients to understand their functional requirements or...

The Role ION is seeking talented, enthusiastic and productive individuals to join the Americas Equities Implementation Services  department. This department is responsible for implementing, deploying and maintaining the Fidessa Equities sell-side trading platforms on a managed, Software as a Service (SaaS) basis. It also provides specialist consultancy services to our On-prem client base.  As a member of the Implementation Services, Platform Delivery team you would be responsible for the implementation and configuration of the trading platform software.  This includes building new customer systems, performing software upgrades, enabling new functionality and handling customer change and enhancement requests including the delivery of bespoke software solutions via a software delivery cycle. As the individual develops, client-facing opportunities may become available. This may include liaising  directly with ION's clients to understand their functional requirements or...

Who Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support.  This is an excellent opportunity for a recent grad or someone with up to 3 years of experience.  We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has...

At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative who is ready to join our growing team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success to existing clients. This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. For more regarding OSTTRA, please visit: www.osttra.com Responsibilities Own the relationship with assigned clients, which includes managing post-sales experience, training, increasing adoption and usage and high levels of customer satisfaction Monitoring usage and product adoption, proactively contacting clients to deliver training to improve their utilization. Drive enhanced...

We are looking for a highly driven and empathetic  Customer Success Manager  to join our team. You will serve as a trusted advisor to customers who utilize our FTSE Russell Indices, which encompasses the thousands of indices calculated daily, inclusive of benchmarks, equity and fixed income indicators, and a range of thematic and alternative indices. In this role, you'll be part of the CS team delivering index solutions using cloud-based technology while being responsible for building strong customer relationships. Learn more about LSEG Customer success here . What you'll do: Opportunity to develop and serve as an expert across the benchmarks and indices space inclusive of the market leading FTSE Russell index suite through developing deep customer, product, and content knowledge. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). Know Your Customer:...

Role Description   The ION Corporates Technical Services Team is a global group of experienced Functional, Technical and Project Management consulting professionals who collaborate closely with all areas of the organization, and our clients.   Technical Consultants are responsible for designing, coding, testing and implementing product customizations and interfaces while working in a team environment.    This is a customer facing position and travel is required (post pandemic), therefore we are flexible on geographic location in the contiguous United States.   Business/Stakeholder Responsbilities Gain proficiency in one or more business area Attend product trainings to gain knowledge of the system’s functionality, architecture and technical components Gather and document technical requirements, code specifications, test plans/results, and any other deliverables required by the project as determined by the Project Manager or a Principal/Senior Technical...