313 client-services jobs found in Gurugram

Department overview: MarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. MarkitSERV Client Services provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. The Client Services group works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation. Position summary We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Client Services Operations group.  The successful candidate will be responsible for providing day-to-day customer support for...

Job Description Department overview: MarkitServ provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. MarkitServ also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. MarkitServ Operations provides operational day-to-day customer support for all services supported within the MarkitServ suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation. Position summary We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the...

Duties & accountabilities ·        Ensure customers receive first class service consistent with S&P Global's expectations including but not limited to identifying and resolving client issues, following up with clients based on SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required. ·        Cultivate, foster, and manage relationships with assigned clients ·        Actively speak with customers to ensure they understand how to use the functionality of Regulatory & Compliance product suite and understand the full capability of our products industry initiatives ·        Increase client adoption of the platform through education of new product features and offering, ultimately driving efficiency and cost reduction for clients ·        Provide front line daily support for all clients including capture of bugs and enhancements. ·        Work with business...

Department overview The Markit Enterprise Data Management (EDM) platform puts quality, audited data at the center of customer’s organisations.  Its solutions build gold copy masters across all data types, delivering tangible data governance, risk management and compliance frameworks and rationalizing legacy architectures. The EDM platform is the central core for all transactions, securities, prices, rates, counter party and issuer data. Markit EDM empowers those who understand the data to manage the data, no matter the complexity, volume or scope of the project.  Position summary The successful candidate will be an experienced Application Support analyst with proficient SQL skills who will work as part of a global support and managed services team. The role is dynamic and provides a fantastic opportunity to build a solid career solving the data management issues of global top tier financial institutions. What You'll Do Primary duties will be the investigation, reproduction and...

Department overview:  MarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.  MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.     Position summary   We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group.  The...

About ION We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.  More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.   •       Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. •       Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.   With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.   At ION, we offer...

Reval Center Analyst- ION Corporates Role Description Reval Center is looking for a candidate who can help support their global clients, primarily concentrated in North America (NA). The role will involve assisting on client implementations, client processing, reporting and analysis.  This will involve analyzing standard trade confirms, book hedged and hedging items into Reval®, define hedge designations/relationships and run effectiveness, risk and valuation reports. There will also be coordination with the EMEA and NA team members on client processing and global tasks and special projects. Responsibilities ·  Analyzing standard trade confirms, book hedged and hedging items into Reval ·  Define hedge designations/relationships and run effectiveness, risk and valuation reports ·  Perform client processing, reporting and analysis ·  Be able to meet tight deadlines in a quick and efficient manner. Required Experience, Skills and Qualifications ·...

Reval Client Support Analyst- ION Corporates Role Description The Reval Client Support- Operation Team provides support to our global customer base with the user and company setups, SSAE18 reporting, 4-eye verifications, client reporting, and problem resolution. This team works collaboratively with the Market Data Services, Professional Services, Product and Sales teams to find solutions to the issues raised by the client users. The team focuses on delivering the performance through strong communication and computer skills, attention to detail, positive professional attitude, and synergy among the teams. Responsibilities Manage and resolve the issues reported by our global client base using the voice and non-voice channels Resolve the tickets through proper research and UAT, and communicate the resolution back to the clients within the required SLA time frame. Work on short commercials projects to setup SAML SSO or transition the IDP for existing clients...

Reval Client Support Analyst- ION Corporates Role Description The Reval Client Support- Operation Team provides support to our global customer base with the user and company setups, SSAE18 reporting, 4-eye verifications, client reporting, and problem resolution. This team works collaboratively with the Market Data Services, Professional Services, Product and Sales teams to find solutions to the issues raised by the client users. The team focuses on delivering the performance through strong communication and computer skills, attention to detail, positive professional attitude, and synergy among the teams. Responsibilities Manage and resolve the issues reported by our global client base using the voice and non-voice channels Resolve the tickets through proper research and UAT, and communicate the resolution back to the clients within the required SLA time frame. Work on short commercials projects to setup SAML SSO or transition the IDP for existing clients...

Market Data Analyst- ION Corporates Role Description As a part of the Services Team, analysts will be responsible for delivery of the Market Data services we offer to our Treasury SaaS clients across the globe. This position requires support in one of the 3 time zones– APAC, EMEA or North America. The shift alignment is subject to the periodic reviews and changes based on the ongoing business requirements. This role will include coordinating with the product teams on monthly system upgrades, raising fix and enhancement requests in addition to performing the UAT periodically (Software Development Life Cycle SDLC). The Market Data Analyst is responsible for ensuring that Reval data is compliant with its market data vendors (primary and sub-vendors). Analysts also need to ensure that the Market Data Services is also compliant with the internal policies and procedures. Responsibilities · Certify market data provided by the vendors in the Reval system for accuracy using...

Market Data Analyst- ION Corporates Role Description As a part of the Services Team, analysts will be responsible for delivery of the Market Data services we offer to our Treasury SaaS clients across the globe. This position requires support in one of the 3 time zones– APAC, EMEA or North America. The shift alignment is subject to the periodic reviews and changes based on the ongoing business requirements. This role will include coordinating with the product teams on monthly system upgrades, raising fix and enhancement requests in addition to performing the UAT periodically (Software Development Life Cycle SDLC). The Market Data Analyst is responsible for ensuring that Reval data is compliant with its market data vendors (primary and sub-vendors). Analysts also need to ensure that the Market Data Services is also compliant with the internal policies and procedures. Responsibilities · Certify market data provided by the vendors in the Reval system for accuracy using...

Lead Operations Support- ION Corporates Role Description This position will be responsible for leading a set of staff that performs a diverse set of operational responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience. Responsibilities Corporates Client Services is building a new horizontal support function to centralize operational support work across the vertical product lines. This team will drive operational success and increase efficiency and customer satisfaction through high quality deliverables, investments in automation and tools, and empower the Client Support team to enhance and scale services to our customers. Required Experience, Skills and Qualifications customer complaint resolution help desk support responding to technical questions root cause analysis service improvement triage troubleshooting...

Analyst Client Support- ION Corporates Role Description This position will be responsible for managing a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience. Responsibilities Corporates Client Services is expanding its workforce to cover product and technical support services for several products within the Corporates portfolio. This includes providing front-line support, customer experience management, triage and investigation into issues, knowledge and service-service content, as well as engaging in a continuous service improvement program. The Client Support team provides excellence in customer satisfaction through high quality communication, deliverables, and investments service capabilities to enhance and scale services to our customers. Required Experience, Skills and...

Analyst Client Support- ION Corporates Role Description This position will be responsible for managing a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience. Responsibilities Corporates Client Services is expanding its workforce to cover product and technical support services for several products within the Corporates portfolio. This includes providing front-line support, customer experience management, triage and investigation into issues, knowledge and service-service content, as well as engaging in a continuous service improvement program. The Client Support team provides excellence in customer satisfaction through high quality communication, deliverables, and investments service capabilities to enhance and scale services to our customers. Required Experience, Skills and...

Analyst Operations Support- ION Corporates Role Description This position will be responsible for managing a diverse set of operational responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience. Responsibilities Corporates Client Services is building a new horizontal support function to centralize operational support work across the vertical product lines. This team will drive operational success and increase efficiency and customer satisfaction through high quality deliverables, investments in automation and tools, and empower the Client Support team to enhance and scale services to our customers. Required Experience, Skills and Qualifications customer complaint resolution help desk support responding to technical questions root cause analysis service improvement triage troubleshooting technical issues...

Analyst Operations Support- ION Corporates Role Description This position will be responsible for managing a diverse set of operational responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience. Responsibilities Corporates Client Services is building a new horizontal support function to centralize operational support work across the vertical product lines. This team will drive operational success and increase efficiency and customer satisfaction through high quality deliverables, investments in automation and tools, and empower the Client Support team to enhance and scale services to our customers. Required Experience, Skills and Qualifications customer complaint resolution help desk support responding to technical questions root cause analysis service improvement triage troubleshooting technical issues...

Analyst-Gateway/Connectivity Support- ION Corporates Role Description We are looking to supplement a global team which provides support coverage and consultancy for our ION Gateway platform. Specifically, candidate will support/implement communications between Goldman Sach’s Money Market Responsibilities Monitor ION Gateway communications between third parties (Banks, Trading partners, etc.) and ION Treasury Management Systems (TMS) and ensuring timely transmittal of messages to the end parties Contacting third parties to follow up on missing statements and coordinate with internal CS teams (for TMS) the delivery of the messages/statements. Provide first level support (email and phone) for internal and external third parties Renew client and third party credentials as required (frequency defined by third parties) Review and gather logs and escalate issues to appropriate internal teams (as required) Perform smoke testing when new releases are...

Analyst-Gateway/Connectivity Support- ION Corporates Role Description We are looking to supplement a global team which provides support coverage and consultancy for our ION Gateway platform. Specifically, candidate will support/implement communications between Goldman Sach’s Money Market Responsibilities Monitor ION Gateway communications between third parties (Banks, Trading partners, etc.) and ION Treasury Management Systems (TMS) and ensuring timely transmittal of messages to the end parties Contacting third parties to follow up on missing statements and coordinate with internal CS teams (for TMS) the delivery of the messages/statements. Provide first level support (email and phone) for internal and external third parties Renew client and third party credentials as required (frequency defined by third parties) Review and gather logs and escalate issues to appropriate internal teams (as required) Perform smoke testing when new releases are...

About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that...

About ION ION Corporates is the global leader in Treasury Risk Management and Commodity Management solutions.  Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.  ION Corporates has over 2,000 employees and serves a large total addressable market of over 200,000 potential corporations, government entities and central banks.  As such ION offer customers and prospects choice through a multi brand portfolio of 7 leading treasury systems and 5 leading commodity systems.  ION also innovates at scale through a “build once” program whereby new interfaces or applications sit horizontally across the portfolio of treasury or commodity systems and can serve all customers, no matter which system they chose.  Examples include solutions such as commodity portfolio value at risk applications or machine learning for cash...

About ION We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.  More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.   •       Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. •       Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.   With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.   At ION, we offer...

About ION We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.  More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.   •       Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. •       Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.   With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.   At ION, we offer...

Department overview: The Regulatory and Compliance team offers a suite of Products that provide solutions for our clients with Tax Validation, Document Exchange and Outreach campaigns that helps manage Counterparty and Vendor risk.  Our product platform includes Markit Counterparty Manager (MCPM), Markit Tax Utility (MTU), Know Your Counterparty (KYC), Know Your 3rd Party (KY3P), Corporate Actions and CTI. Position summary The Operations Analysis Associate Manager will report to the Associate Director and serving as a member of the Management Team. This position's primary responsibility is ensuring organizational effectiveness by providing leadership for the global operations. This position is accountable for manage, developing, participating in new product development and planning, creating professional rapport with global stake holders. The Operations Associate Manager is also responsible for supervision of all direct and indirect reports in a way that is beneficial to...

Position title Associate Operations Location India Business Function Operations Department Traiana Department overview: Traiana provides the world’s markets with the monitoring of pre-trade risk and automate post-trade processing of financial transactions for listed and over-the-counter trading. This also includes the provision of regulatory reporting services. Our networks link market participants in high speed-to-market, real-time communication across the trade lifecycle, globally. Services, such as the Harmony Network, have become the market standard for post-trade processing in an increasing number of markets. Traiana Operations provide operational day-to-day customer support for all services supported within the Traiana suite of products. They are also responsible for the new client setup and new process adherence for the external client communities. They work closely with Professional Services, Product Management, Client Account Management, Business...