43 client-services jobs found in Dublin

Funds & Banking Representative (French) Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Must be fluent in English...

Funds & Banking Representative (German) Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Must be fluent in English...

Funds & Banking Representative (Italian) Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Must be fluent in English...

Funds & Banking Representative (Spanish) Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Fluent in English and...

Client Services - Security and Login Assistance Representative (French) IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients and comfortable with new and changing technologies. Key Responsibilities: Handling client inquiries pertaining to IBKR’s security system via phone, chat and tickets Problem management with focus on security protocols and practices Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app Qualifications & Experience: Languages: Fluent French and English required Candidates must have an EU passport or a qualifying work...

Client Services - Security and Login Assistance Representative (German) IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients and comfortable with new and changing technologies. Key Responsibilities: Handling client inquiries pertaining to IBKR’s security system via phone, chat and tickets Problem management with focus on security protocols and practices Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app Qualifications & Experience: Languages: Fluent German and English required Candidates must have an EU passport or a qualifying work...

Client Services - Security and Login Assistance Representative (Italian) IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients and comfortable with new and changing technologies. Key Responsibilities: Handling client inquiries pertaining to IBKR’s security system via phone, chat and tickets Problem management with focus on security protocols and practices Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app Qualifications & Experience: Languages: Fluent Italian and English required Candidates must have an EU passport or a qualifying work...

Job Description & Responsibilities Are you interested in this challenging position within a financially successful and technologically advanced organization? Then we are looking forward to receiving your online application via our career website. If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. The successful candidate for the Securities Transfer Specialist position will be responsible for but not limited to:  Resolution of client inquiries via telephone, e-mail, and on-line chat for Free of Payment and Global Asset Transfers as well as Cash Transfer related client support Closely work with our back office to manage and resolve all securities related queries from our clients globally including systematically follow-up to resolve pending...

Job Description & Responsibilities Are you interested in this challenging position within a financially successful and technologically advanced organization? Then we are looking forward to receiving your online application via our career website. If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. The successful candidate for the Securities Transfer Specialist position will be responsible for but not limited to:  Resolution of client inquiries via telephone, e-mail, and on-line chat for Free of Payment and Global Asset Transfers as well as Cash Transfer related client support Closely work with our back office to manage and resolve all securities related queries from our clients globally including systematically follow-up to resolve pending...

Job Description & Responsibilities Are you interested in this challenging position within a financially successful and technologically advanced organization? Then we are looking forward to receiving your online application via our career website. If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. The successful candidate for the Securities Transfer Specialist position will be responsible for but not limited to:  Resolution of client inquiries via telephone, e-mail, and on-line chat for Free of Payment and Global Asset Transfers as well as Cash Transfer related client support Closely work with our back office to manage and resolve all securities related queries from our clients globally including systematically follow-up to resolve pending...

Job Description & Responsibilities Are you interested in this challenging position within a financially successful and technologically advanced organization? Then we are looking forward to receiving your online application via our career website. If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. The successful candidate for the Securities Transfer Specialist position will be responsible for but not limited to:  Resolution of client inquiries via telephone, e-mail, and on-line chat for Free of Payment and Global Asset Transfers as well as Cash Transfer related client support Closely work with our back office to manage and resolve all securities related queries from our clients globally including systematically follow-up to resolve pending...

Due to the continued expansion of our business activities, we are establishing a brokerage firm in Dublin and have the following exciting opportunity for a motivated professional Client Services Representative - Trade Issues (Chinese, German, French, Italian, Spanish, or Russian speakers) Key Responsibilities: Investigation of customer inquiries encompassing a broad array of themes including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model Assist and support...

AMBITIOUS? BRIGHT? RIGHT? GAM is one of the world’s leading independent, pure-play asset managers. We provide differentiated active investment solutions and products for institutions, financial intermediaries and private investors. Our core investment business is complemented by private labelling services, which include fund administration and other support services to third-party institutions. Together we share a common set of values rooted in teamwork, integrity, entrepreneurial flair and professional excellence. Our employees are our most valuable asset. Being able to offer an attractive work environment where talented minds from various backgrounds are keen to work is key to the long-term success of our company. We firmly believe in the importance of maintaining the open culture of a small company, aiming to avoid bureaucracy and encouraging a flexible, accessible and hands-on working style across the Group. In turn, our people reward us...

Global Client Associate Key Responsibilities: Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions Margin calculations; Commission structure, interest and fees Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute...

Global Client Associate - French Speakers Key Responsibilities: Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions Margin calculations; Commission structure, interest and fees Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common...

Global Client Associate - German Speakers Key Responsibilities: Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions Margin calculations; Commission structure, interest and fees Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common...

Global Client Associate - Italian Speakers Key Responsibilities: Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions Margin calculations; Commission structure, interest and fees Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common...

Global Client Associate - Spanish Speakers Key Responsibilities: Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions Margin calculations; Commission structure, interest and fees Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common...

Legal Counsel Interactive Broker is looking for a motivated and talented attorney with experience in financial services retail work and familiarity with securities and broker-dealer issues. The legal counsel will be involved in a wide range of matters and assist with legal research, drafting of contractual documentation and policy documents, researching and drafting replies to complex customer complaints. The ideal candidate will be familiar with Excel and Power Point and will have the ability to interrogate internal databases and instruct software developers.  The legal counsel will sit within the European legal team whose members are based in the UK, Ireland and Hungary. This position can be based in London, Dublin or Zug. Job Description: Assist with the drafting and review of client facing documentation, intercompany and other agreements. Help with the maintenance of outsourcing agreements. Research and draft initial reply to complex customer complaints. Assist...

Senior Security and Fraud Prevention Analyst Client Operations - Security and Fraud Prevention (SFP)   IBKR is looking for its Client Operations - Security and Fraud (SFP) team, a Senior Security and Fraud Prevention (SFP) Analyst who is motivated, analytical, and methodical. An ambitious individual with financial services industry background and a professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.  The ideal candidate will display passion, integrity, commitment, and drive to deliver a positive, differentiated service.  Your Responsibilities:   Contributing efforts to further improve our robust security protocols. Conducting research and investigations to validate security event claims ranging from identity theft, impersonation scams, unauthorized account access, compromised credentials, etc. Analysing login, banking, and trading activity to detect...

Interactive Brokers Group is looking for a business analyst with a technical background, who is ready to play a key change management role in our growing business entities. IT Business Analyst As an analyst reporting to the Head of New Accounts Projects the candidate will be responsible for providing business and technical support on the consideration, design, and specification of a wide range of projects that stretch across the breadth of our business, and effectively managing the change through to implementation. The candidate will work with local stakeholders to elicit/document requirements and determine local priorities.  The candidate will liaise with the Global New Accounts team to represent their local changes and assist with prioritising the delivery schedule.  This requires a flexible person who is interested in learning all facets of a Brokerage, quickly getting up to speed on the current process and then working to make material improvements; consistently...

Technical Support Associate (Chinese) As a member of the Technical Assistance Team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the abilities to recognize, test, and escalate new bugs within our software to assist client with:  Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and e-mail. Problem management with focus on wide scale technical issues Qualification 2 years experience in Windows/Mac software and hardware support, connectivity support, Java familiarity...

Technical Support Associate (German) As a member of the Technical Assistance Team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the abilities to recognize, test, and escalate new bugs within our software to assist client with:  Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and e-mail. Problem management with focus on wide scale technical issues Qualification 2 years experience in Windows/Mac software and hardware support, connectivity support, Java familiarity...

Technical Support Associate (Hebrew) As a member of the Technical Assistance Team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the abilities to recognize, test, and escalate new bugs within our software to assist client with:  Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and e-mail. Problem management with focus on wide scale technical issues Qualification 2 years experience in Windows/Mac software and hardware support, connectivity support, Java familiarity...