1085 client services customer support analyst jobs found

The role is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s global customer service issues in a timely fashion, mainly on Japanese customers. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: ●    Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs ●    User management and customer on-boarding ●    Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met ●    Answering queries about permissioning from colleagues and Third-Party data providers ●    Develop specialist status,...

S&P Global Market Intelligence The Role: Client Services/Customer Support Analyst The Team: We are over 14,000 analysts, data scientists and specialists armed with real-time technology and data, working together to uncover deeper sources of information. The unique insights we provide help the industries and markets that drive our economies operate more efficiently, outpace competition and secure long-term success. Our global insights impact nearly every major sector - from aerospace to automotive. We empower our customers by isolating cause and effect, risk and opportunity in new ways so they can make well-informed decisions with greater confidence. This is a force we call The New Intelligence. The Impact: The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s customer service issues in a timely fashion.Team members focus on providing a first-class service that...

Company overview IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.  We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and economics and country risk. Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.  Department overview: PrimeOne provides a full spectrum of hosted global application services for major...

 S&P Global Market Intelligence The Role: Client Support Analyst The Team: The KY3P Client Support team is seeking a high energy, detail driven and personable Client Service Specialist to lead our clients to the finish line. The KY3P Client Services team supports ongoing client support, Outreach & Data Management. The Impact: The Client Service Analyst will play a critical role as the main point of contact for our clients during their onboarding will also provide ongoing support thereafter. The Client Service Analyst will work with client’s post sales to ensure the client achieves the best experience while obtaining the most value from the KY3P Platform. In this role, the candidate will help drive the projects to success, deliver the best-in-class service to all stakeholders, train users, and achieve platform adoption. What’s in it for you: This role offers growth opportunities. Our team will provide financial services training as well as training...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on sales, editorial, marketing and IT teams to ensure...

----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.      If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.      US Candidates Only:    The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  describes discrimination protections under federal law....

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS (Oil Price Information Service Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on sales,...

S&P Global Market Intelligence – Loan Settlement Operations The Role: Client Services – Customer Support Analyst The Team: The Loan Platforms division of S&P Global offers an innovative suite of products for its’ clients to address all of their loan settlement needs. It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets. Through a unique combination of experienced personnel and electronic processing, hardware, and software, Loan Platforms is a single system to address market demands and support the entire life cycle of a loan. The Impact: The successful candidate will form a key part of the Loan Platforms team, responsible for maintaining the day-to-day operations of our Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients. What’s in it for you: An exciting opportunity for someone with an...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on sales, editorial, marketing and IT teams...

Job Title Customer Support Representative Job Purpose   What does a successful Client Service Analyst do at Fiserv? As a Client Service Analyst, you will manage the day-to-day interactions with a specific client base as well as interact with internal production staff, technology, and other internal teams. You will be responsible for client relationships, issue resolution, daily reconciliation, and validation of work in support of internal production processes. What you will do: Develop positive relationships with key client personnel by fostering open communication, understanding their internal structure, and providing regular follow up as needed Provide client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services while providing exceptional support to our clients Maintain industry and product knowledge to assist in finding creative and...

Role Purpose   Ensures the scope , detailed requirements, and business outcomes for assigned projects/programs within CRM Technology are sufficiently captured , understood, and trans lated for business and technical delivery teams.   Collaborates with / across multiple teams and roles to ensure solutions align to defined processes and requirements.   For the Project C entre for Enablement (C4E) Delivery path, acting as the capability BA, works with the SMEs on the Capability teams to ensure that the planned delivery is understood and fit to be received into Production.   Key responsibilities   For Project C 4E Delivery path:   - Responsible for the elicitation, analysis and documentation of business needs, detailed requirements, and process maps.   - Elicits, writes formal specifications, and communicates business requirements between development and business teams to...

WE ARE LOOKING FOR A NEW COLLEAGUE: We are thrilled to announce that we are sourcing for a person who will join us as Customer Support Executive, Datascope Customer Support ! YOU AND YOUR TEAM Client Support Analysts are a key and valuable link between our product & services offerings and our customers- combining a good knowledge of capital markets and Content, with understanding of our products. Client Support Analyst will respond to incoming Client questions regarding Refinitiv products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers. Customer Support Analyst will be responsible for providing Market Data support for Refinitiv Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various...

Role Purpose   Ensures the scope , detailed requirements, and business outcomes for assigned projects/programs within CRM Technology are sufficiently captured , understood, and trans lated for business and technical delivery teams.   Collaborates with / across multiple teams and roles to ensure solutions align to defined processes and requirements.   For the Project C entre for Enablement (C4E) Delivery path, acting as the capability BA, works with the SMEs on the Capability teams to ensure that the planned delivery is understood and fit to be received into Production.   Key responsibilities   For Project C 4E Delivery path:   - Responsible for the elicitation, analysis and documentation of business needs, detailed requirements, and process maps.   - Elicits, writes formal specifications, and communicates business requirements between development and business teams to...

Role Purpose   Ensures the scope , detailed requirements, and business outcomes for assigned projects/programs within CRM Technology are sufficiently captured , understood, and translated for business and technical delivery teams.   Collaborates with / across multiple teams and roles to ensure solutions align to defined processes and requirements.   For the Project C entre for Enablement (C4E) Delivery path, acting as the capability BA, works with the SMEs on the Capability teams to ensure that the planned delivery is understood and fit to be received into Production.   Key responsibilities   For Project C4E Delivery path:  - Responsible for the elicitation, analysis and documentation of business needs, detailed requirements, and process maps.  - Elicits, writes formal specifications, and communicates business requirements between development and business teams to design and implement...

The LCH Collateral Technology department provides systems for the efficient processing (and investment) of collateral posted to the Clearing House from all participants on all markets cleared by LCH. Our Clearing Members demand standardized and high-quality services that allow them to easily manage their collateral at the Clearing House. Improving and developing out Collateral Services is at the fore of LCH strategic goals.  Our ability to deliver, receive and process collateral efficiently and rapidly is key to our success in an environment of increased collateral demand and changing segregation requirements. LCH uses market infrastructure providers, commercial banks, central banks, triparty collateral management agents, global custodians and (I) CSDs in day-to-day operations.  We accept collateral from a wide range of jurisdictions and operate under European and US regulations. As LCH develops its collateral services, we need experienced and talented individuals to drive...

The newly established Digital Assets team is responsible for defining LSEG’s Digital Assets strategy, identifying cross-divisional alignments, and implementing the vision. In addition, they identify and assess opportunities to accelerate LSEG’s presence, including partnerships, and M&A, whilst also facilitating and supporting the operational cadence of Digital Assets as LSEG, as well as the development and assessment of commercial opportunities through to project approval and funding. The team engages with customers and the broader Digital Assets ecosystem to ensure that strategies are customer-centric and focused on solving client problems. We are seeking a Senior Associate to join the team and support in the development and evolution of LSEG’s Group Digital Assets strategy, as well as the ongoing tracking of performance against Digital Assets objectives and supporting initiatives. The role will work closely with cross-functional teams, including Capital Markets,...

Role Profile The key purpose of the role is to deliver an exceptional customer service experience to our global community of Salesforce users, using the practices and processes as defined by the C4E Framework (Centre for Enablement). The CRM Administrator and Service Analyst will have a strong understanding of CRM practices, Salesforce capability and functionality (Sales Cloud, Service Cloud, Communities and Einstein Analytics), and have experience of providing administrative and change support to a diverse user base. In addition, the service analyst will be responsible for user training and best practice, as well as championing the salesforce platform internally. The position will report into the CRM and Data Analytics Tech Lead and be expected to work closely with business users, the LCH CRM Portfolio Delivery Lead, other Salesforce Admins and external delivery partners. The CRM Administrator and Service Analyst will be part of a growing team aimed at satisfying a large...

Data Specialist – Reference Data & Analytics Fort Mill Role Profile Job Description: Reference Data & Analytics is part of the Benchmarks & Indices Operations. The Reference Data & Analytics is a client focused, technology enabled team, producing High value & unique analytics & data derivations to drive insight and value to our internal and external stakeholders. Reference Data & Analytics is responsible for creating LSEG Intellectual Property by generating ICB Classifications, Free Float and similar data fields based on data standardization from raw data. This is an Office based role in Fort Mill, South Carolina. We are looking to recruit for an Analyst Position in our Reference Data & Analytics Team. Analysts will manage a wide range of data & information on a universe of companies, while ensuring best quality and accuracy in all of our products. We are looking for individuals with very high attention to detail and who can work under...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer eVestment Private...

S&P Global Market Intelligence The Role: Business Data Analyst, Operational Excellence – Early Careers 2023 The Team: The Business Management (Insights & Operational Excellence) team is new and vital to the Software Solutions Managed Services & Operations organization.  We support the management of the portfolio such that the investments we make in time, effort and money are aligned and prioritized with the organizational goals.  This team embodies the S&P Global values through the discovery of new foundations for business information delivery and continual learning prioritization, the partnership to empower leaders with insights to drive business decisions and colleagues with opportunities to thrive in an innovative and inclusive environment, and by ensuring the accuracy and integrity of business information, while providing transparent messaging and distribution.  The Impact: The Business Management team is expanding our capabilities to bring...

S&P Global Commodity Insights The Role: Upstream Asset Valuation Analyst (Europe) The Team: Upstream Solutions from S&P Global Commodity Insights comprise some of the most extensive and complete information, analytics, insight, and advisory services in the world. We deliver oil and gas databases and software, energy transition insight, energy supply and demand forecasts, and comprehensive data on transactions at the global and regional market levels. The Impact: The Upstream Asset Valuation Analyst is an important member of the Europe Vantage Asset Valuation team providing expert fiscal, economic and financial analysis of upstream assets for a wide-ranging customer base. What’s in it for you: While working as a team of analysts and researchers you will reinforce your position as a subject matter expert on upstream E&P activity in Europe with a focus on upstream asset valuation. You will build your knowledge around the wider upstream industry as it,...

Job Title Client Product Analyst Job Purpose Job Posting Title: Client Product Analyst     What does a successful Client Product Analyst do at Fiserv ?   Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech , consumer/business credit bureaus, government agencies and merchants.        As a successful Client Product Analyst , you will be the primary liaison between Fiserv and our clients for support and consultation on the use of Fiserv products.  You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on client experience, ensuring the highest level of service and quality is constantly delivered to our customers.     What you will do:     Develop product knowledge and provide service support...

The Team: As a part of the newly formed Content Customer Success Team, this role centers around ensuring best in class, timely, and effective support to our customers, positively impacting our NPS scores. Your primary responsibility will be resolving customer concerns around our data collection/curation methodology achieving the core objectives of Accuracy, Timeliness and Comprehensiveness. This role will also give you a chance to be a part of strategic projects that will help in improving our NPS and overall client experience. The Impact: If you think you have great ideas and an innate mindset towards driving best in class customer satisfaction, hop on! Aligned with our data strategy, we are bringing our core customer query processes, traditionally sitting under individual datasets, under one roof! There will be tremendous opportunity for you to gain cross dataset knowledge relating to F&S, Fundamentals & Market data, and be a role model when it comes to serving...