270 client service representative jobs found

Après une période de formation intensive sur le domaine de la bourse, des produits financiers, ainsi que sur les outils de notre plateforme, vous serez en charge d'apporter un support à notre clientèle. Vos tâches Assurer le contact téléphonique avec nos clients. Informer nos clients sur nos différents produits, outils et services. Conseiller la clientèle en cas de problèmes techniques. Répondre aux différentes demandes par email. Effectuer les rendez-vous clientèle Qualifications Votre profil Vous possédez une formation commerciale (CFC ou maturité), une expérience préalable dans le domaine bancaire et un avantage. Nous considérons également pour ce poste un jeune diplômé universitaire avec des connaissances en finance de marché et à la recherche d'une première expérience dans le domaine bancaire. Vous souhaitez maintenant développer vos compétences commerciales en collaboration avec des experts, leaders dans leur domaine (Informatique, Trading, Back Office)....

Der Standort für diese Stelle ist möglich in : Gland - Bern - Zurich  Du wirst in unserem hervorragend gelegenen Customer Care Center in Zürich (neben dem Hauptbahnhof) eingearbeitet werden und danach vorwiegend im Homeoffice arbeiten. Ganz gleich, ob du aus dem Bankgeschäft oder Kundenservice kommst, wir kümmern uns um  dein Onboarding und deine Schulung, um zu gewährleisten, dass du unseren Kunden den besten Service bieten kannst. Zu deinen täglichen Aufgaben gehören: Unterstützung von Kunden durch verschiedene Kommunikationskanäle, um ihre  Zufriedenheit  mit unserer Yuh App sicherzustellen; Informationen   zu unseren verschiedenen  Produkten  und  Dienstleistungen ; Zusammenarbeit mit deinen Kollegen in den Bereichen Business Operations, IT, Vertrieb, Legal & Compliance, Marketing, Trading usw., um die  besten Lösungen  zur Unterstützung unserer Kunden zu finden. Qualifikationen Neben deiner  deutschen Muttersprache  besitzst du ausgezeichnete Kenntnisse in...

Written and phone processing of customer inquiries by e-mail, letter and social media in English, French (C1/C2) and German is a big plus.  Customer service regarding our services and trading products Independent processing of customer complaints Coordination and delegation of incoming enquiries with specialist departments (BackOffice, Legal & Compliance, IT, Marketing, etc.) Supporting the specialist departments with clarifications and customer orders Technical support for our applications (mobile, web platform) Helping to further develop our applications (mobile, web platform) Qualifications A completed banking education and/or several years of experience in customer service In addition to your French mother tongue, you have excellent knowledge of English and/or German, Italian is a plus You have a service-oriented mindset, enjoy customer contact and a networked way of thinking You have an affinity for the stock exchange, an interest in the markets as well...

Um unser Team zu verstärken, suchen wir eine/n motivierte/n und talentierte/n Customer Care Mitarbeiter/in. Der/die unser Team jeweils unterstützt. Sie arbeiten in unserem hervorragend gelegenen Customer Care Center in Dübendorf und werden Teil unseres überschaubaren und freundlichen Teams (über 70 Mitarbeiter). Ganz gleich, ob Sie aus dem Bankgeschäft oder Kundenservice kommen, wir kümmern uns um Ihr Onboarding und Ihre Schulung , um zu gewährleisten, dass Sie unseren Kunden den besten Service bieten können. Zu Ihren täglichen Aufgaben gehören: Unterstützung von Kunden durch verschiedene Kommunikationskanäle, um ihre Zufriedenheit mit unseren digitalen Plattformen sicherzustellen; Informationen zu unseren verschiedenen Produkten und Dienstleistungen ; Zusammenarbeit mit Ihren Kollegen in den Bereichen Business Operations, IT, Vertrieb, Legal & Compliance, Marketing, Trading usw., um die besten Lösungen zur Unterstützung unserer Kunden zu finden....

Schriftliche und telefonische Bearbeitung von Kundenanfrage per E-Mail, Brief und Social Media in Deutsch, Englisch, Französisch und Italienisch Kundenbetreuung rund um unserer Dienstleistungen und Trading Produkte Selbständiges Bearbeiten von Kundenbeschwerden Koordination und Delegation der eingegangenen Anfragen mit Fachabteilungen (BackOffice, Legal & Compliance, IT, Marketing, etc.) Unterstützung der Fachabteilungen bei Abklärungen und Kundenaufträge Technischer Support für unsere Applikationen (Mobile, Webplattform) Mithelfen der Weiterentwicklung unserer Applikationen (Mobile, Webplattform) Qualifications Eine abgeschlossene Bankausbildung und/oder mehrere Jahre Erfahrung im Kundendienst Neben Ihrer Deutschen Muttersprache, haben Sie ausgezeichnete Kenntnisse in Englisch und/oder Französisch, Italienisch ist ein Plus Sie haben ein serviceorientiertes Denken, Freude am Kundenkontakt und ein vernetztes Denken Sie haben Affinität zur Börse, Interesse an den...

In your daily duties, you will: Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner Provide product and market information within the scope of ‘execution-only’ servicing Proactively identify opportunities to delight clients, and offer additional services that may be suitable for the client’s needs Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements Understand and adhere to industry regulations and company policies, particularly with regards to MiFID, anti-money laundering, anti-terrorist financing and privacy Treat clients fairly at all times Qualifications You have: Previous experience in achieving customer satisfaction, especially in a financial services context , preferred A strong interest for financial product and...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! The Issuer Services team is seeking an Annual Meeting Client Services Specialist to join our team supporting the Virtual Shareholder Meeting and Shareholder Meeting Registration products. In this client facing, role you will be responsible for overseeing all aspects of the issuer facing AGM product suites including the Virtual Shareholder Meeting process. Planning and executing shareholder meetings using our online platform will be the primary focus of this newly created role. Instrumental in the success of this position, an in-depth knowledge of event coordination and management, corporate proxy rules and client communication. Guiding clients through the shareholder meeting process and Broadridge capabilities is part of the day to...

Position Summary The Business Development Representative (BDR) is vital to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG's Ideal Customer Profile. The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by client type and the expertise of channel marketing...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: You will be responsible for managing clients' unprocessed and pending deposit and withdrawal requests while analyzing and preventing potential abuse or fraud cases in the payments ecosystem. Your primary goal will be to ensure a secure and controlled payment environment by identifying high-risk transactions or customers and preventing fraudulent activity and processing of lost and manual adjustments. This will enhance the overall client's experience with deposits and withdrawals. You will: Process withdrawals (pendings)....

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspectives. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What we offer Nasdaq is currently seeking...

 Business Development Representative (BDR):  The Business Development Representative (BDR) is a vital role to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG’s Ideal Customer Profile for GIACT product portfolio The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by...

Job Title Customer Support Representative Job Purpose   What does a successful Client Service Analyst do at Fiserv? As a Client Service Analyst, you will manage the day-to-day interactions with a specific client base as well as interact with internal production staff, technology, and other internal teams. You will be responsible for client relationships, issue resolution, daily reconciliation, and validation of work in support of internal production processes. What you will do: Develop positive relationships with key client personnel by fostering open communication, understanding their internal structure, and providing regular follow up as needed Provide client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services while providing exceptional support to our clients Maintain industry and product knowledge to assist in finding creative and...

 Business Development Representative (BDR):  The Business Development Representative (BDR) is a vital role to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG’s Ideal Customer Profile for GIACT product portfolio The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by...

Position Summary The Business Development Representative (BDR) is vital to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG's Ideal Customer Profile. The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by client type and the expertise of channel marketing...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer eVestment Private...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The team leader within the Premier account management function will lead a team of specialized, client-facing key account managers focused on providing an exceptional level of care to high-value Premier clients through a value-driven, relationship-based approach.  As a key member of a rapidly growing frontline function at Exness, the Premier account management team leader will not only manage their own portfolio of clients, but also lead by example, guiding their team to achieve desired outcomes throughout the Premier...

Interactive Brokers Canada seeks motivated, analytical and methodical individuals with a financial services industry background and professional demeanor to be part of an exciting Client Services team helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new technologies.   The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including: Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries Assistance with trading platform operation and features Analysis and testing of existing systems and procedures, including...

About Clear Street: Clear Street is building modern infrastructure for capital markets. Founded in 2018 by industry veterans, Clear Street is an independent, non-bank prime broker designed to solve the industry’s most neglected problem: legacy technology.  We have built a proprietary, cloud-native, clearing and custody system to replace the legacy infrastructure used across capital markets, improving speed, access, and service for our clients. Today, we offer emerging managers and institutions everything they need to trade U.S. equities and options. In the future, our single-source platform will serve multiple investor types, across multiple asset-classes, on a global scale.  By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets. The Role: You will perform daily client reporting and reconciliations Execute trade confirmations Instruct wires...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

Refinitiv Workspace provides unmatched financial data, news and content coverage in a highly customized workflow experience, helping customers work faster and smarter ​​​​​​​on their preferred device. It is the next generation desktop product for financial professionals - a go-to-source for fast, intuitive access to critical information and liquidity, with innovative tools that connect people and insights.   The Senior Project Manager – Digital Upgrades will report to the Digital Global Program Lead and will be part of the wider Refinitiv Workspace Upgrades Program team.  The Digital team’s goal is the delivery of a new and innovative self-service upgrade journey.  As such, the Senior Project Manager – Digital Upgrades will play a key role within the Refinitiv Workspace Upgrade Program.  The focus of the role will be to define and drive the successful upgrade of client batches from legacy solutions, primarily Eikon, to Refinitiv Workspace.  The Senior Project Manager will...

About Clear Street: Clear Street is building modern infrastructure for capital markets. Founded in 2018 by industry veterans, Clear Street is an independent, non-bank prime broker designed to solve the industry’s most neglected problem: legacy technology.  We have built a proprietary, cloud-native, clearing and custody system to replace the legacy infrastructure used across capital markets, improving speed, access, and service for our clients. Today, we offer emerging managers and institutions everything they need to trade U.S. equities and options. In the future, our single-source platform will serve multiple investor types, across multiple asset-classes, on a global scale.  By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets. The Role: You will perform daily client reporting and reconciliations Execute trade confirmations Instruct wires...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...