141 client service representative jobs found

Um unser Team zu verstärken, suchen wir eine/n motivierte/n und talentierte/n Customer Care Mitarbeiter/in. Der/die unser Team jeweils unterstützt. Sie arbeiten in unserem hervorragend gelegenen Customer Care Center in Zürich (neben dem Hauptbahnhof) und werden Teil unseres überschaubaren und freundlichen Teams (über 70 Mitarbeiter). Ganz gleich, ob Sie aus dem Bankgeschäft oder Kundenservice kommen, wir kümmern uns um Ihr Onboarding und Ihre Schulung , um zu gewährleisten, dass Sie unseren Kunden den besten Service bieten können. Zu Ihren täglichen Aufgaben gehören: Unterstützung von Kunden durch verschiedene Kommunikationskanäle, um ihre Zufriedenheit mit unseren digitalen Plattformen sicherzustellen; Informationen zu unseren verschiedenen Produkten und Dienstleistungen ; Zusammenarbeit mit Ihren Kollegen in den Bereichen Business Operations, IT, Vertrieb, Legal & Compliance, Marketing, Trading usw., um die besten Lösungen zur Unterstützung unserer...

Neukundenberatung per Telefon bzw. Kundenkontakt bei Kontoeröffnungen und fehlenden Dokumenten Erklären von Produkteigenschaften (Navigation Applikation, Toolbenutzung) Kundenberatung bei technischen Problemen Supportdienste in enger Zusammenarbeit mit unserem Backoffice am Hauptsitz Schriftliche und mündliche Bearbeitung von Email Anfragen Verschieden Marketing- und Outboundprojekte Diverse administrative Tätigkeiten Entgegennahme von Börsenaufträgen, Aktien, Obligationen, Funds, Warrants, Strukturierten Produkten, Optionen, Futures, Forex, Treuhandanlagen Eingabe von Börsenaufträgen Selbständiges Bearbeiten von Kundenbeschwerden Qualifikationen Eine abgeschlossene Ausbildung (Erfahrungen im Finanzsektor von Vorteil) Neben Ihrer Deutschen Muttersprache, haben Sie ausgezeichnete Kenntnisse in Englisch und/oder Französisch Sie haben serviceorientiertes Denken, Freude am Kundenkontakt und ein vernetztes Denken  Sie haben Affinität zur Börse, Interesse an den...

S&P Global Ratings Director, Infrastructure Ratings The Role The EMEA Practice has a Director opening and is looking to fill it as soon as possible. The successful candidate will be based in Milan, London, Paris or Frankfurt and the main responsibility will be to provide analytical oversight and management of Corporate entities and Project Finance transactions in Europe, Middle East and Africa. You will establish yourself as a leader with focus on excellence in analytics and client service. The role requires also to act as a process role model, setting measurable targets, setting priorities, problem solving and helping to improve and enhance rating’s process and procedures. The Impact At S&P Global Ratings, your analytical opinion truly matters and each person who works here has an essential role in our reputation of integrity, transparency, and ratings excellence. S&P Global Ratings plays a vital role in bringing transparency and comparability to the financial...

S&P Global Ratings Associate, Infrastructure Ratings The Role The EMEA Practice has an Associate opening in the Infrastructure team. The successful candidate will be based in Tel Aviv, Israel and the main responsibility will be leading the analysis on complex transactions in Israel with a strong focus on corporate and project finance. In addition, the position will participate from committees determining and monitoring credit ratings mainly in the Middle East, Europe and Africa. You will establish yourself as an analyst with focus on excellence in analytics and client service. The role requires also to act as a process role model, setting measurable targets, setting priorities, problem solving and helping to improve and enhance rating’s process and procedures.   The Impact At S&P Global Ratings, your analytical opinion truly matters and each person who works here has an essential role in our reputation of integrity, transparency, and ratings...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are opening a great opportunity for an experienced PSP Onboarding Specialist to join us at our offices in Limassol, Cyprus. You will work with the Vendor Relationship Manager supporting the interaction with all payment providers and relevant vendors, helping to build strong relationships with our vendors and leverage those relationships to drive the best possible payment experience for Exness clients worldwide. You will: Support the Vendor Relationship Manager in the communication and management of vendor...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...

Nasdaq Corporate Solutions offers an unmatched suite of advanced technology, analytics and consultative services spanning across investor relations and governance teams within organisations. As part of our growth across the EMEA region we are currently seeking a Sales Executive to join our Swedish team! This role will be focused on developing a localized business plan and implementing the defined strategies to drive new sales opportunities for our Governance Solutions.   The NGS Sales Representative is responsible for driving new opportunity in the region, closing sales, expanding our footprint, and ensuring client expectations are met. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is progressive, dynamic, and supportive; we give employees the opportunity to develop their skills and do their best work -...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The CX Transformation Senior Programme Manager will create from scratch the framework, management, and project solutions for a range of new Customer Experience initiatives being defined for Exness. These initiatives will cut across a range of interconnecting areas including; CRM (Salesforce), CCaaS / Contact Centre (Voice, CTI, WFM, QM), Speech & Data Analytics, AI / NLP / NBA, Customer Feedback, VoC, and more.  The role holder will build the framework for the individual projects within an overarching CX...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...

About Us Founded in 1996, FlexTrade Systems is the global leader in high performance, multi asset order and execution management solutions. FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in London, with offices in New York, North America, and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists, and product specialists, who work together with our clients' technologists and traders to break new ground in the field of electronic trading. We offer competitive salaries, bonuses, and a comprehensive benefits package. The Team We are actively seeking...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer As an Information Security...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Retail Account Manager (RAM) will be focusing on building up a strong client portfolio and to add value to our Company’s further growth and development in different markets and regions . Core functions include new account acquisition and growth of existing account holders through a value driven relationship-based approach. Demonstrate products and services to existing/potential customers. You will:  Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: Exness is looking to hire a Premier Key Account Specialist. The Premier Program is designed for our most active and loyal clients, offering clients access to a range of exclusive privileges and services. The Premier Key Account Specialist will be a member of a specialised client-facing department focused on providing an exceptional level of care to high-value Premier clients through a value-driven relationship-based approach.  As a key front-line function within the company's  growth strategy, the Premier Key Account...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: Exness is looking to hire a Premier Key Account Specialist. The Premier Program is designed for our most active and loyal clients, offering clients access to a range of exclusive privileges and services. The Premer Key Account Specialist will be a member of a specialized client-facing department focused on providing an exceptional level of care to high-value Premier clients through a value-driven relationship-based approach.  As a key front-line function within the company's  growth strategy, the Premier Key Account...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer As a Senior...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: To manage and deliver training to new hires based on customer handling issues for their respective region.  Providing support for new hires on systems and processes in both sales and support teams. To be a subject matter expert on regional operations and to run regular region specific seminars. Serving as a bridge between QA team and support team. You will: Manage and run onboarding training on operational requirements for all new hires (Support/Sales/Social Media), inclusive of System/Tool usage. To guide and...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Retail Account Manager (RAM) will be focusing on building up a strong client portfolio and to add value to our Company’s further growth and development in different markets and regions . Core functions include new account acquisition and growth of existing account holders through a value driven relationship-based approach. Demonstrate products and services to existing/potential customers. You will:  Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Retail Account Manager (RAM) will be focusing on building up a strong client portfolio and to add value to our Company’s further growth and development in different markets and regions . Core functions include new account acquisition and growth of existing account holders through a value driven relationship-based approach. Demonstrate products and services to existing/potential customers. You will:  Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Retail Account Manager (RAM) will be focusing on building up a strong client portfolio and to add value to our Company’s further growth and development in different markets and regions . Core functions include new account acquisition and growth of existing account holders through a value driven relationship-based approach. Demonstrate products and services to existing/potential customers. You will:  Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Retail Account Manager (RAM) will be focusing on building up a strong client portfolio and to add value to our Company’s further growth and development in different markets and regions . Core functions include new account acquisition and growth of existing account holders through a value driven relationship-based approach. Demonstrate products and services to existing/potential customers. You will:  Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Retail Account Manager (RAM) will be focusing on building up a strong client portfolio and to add value to our Company’s further growth and development in different markets and regions . Core functions include new account acquisition and growth of existing account holders through a value driven relationship-based approach. Demonstrate products and services to existing/potential customers. You will:  Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Retail Account Manager (RAM) will be focusing on building up a strong client portfolio and to add value to our Company’s further growth and development in different markets and regions . Core functions include new account acquisition and growth of existing account holders through a value driven relationship-based approach. Demonstrate products and services to existing/potential customers. You will:  Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: To manage customer handling issues for their respective region and to be a senior expert for the respective team. Key Responsibilities: Customer Service: Monitor all customer handling tasks (SalesForce, JIRA) to ensure the procedures, processes and timelines are followed and adhered to To guide team members in seeking solutions, with regards to client's issue and to handle client's request to speak with supervisor To manage document verification: to reset or approve verification when necessary To handle...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: Supervise Customer Support work during the shift in order for Executives to provide excellent Customer Support. You will: Monitor work of Customer Support floor : to ensure all clients' chats, calls, emails, etc. are attended in time; to ensure all clients requests are processed and clients are informed in time; to ensure standard processes and procedures as written in manuals are followed by staff attending clients and processing their requests; to assign and monitor tasks and cases to Customer Support; to...