495 client service associate jobs found

S&P Global Commodity Insights   The Role:  This position has the greatest influence on the achievement of customer satisfaction and is responsible for providing effective and courteous support to customers. This includes keeping a clear and active focus on enquiry resolution and ensuring that all the necessary action is taken to resolve a customer’s inquiry. To achieve this, he/she needs to have or develop and maintain a solid understanding of the financial markets, and how Platts’ data and products fit into this market. All CSAs need to gain skills to demonstrate competency across our broad range of products and supports the Platts customer to ensure that the client receives maximum value and benefit.    The Location:  Pasig City, Philippines  The Team:  Global Client Solutions, S&P Commodity Insights  The Impact:  The Client Service Associate provides the best possible frontline service experience in support of customers and prospects. Working in a...

About the job:   The future is digital and Saxo Bank is at the forefront of servicing clients in a digital yet timely, relevant and charming way. We are looking for people that can truly understand client needs to provide a first-in-Class client experience in an environment where Digital engagement is ever growing. The Client Service team consists of 75 employees spread across 5 locations servicing all client types from individual to Institutional.  The team is anchored in Global Sales and its overall purpose is to drive the global distribution and services of products towards clients of Saxo Bank across all entities throughout the world. The team works in the crossroad between the Bank and its clients. You will be assisting clients with a broad array of queries ranging from trading to funding related questions. The position is located in our Headquarters in Copenhagen where you will be working in a fast-paced, welcoming and international environment. As our...

The Associate role is a critical role supporting FTSE Russell within the Benchmarks & Indices division of the London Stock Exchange Group. The global team is the first point of contact for all FTSE Russell inquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated on a daily basis, from global benchmarks to the primary domestic indicators, from equities to sustainable investments, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. The Client Services Function Liaise with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are coordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations Provide support to non-clients (i.e. prospects), academics, media and the various internal stakeholder teams Identify...

The Associate role is a critical role supporting FTSE Russell within the Benchmarks & Indices division of the London Stock Exchange Group. The global team is the first point of contact for all FTSE Russell inquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated on a daily basis, from global benchmarks to the primary domestic indicators, from equities to sustainable investments, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. The Client Services Function Liaise with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are coordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations Provide support to non-clients (i.e. prospects), academics, media and the various internal stakeholder teams Identify...

The Associate role is a critical role supporting FTSE Russell within the Benchmarks & Indices division of the London Stock Exchange Group. The global team is the first point of contact for all FTSE Russell inquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated on a daily basis, from global benchmarks to the primary domestic indicators, from equities to sustainable investments, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. The Client Services Function Liaise with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are coordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations Provide support to non-clients (i.e. prospects), academics, media and the various internal stakeholder teams Identify...

The Associate role is a critical role supporting FTSE Russell within the Benchmarks & Indices division of the London Stock Exchange Group. The global team is the first point of contact for all FTSE Russell inquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated on a daily basis, from global benchmarks to the primary domestic indicators, from equities to sustainable investments, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. The Client Services Function Liaise with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are coordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations Provide support to non-clients (i.e. prospects), academics, media and the various internal stakeholder teams Identify...

About the job:   Global Client Service is anchored in a Global Sales organization. We service in 15 languages , provid ing 24/5.5 coverage to all client types including WLCs, IBs, FCs, and Private/Corporate clients. ​​​​​​​​​​​​​​​​​​​​​ ​​ We are located in Denmark, Belgium, the Czech Republic, China, France, India, Netherlands, Singapore and Switzerland     The Client Service t eam is a support centre assisting Clients on Account, Operations and IT related enquiries and reports ; and g ranting access to Saxo Applications like Trading Platform, Reporting tool s , Partner Client Configuration Manager and Partner Client Chat. Client Service is also responsible for digitalising the Saxo self-help journey and process improvements.     This role will be based in Singapore , work ing closely with the Client Service team based in Singapore , India and...

Job Description S&P Global Market Intelligence The   Role:  DMS Client Support Associate Grade:  07 The Location: Korea The Role:  A position as a 1st line of support for the main Feed product of S&P Global Market Intelligence Group, Xpressfeed. It involves learning about each of the data packages that we support, using accounting and Finance knowledge and SQL and technical skills in order to reply to our client’s questions. The Team:  As part of the Data Management Solutions team (DMS) you will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities. The Impact:  You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a...

The Role : Data Management Solutions Client Support Associate The Grade: (relevant for internal applicants only): G7 The Location: Denver/Centennial, Colorado The Team: You will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities. The Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Custom Product Solutions team are seeking an Associate Client Service Representative to join the team. In this role you will be responsible for learning and supporting the operational facets of our growing suite of value-added products. You will be joining a U.S based team, and the working hours for this role are 9am to 6pm Eastern Time. Overtime will also be expected during peak season which runs annually from February – May. The role: Guiding clients through each process, adhering to both firm deliverable dates and regulations while maintaining high quality and low errors. Managing our client’s expectations while driving world class service. Researching and responding in a timely manner to moderately complex or mid to large sized clients...

Role Profile The Associate's primary role is to assist clients in accessing and using Fixed Income and Multi-Asset Index data. Our clients are generally institutional investors who use this data to make investment decisions. FTSE’s Indices have a large, international client base, so Associates will have the opportunity to collaborate with many international stakeholders who are experts in their local markets. The London Stock Exchange aspires to be at the forefront of financial innovation. As new index products are created, FIMA Associates assist clients to understand and interpret them. This may involve researching and tracking financial markets and assisting developers in testing new software products and features. Job Responsibilities As part of the LSEG DataOps Specialist Support group, this position provides an excellent opportunity to gain a broad perspective on financial markets and work as part of an internationally-respected business, with a history tracing back for over...

Role Profile The Associate's primary role is to assist clients in accessing and using Fixed Income and Multi-Asset Index data. Our clients are generally institutional investors who use this data to make investment decisions. FTSE’s Indices have a large, international client base, so Associates will have the opportunity to collaborate with many international stakeholders who are experts in their local markets. The London Stock Exchange aspires to be at the forefront of financial innovation. As new index products are created, FIMA Associates assist clients to understand and interpret them. This may involve researching and tracking financial markets and assisting developers in testing new software products and features. Job Responsibilities As part of the LSEG DataOps Specialist Support group, this position provides an excellent opportunity to gain a broad perspective on financial markets and work as part of an internationally-respected business, with a history tracing back for over...

Job description:   Project Summary and Position Overview:   Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations.  A Content Analyst must research on the documents relating to the company and collect the Environmental and Social data from the sourced documents. They should also handle Queries pertaining to team and provide expert advice on specific content knowledge relating to quality concepts and techniques in order to drive improvement activities within the content collection team and quality & service groups. Their responsibility also includes to deliver on all tasks as per the strategic plans set for the ESG team. Also must have hands on experience with the database and should be able to handle database queries independently.    Essential Day-to-Day Responsibilities :   To be responsible...

Associate   Market   Analyst   Evaluated Pricing Operations   The   Associate   [Bond]   Market   Analyst   (the analyst)   in Refinitiv Evaluated Pricing Operations is responsible for fixed income and derivative evaluation support and customer service. Refinitiv provides evaluated pricing on over 2. 7   million fixed income instruments and derivatives per day which are used by asset managers, custodian banks, investment banks, and   third-party   vendors.     Day to day   responsibilities include pricing production activities and query case management. Pricing production involves the creation and maintenance of money market and credit default swap curves (CDS), client file creation, mortgage-backed benchmark pricing, and new issuance research. The analyst will also research all queries submitted by customers including coverage and quality requests.      The analyst will have prior experience in finance and...

ResponsibilitiesJudgmental · Assess and validate market color · Provide and follow through on process improvement or automaton ideas Pricing Production · Maintain money market yield curves · Update evaluated CDS levels · Update real-time mortgage-backed pricing model · Research terms and conditions on newly issued municipal bonds · Prepare custom files for client delivery · Meet the deadlines of the production schedule · Comply with our controls and procedures Customer Service · Handle pre-sales requests relating to the pricing of the sovereign, corporate, asset-backed, and Municipal fixed-income securities · Query case management of individual client price challenges and coverage requests · Customer service research projects and reports · Manage internal and external client expectations Requirements · Bachelor’s degree or in the final stage of a bachelor’s degree in finance, economics, actuarial sciences, or engineering · Excellent communication, writing, and training skills ·...

Global Head - Sales Strategy & Execution, Enterprise Solutions Position Summary   The Global Head of Sales Strategy & Execution (SS&E), Enterprise Data Solutions (EDS) is a critical senior leadership role within the Sales & Account Management (SAM) organization. The function is responsible for defining the sales go-to-market (GTM) strategy for the Enterprise business within the Data & Analytics (D&A) division.  It ensures SAM is fully equipped to execute on the business strategy and maximize sales productivity to deliver financial performance goals. Role Responsibilities Strategy and management Partner with EDS Leadership Team to define sales and retention strategy, leveraging global campaign framework and ensuring consistency of message, internally and externally Prioritize and drive sales strategy that is aligned to the key customer communities and workflows where our value proposition and product capabilities deliver new sales and...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing, and we are excited to be expanding! We are seeking a Support Analyst to join our Accounting, Revenue, and Expense Management team. In this role, you will be responsible for providing exceptional client service and ongoing application support to our clients utilizing your client service, application knowledge, and problem-solving skills. As the first point of contact for clients, you will work to build and maintain client relationships while continually working to increase client satisfaction by acting as a liaison with our different departments. We are seeking someone who is excited to grow and learn. This role prepares members of the team for the multiple career tracks within Broadridge. We are made up of high-performing teams...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Dow Jones is looking for a Delivery and Quality Manager to join our Due Diligence team responsible for the creation of high-quality reports on companies and/or individuals using a combination of publicly-available sources and proprietary databases. As Delivery and Quality Manager, you will support the end-to-end processing of Due Diligence reports including intake, assignment planning, quality assurance, and delivery.  You will work closely with the global Delivery team ensuring that client requests are correctly received and processed in a timely manner. You will also coordinate your team of Quality Analysts ensuring that our content and sources are kept up to date and that reports meet client requirements in terms of accuracy and timeliness.  You will report to the...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

ResponsibilitiesJudgmental · Assess and validate market color · Provide and follow through on process improvement or automaton ideas Pricing Production · Maintain money market yield curves · Update evaluated CDS levels · Update real-time mortgage-backed pricing model · Research terms and conditions on newly issued municipal bonds · Prepare custom files for client delivery · Meet the deadlines of the production schedule · Comply with our controls and procedures Customer Service · Handle pre-sales requests relating to the pricing of the sovereign, corporate, asset-backed, and Municipal fixed-income securities · Query case management of individual client price challenges and coverage requests · Customer service research projects and reports · Manage internal and external client expectations Requirements · Bachelor’s degree or in the final stage of a bachelor’s degree in finance, economics, actuarial sciences, or engineering · Excellent communication, writing, and training skills ·...

Global Head - Sales Strategy & Execution, Enterprise Solutions Position Summary   The Global Head of Sales Strategy & Execution (SS&E), Enterprise Data Solutions (EDS) is a critical senior leadership role within the Sales & Account Management (SAM) organization. The function is responsible for defining the sales go-to-market (GTM) strategy for the Enterprise business within the Data & Analytics (D&A) division.  It ensures SAM is fully equipped to execute on the business strategy and maximize sales productivity to deliver financial performance goals. Role Responsibilities Strategy and management Partner with EDS Leadership Team to define sales and retention strategy, leveraging global campaign framework and ensuring consistency of message, internally and externally Prioritize and drive sales strategy that is aligned to the key customer communities and workflows where our value proposition and product capabilities deliver new sales and...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing, and we are excited to be expanding! We are seeking a Support Analyst to join our Accounting, Revenue, and Expense Management team. In this role, you will be responsible for providing exceptional client service and ongoing application support to our clients utilizing your client service, application knowledge, and problem-solving skills. As the first point of contact for clients, you will work to build and maintain client relationships while continually working to increase client satisfaction by acting as a liaison with our different departments. We are seeking someone who is excited to grow and learn. This role prepares members of the team for the multiple career tracks within Broadridge. We are made up of high-performing teams that...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. In addition to understanding the duties of the Lead Security Coordinator, the Security Shift Supervisor has the responsibility as the first line supervisory contact for Associates, subordinates, vendors, and contract security officers. During the appointed shift, directly responsible for overall supervision the security staff in the execution of its duties. These duties include, but are not limited to, the monitoring and controlling of access into any Broadridge facility or sensitive/critical area within the facility, the safety of assigned Associates and guests as well as ensuring the assigned sites are secured via physical or electronic tours. One will be responsible for the general administration of the Security Console Room (central monitoring station)...