409 client service associate jobs found

S&P Global Commodity Insights The Role: This position has the greatest influence on the achievement of customer satisfaction and is responsible for providing effective and courteous support to customers. This includes keeping a clear and active focus on enquiry resolution and ensuring that all the necessary action is taken to resolve a customer’s inquiry. To achieve this, he/she needs to have or develop and maintain a solid understanding of the financial markets, and how Platts’ data and products fit into this market. All CSAs need to gain skills to demonstrate competency across our broad range of products and supports the Platts customer to ensure that the client receives maximum value and benefit.                            The Impact: The Client Service Associate provides the best possible frontline service experience in support of customers and prospects. Working in a high performance client services department, the CSA offers a professional approach in...

The Client Services Function Liaising with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are co-ordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations. Supporting the Client Service Associate’s with day to day requests and training. Identifying opportunities to develop their knowledge and expertise. Take the lead on potential client complaints/escalation and ensure to provide visibility to the management team. Clear ongoing management of outstanding requests to ensure the required level of visibility. Strive to provide the highest level of service to both internal and external stakeholders. Act as a role model for the CSA’s in location and identify ways to share best practice and process. Work closely alongside the Global Client Service and Relationship Management teams located in London, Paris, Hong Kong, Taipei, Tokyo and Fort Mill...

The Client Services Function Liaising with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are co-ordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations. Working alongside the Client Service Associate’s with day to day requests and training. Identifying opportunities to develop their knowledge and expertise. Clear ongoing management of outstanding requests to ensure the required level of visibility. Strive to provide the highest level of service to both internal and external stakeholders. Work closely alongside the Global Client Service Team located in London, Paris, Hong Kong, Taipei, Tokyo and Fort Mill to continuously strive to improve the service we provide to clients. Identify area of expertise and take responsibility for building out knowledge and networking to become a SME. Project Management & Reporting Assist with the regular...

The Client Services Function Liaising with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are co-ordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations. Supporting the Client Service Associate’s with day to day requests and training. Identifying opportunities to develop their knowledge and expertise. Take the lead on potential client complaints/escalation and ensure to provide visibility to the management team. Clear ongoing management of outstanding requests to ensure the required level of visibility. Strive to provide the highest level of service to both internal and external stakeholders. Act as a role model for the CSA’s in location and identify ways to share best practice and process. Work closely alongside the Global Client Service and Relationship Management teams located in London, Paris, Hong Kong, Taipei, Tokyo and Fort Mill to...

The Role : Data Management Solutions Client Support Associate The Grade: (relevant for internal applicants only): G7 The Location: Denver/Centennial, Colorado The Team: You will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities. The Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our...

Job Description S&P Global Market Intelligence The   Role:  DMS Client Support Associate Grade:  07 The Location: Korea The Role:  A position as a 1st line of support for the main Feed product of S&P Global Market Intelligence Group, Xpressfeed. It involves learning about each of the data packages that we support, using accounting and Finance knowledge and SQL and technical skills in order to reply to our client’s questions. The Team:  As part of the Data Management Solutions team (DMS) you will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities. The Impact:  You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a...

S&P Global Market Intelligence The Role: DMS Client Support Associate Grade: 07 (internal use only) The Location: London, UK or Paris, France The Role: A position as a 1st line of support for the main Feed product of S&P Global Market Intelligence Group, Xpressfeed. It involves learning about each of the data packages that we support, using accounting and Finance knowledge and SQL and technical skills in order to reply to our client’s questions. The Team: As part of the Data Management Solutions team (DMS) you will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities. The Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high...

S&P Global Market Intelligence Singapore Associate Development Program (July 2023) Role: Associate, Client Services The Location: Singapore The S&P Global Market Intelligence Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions. Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. T he Client Services Associate Development Program prepares you for a...

S&P Global Market Intelligence Singapore Associate Development Program (January 2023) Role: Associate, Client Services The Location: Singapore The S&P Global Market Intelligence Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions. Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. T he Client Services Associate Development Program prepares you for...

S&P Global Commodity Insights The Role: Associate Client Service Manager The Location:  Pasig City, Philippines The Team: Global Client Solutions The Impact: The Associate Client Service Manager provides the best possible frontline service experience in support of customers and prospects. Working in a high performance client services department, the Specialist acts as an escalation point for queries that cannot be solved by the first level within a certain timeframe. What’s in it for you: This position serves and supports the Platts customer to ensure that the client receives maximum value and benefit.  The position is also responsible for serving as a knowledgeable resource to other business associates and customer in the areas of industry, best practices, and product usage. He/She helps to identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to...

At London Stock Exchange Group, we are looking for a talent to join our Analytics Client Services team. As a Senior Associate based in the Tokyo office, you will be expected to deliver an excellent level of service to all Yield Book clients, dealing with service requests, queries and problems in an efficient manner and maintaining a great understanding of our products and services to meet with our clients’ needs. The Yield Book is a premier fixed income analytical system currently used by fixed income money managers, broker dealers’ sales, trading, and research professionals. A subsidiary of LSEG, The Yield Book Inc product line includes The Yield Book, the Fixed Income Indices, and the Yield Book Excel Add-In, API and Calculator. For more information please visit www.yieldbook.com. Role Responsibilities Act as a first point of contact for clients, taking ownership for the resolution of analytics queries, engaging directly with clients to gain a deeper understanding of their use...

S&P Global Market Intelligence The   Role:  Client Services Credit Associate Client Services Associates are the first point of contact for our clients. You’ll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you’re dedicated to providing exceptional client support and have a passion for finance then this could be the role for you. The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Capital Markets, the S&P Capital IQ Pro platform and Office Plug-in Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must...

* S&P Global Commodity Insights* The Role: Client Services/Customer Care Advisor Principal The Team: You will be part of the Commodity Insights Client Service team. Our team provides customer support and training in the EMEA region (Europe, Middle East, and Africa) for our international E&P databases. We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows. The Impact: The support advisor plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients. By developing an understanding of the users and their needs across multiple disciplines, the support advisor act as a customer advocate and work with product management and sales to develop processes or product enhancements to address customer needs. The role requires regular...

S&P Global 2023 Market Intelligence Client Services Associate Development Program Role: Client Services Associate Grade: 07 The Location: Beijing/Shanghai/Shenzhen The S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions. The Team: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. The Client...

S&P Global 2023 Market Intelligence Client Services Associate Development Program Role: Client Services Associate Grade: 07 The Location: Beijing/Shanghai/Shenzhen The S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions. The Team: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. The Client...

S&P Global Market Intelligence The Role: Client Services, Trading Analytics Associate The Team: S&P Global Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers synchronize trade execution quality management and meet regulatory compliance reporting needs. Our sophisticated evaluation analytics for algorithms and smart order routers also provide execution quality reporting and trading intelligence to sell-side firms. Increasingly complex trade processes continue to expand the need for performance data and actionable insights to support best execution. Evolving global regulations also continue to drive increased scrutiny and market participants requirement for trusted partners who understands trade execution best practice and its impact on their compliance reporting obligations. The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer...

At the heart of S&P Global, we are an information company. With expertise across the world’s largest industries, we leverage technology and data science, to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance and efficiency. S&P Global's Market Intelligence division empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space. On our team, you will join a group of platform experts who will work with you to accelerate your development and growth. We pride ourselves in offering great service to our clients through hard work, open communication, and subject matter expertise. We seek candidates with diverse backgrounds and...

S&P Global Market Intelligence The Role: Tokyo Client Services Associate Development Program (January 2023) – Japanese-English Bilingual The S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions.  In APAC region we have business units in Tokyo, Hong Kong, Beijing, Shanghai, Seoul, Singapore, and Sydney. Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. The Client Services Associate Development Program prepares you for a successful career in a client facing role in teams...

S&P Global Market Intelligence The Role: Tokyo Client Services Associate Development Program (July 2023) – Japanese-English Bilingual The S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions.  In APAC region we have business units in Tokyo, Hong Kong, Beijing, Shanghai, Seoul, Singapore, and Sydney. Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. The Client Services Associate Development Program prepares you for a successful career in a client facing role in teams such...

Role Profile The Associate's primary role is to assist clients in accessing and using Fixed Income and Multi-Asset Index data. Our clients are generally institutional investors who use this data to make investment decisions. FTSE’s Indices have a large, international client base, so Associates will have the opportunity to collaborate with many international stakeholders who are experts in their local markets. The London Stock Exchange aspires to be at the forefront of financial innovation. As new index products are created, FIMA Associates assist clients to understand and interpret them. This may involve researching and tracking financial markets and assisting developers in testing new software products and features. Job Responsibilities As part of the LSEG DataOps Specialist Support group, this position provides an excellent opportunity to gain a broad perspective on financial markets and work as part of an internationally-respected business, with a history tracing back for over...

Role Profile The Associate's primary role is to assist clients in accessing and using Fixed Income and Multi-Asset Index data. Our clients are generally institutional investors who use this data to make investment decisions. FTSE’s Indices have a large, international client base, so Associates will have the opportunity to collaborate with many international stakeholders who are experts in their local markets. The London Stock Exchange aspires to be at the forefront of financial innovation. As new index products are created, FIMA Associates assist clients to understand and interpret them. This may involve researching and tracking financial markets and assisting developers in testing new software products and features. Job Responsibilities As part of the LSEG DataOps Specialist Support group, this position provides an excellent opportunity to gain a broad perspective on financial markets and work as part of an internationally-respected business, with a history tracing back for over...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

The Role: Associate, Sales & Relationship Management Grade(relevant for internal applicants only) : 11 U.S. Location(s): New York, NY | Chicago, IL | Boston, MA  Canada Location(s): Toronto, ON The Team: The S&P Global Corporate Commercial Team is responsible for optimizing relationships and commercial outcomes for over 1,000 of the largest companies in the U.S & Canada. We are a close-knit team and collaborate to build solutions that help our clients overcome complex business challenges.The team is competitive, fun, energetic, and intellectually curious.   The Impact: Partnering with the largest companies in the world on their sustainability, cyber & credit risk efforts while helping them make a positive impact on their business, their stakeholders, and the environment.     What’s in it for you:  Engage with the C-Suite: You’ll be building close relationships with CEOs, CFOs and Heads of Investor Relations and Sustainability for Fortune 500...