1731 client service analyst jobs found

Job Title Client Service Analyst Job Purpose What does a successful Client Service Analyst do at Fiserv? As a Client Service Analyst, you will manage the day-to-day interactions with a specific client base as well as interact with internal production staff, technology, and other internal teams. You will be responsible for client relationships, issue resolution, daily reconciliation, and validation of work in support of internal production processes. What you will do: Develop positive relationships with key client personnel by fostering open communication, understanding their internal structure, and providing regular follow up as needed Provide client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services while providing exceptional support to our clients Maintain industry and product knowledge to assist in finding creative and alternative solutions for our...

Job Title Client Service Analyst Job Purpose What does a successful Client Service Analyst do at Fiserv? Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants. As a successful Client Service Analyst, you will be the primary liaison between Fiserv and our clients as they submit tickets regarding programs or the Fiserv system.  You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on client experience, ensuring the highest level of service and quality is constantly delivered to our customers. What you will do:   You will work closely with clients and internal partners to troubleshoot, research and resolve client impacting issues. You will t ake a “Client First” approach by providing consultative...

Job Title Client Service Analyst Job Purpose Job Posting Title:   What does a successful (Insert Title) do at Fiserv? As a Client Service Analyst, you will manage the day-to-day interactions with a specific client base as well as interact with internal production staff, technology, and other internal teams. You will be responsible for client relationships, issue resolution, daily reconciliation, and validation of work in support of internal production processes. What you will do: Develop positive relationships with key client personnel by fostering open communication, understanding their internal structure, and providing regular follow up as needed Provide client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services while providing exceptional support to our clients Maintain industry and product knowledge to assist in finding creative and alternative...

 S&P Global Market Intelligence The Role: Client Support Analyst The Team: The KY3P Client Support team is seeking a high energy, detail driven and personable Client Service Specialist to lead our clients to the finish line. The KY3P Client Services team supports ongoing client support, Outreach & Data Management. The Impact: The Client Service Analyst will play a critical role as the main point of contact for our clients during their onboarding will also provide ongoing support thereafter. The Client Service Analyst will work with client’s post sales to ensure the client achieves the best experience while obtaining the most value from the KY3P Platform. In this role, the candidate will help drive the projects to success, deliver the best-in-class service to all stakeholders, train users, and achieve platform adoption. What’s in it for you: This role offers growth opportunities. Our team will provide financial services training as well as training...

Job Title Customer Support Representative Job Purpose   What does a successful Client Service Analyst do at Fiserv? As a Client Service Analyst, you will manage the day-to-day interactions with a specific client base as well as interact with internal production staff, technology, and other internal teams. You will be responsible for client relationships, issue resolution, daily reconciliation, and validation of work in support of internal production processes. What you will do: Develop positive relationships with key client personnel by fostering open communication, understanding their internal structure, and providing regular follow up as needed Provide client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services while providing exceptional support to our clients Maintain industry and product knowledge to assist in finding creative and...

Nasdaq is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through its technology, innovation, and expertise. Nasdaq's Marketplace Technology area is committed to powering more than 115 of the world’s market infrastructure organizations and market participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, critically important technology solutions. Located in a modern office in Vilnius, we look to recruit individuals with the passion to thrive in a highly dynamic and global environment, while offering unlimited growth opportunities, competitive salary, bonuses, and comprehensive benefits packages. As a Client Service Delivery Analyst (15:00 - 24:00 GMT +2, evening shift) , you will be responsible for providing client services and support for the Nasdaq Marketplace Technology product and service offerings....

The role is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s global customer service issues in a timely fashion, mainly on Japanese customers. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: ●    Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs ●    User management and customer on-boarding ●    Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met ●    Answering queries about permissioning from colleagues and Third-Party data providers ●    Develop specialist status,...

Company overview IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.  We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and economics and country risk. Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.  Department overview: PrimeOne provides a full spectrum of hosted global application services for major...

S&P Global Market Intelligence 2023 Internship The Role: Client Services Analyst Internship (NRS) The Team : The Network & Regulatory Solutions segment delivers software, services data and networks covering regulatory reporting, compliance, and key industry platforms. We are currently looking for interns to help support two of our teams who are responsible for answering client questions and partnering with our development teams to resolve issues on our suite of products. Depending on your placement you will work with the following products: Our KY3P is an integrated suite of solutions to manage end-to-end third party and “vendor risk management” providing a robust standardized workflow, due diligence data connection and feeds standardized shared assessments and a fully managed services offering. Global Markets Group (GMG) seeks to be the nerve center for the primary market workflow and serve as a conduit for capital information by electronically...

S&P Global Market Intelligence The Role: Client Services/Customer Support Analyst The Team: We are over 14,000 analysts, data scientists and specialists armed with real-time technology and data, working together to uncover deeper sources of information. The unique insights we provide help the industries and markets that drive our economies operate more efficiently, outpace competition and secure long-term success. Our global insights impact nearly every major sector - from aerospace to automotive. We empower our customers by isolating cause and effect, risk and opportunity in new ways so they can make well-informed decisions with greater confidence. This is a force we call The New Intelligence. The Impact: The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s customer service issues in a timely fashion.Team members focus on providing a first-class service that...

This is a unique opportunity for a Market Data product expert to join the London Stock Exchange Market Data team at a time of growth and development. Innovation sits at the heart of the Group and we must continuously evolve to meet the ambitious plans for the future. Reporting to the Head of Market Data, you will lead the Market Data product strategy. Owning the development of the strategy, drive revenues, implement a strong controls framework and collaborate with other business unit heads to ensure a coherent divisional strategy. Key Responsibilities Define the Market Data product roadmap, collect feedback from clients and from LSEG colleagues and identify innovation opportunities, assess feasibility, estimate costs and revenues, get sign off from senior management and implement Liaise and interact with the Technology, Capital Markets and all other relevant LSEG teams for the development, monitoring, enhancement of new added value market data products Collaborate with...

Role Purpose   Ensures the scope , detailed requirements, and business outcomes for assigned projects/programs within CRM Technology are sufficiently captured , understood, and trans lated for business and technical delivery teams.   Collaborates with / across multiple teams and roles to ensure solutions align to defined processes and requirements.   For the Project C entre for Enablement (C4E) Delivery path, acting as the capability BA, works with the SMEs on the Capability teams to ensure that the planned delivery is understood and fit to be received into Production.   Key responsibilities   For Project C 4E Delivery path:   - Responsible for the elicitation, analysis and documentation of business needs, detailed requirements, and process maps.   - Elicits, writes formal specifications, and communicates business requirements between development and business teams to...

WE ARE LOOKING FOR A NEW COLLEAGUE: We are thrilled to announce that we are sourcing for a person who will join us as Customer Support Executive, Datascope Customer Support ! YOU AND YOUR TEAM Client Support Analysts are a key and valuable link between our product & services offerings and our customers- combining a good knowledge of capital markets and Content, with understanding of our products. Client Support Analyst will respond to incoming Client questions regarding Refinitiv products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers. Customer Support Analyst will be responsible for providing Market Data support for Refinitiv Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various...

Quantile offers market-leading optimisation services that reduce counterparty risk, notional and capital requirements to increase the efficiency and liquidity of derivatives markets, improve returns for clients, and make the financial system safer. We are part of LSEG’s Post Trade division, where we connect a network of participants and use advanced algorithms to reduce risk and release capital. Since launch, our services have eliminated trillions of dollars of gross notional through interest rate compression and billions of dollars in initial margin and capital requirements through counterparty risk optimisation. Our clients, including all the top tier global banks, regional banks, buy-side firms and other large institutional market participants, are serviced from offices in London, New York and Amsterdam – with Tokyo coming soon. Duties and Responsibilities Product Design and Delivery Contribute to design of new Products Continuous enhancements of existing Products /...

The Team   ForexClear is a division within LCH, focused on member clearing of OTC FX products, such as Non-Deliverable Forwards and FX Options. The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and reporting, including monitoring of all aspect of market risk for ForexClear. The team is a hybrid of a traditional 1st line risk role as well as operations with a high level of involvement in client queries. The team is the first point of escalation for members, clients, trade sources and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external stakeholders. The team is responsible for monitoring the integrity o f the clearing platforms as well as the risk in the service. The team also oversees the BAU schedule and trade life-cycle events such as margin runs, portfolio...

S & P Global Market Intelligence Corporate Actions (MCA) service is a best-in-class centralized source of validated corporate action announcements for nearly three million equities, fixed income, and structured finance securities across global markets. MCA services customers as a single source that streamlines operations for the collection, validation and dissemination of corporate actions.  The Corporate Actions Product Services Team across locations in India, Singapore, London, New York and Dallas is responsible for corporate actions validation research, client support and new client onboarding, vendor management, quality control, and strategic support for new new operational and product initiatives. The global team of corporate actions research analysts monitors domestic and international corporate actions announcements from the point of notice of inception and conducts a stringent cleansing process. MCA receives corporate actions information from vendor feeds, which create...

Outsourcing Delivery Analyst  Job Description Summary S&P Global has an opening for an analytical and detail-oriented individual to handle data maintenance, support, training, reporting, and business analysis activities for clients’ Structured Finance Obligations, including CLOs, CBOs, and Swaps. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Candidate should display strong financial adaptability, PC skills, and expect full accountability for all assigned projects. Responsibilities Process trade settlement in WSO Admin based on the information provided by client. Insure timely and efficient processing of all new borrowings, increases, rollovers, pay downs, commitment reductions, etc. Responsible for accurately processing daily activity, new deal closings, restructures and amendments for all asset types (Loans, Bonds, ABS, Equities, CDS) by reviewing source documentation and faxes from agent banks...

 S&P Global Market Intelligence The Role: Product Analyst (Derivatives Valuation and Risks) Intern The Team: The role is within the Product Development team in the Portfolio Valuations department of S&P MI. Portfolio Valuations provides a fully outsourced service to participants in the financial markets that require independent asset valuations. The service is designed for asset managers, fund administrators, hedge funds, mutual funds and auditors and uses a highly automated and secure end-to-end process to produce valuations for clients. It is distinguished by the class-leading accuracy and coverage of our underlying market data and an efficient operational framework that includes a full audit trail and quality control performed by a global team of analysts. The Impact: Portfolio Valuations employs established methodologies and quantitative techniques with industry standard models to provide valuations for a wide range of vanilla and exotic OTC...

Job Description Business Analyst The Business analysts (BAs) are responsible for bridging the gap between IT and the business using analytical techniques to assess processes, determine requirements and deliver data-driven system and process changes. About us CBOE Clear Europe N.V. is a systemically important financial institution, providing post-trade services to stock exchanges, multilateral trading facilities, other equities trading platforms and for OTC equities trades. Headquartered in Amsterdam, we service trading platforms and we have clearing participants with headquarters in 14 jurisdictions in Europe, North America and Asia. CBOE Clear Europe N.Vi s a relatively small, very dynamic and fast-growing organisation. The culture is international and progressive with a focus on collaboration and teamwork. CBOE Clear Europe N.V has been acquired by Cboe Global Markets in July 2020 and together we are shaping our future. Key Responsibilities Evaluate,...

Job Description Position Overview (based in Chicago or New York City - flex hybrid): The Market Data Sales Associate will be responsible for the following: Work with existing sales team to help close current pipeline deals Identify new sales opportunities and initiate/manage sales dialog with both current clients and new logo prospects Achieve sales and revenue targets for specific assigned customer base Interact with other internal departments to ensure new clients are supported effectively and receiving the right levels of service Gather, monitor, and analyze how our products compare with competition in the sector and provide feedback on new requirements to management Knowledge Required: College degree with 2-5 years work experience in the financial market’s environment would be preferable Applicable internship experience in the financial market’s environment also advantageous Strong desire to drive sales and help to grow our client’s place in the...

This is a unique opportunity for a Market Data product expert to join the London Stock Exchange Market Data team at a time of growth and development. Innovation sits at the heart of the Group and we must continuously evolve to meet the ambitious plans for the future. Reporting to the Head of Market Data, you will lead the Market Data product strategy. Owning the development of the strategy, drive revenues, implement a strong controls framework and collaborate with other business unit heads to ensure a coherent divisional strategy. Key Responsibilities Define the Market Data product roadmap, collect feedback from clients and from LSEG colleagues and identify innovation opportunities, assess feasibility, estimate costs and revenues, get sign off from senior management and implement Liaise and interact with the Technology, Capital Markets and all other relevant LSEG teams for the development, monitoring, enhancement of new added value market data products Collaborate with...

Role Purpose   Ensures the scope , detailed requirements, and business outcomes for assigned projects/programs within CRM Technology are sufficiently captured , understood, and trans lated for business and technical delivery teams.   Collaborates with / across multiple teams and roles to ensure solutions align to defined processes and requirements.   For the Project C entre for Enablement (C4E) Delivery path, acting as the capability BA, works with the SMEs on the Capability teams to ensure that the planned delivery is understood and fit to be received into Production.   Key responsibilities   For Project C 4E Delivery path:   - Responsible for the elicitation, analysis and documentation of business needs, detailed requirements, and process maps.   - Elicits, writes formal specifications, and communicates business requirements between development and business teams to...

Role Purpose   Ensures the scope , detailed requirements, and business outcomes for assigned projects/programs within CRM Technology are sufficiently captured , understood, and translated for business and technical delivery teams.   Collaborates with / across multiple teams and roles to ensure solutions align to defined processes and requirements.   For the Project C entre for Enablement (C4E) Delivery path, acting as the capability BA, works with the SMEs on the Capability teams to ensure that the planned delivery is understood and fit to be received into Production.   Key responsibilities   For Project C4E Delivery path:  - Responsible for the elicitation, analysis and documentation of business needs, detailed requirements, and process maps.  - Elicits, writes formal specifications, and communicates business requirements between development and business teams to design and implement...