Full time
London Stock Exchange Group
HAL Old Airport Rd, DIVYASREE TECHNOPOLISH, Yamlur, villa, Karnataka 560037, India
Role Purpose: Operational delivery of capabilities deployed across the CRM Technology landscape, providing service and support to our global Salesforce Service Cloud user community. Role Responsibilities & Key Accountabilities: Working with Business Leaders and SMEs to help deliver their multi-year technology strategic Engaging with the business to understand, shape and define the requirements that get delivered via the program of CRM Technology projects. Actively working on an assigned portfolio of projects. Engages with Technology Partner Organisations to ensure prioritised delivery. Supports the successful transition of new capabilities deployed by CRM Technology programmes and projects to BAU support. Provides BAU support of CRM Technology capabilities for our global user community. Works within the defined governance on platform resiliency and stability with a focus on driving down technical debt and capabilities reuse across divisions. Ensures Technology...