113 associate technical engineer customer support jobs found

What will you contribute? Reporting to the Customer Support Manager , the Associate Technical Engineer is the key interface between Finastra clients on one side and Engineering Support Group organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go in WebEx to handle issues directly on the client’s premises. Responsibilities & Deliverables: Your deliverables as an Associate Technical Engineer will include, but are not limited to,...

What will you contribute? Reporting to the Customer Support Manager , the Associate Technical Engineer is the key interface between Finastra clients on one side and Engineering Support Group organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go in WebEx to handle issues directly on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Associate Technical Engineer will include, but are not limited to, the...

The Team: The Mobility Division within S & P Global leverage technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chain—from product planning to marketing, sales, and the aftermarket.   The Tech Ops Team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture to maintain continuous access to our products The Impact: We are seeking an experienced IT professional to join the Tech Ops team within the Mobility Division. The role encompasses building and maintenance of IT environments to support existing and new product offerings for the Mobility Division. The selected candidate will work on our On-Prem/VMC environment and will also be supporting build out into AWS as we move forward on our cloud journey. What’s in it for you: This role will provide you with an opportunity to leverage your analytical abilities to enable...

The Role :   Product Engineer, Channel Solutions Grade: (relevant for internal applicants only)  09   The Location:   Islamabad, PK The Team: The Channel Solutions (Platforms) team focuses on defining, managing and supporting workflow solutions that deliver our best-of-breed data to professionals across the markets and segments we serve. This creative team of experts collaborates to drive continuous improvements in product innovation and usability. The Platforms team is responsible for the various delivery channels through which our data is delivered, API, Feed or Cloud. Various technology stacks are utilized in order to accomplish this and the team manages any and all development and growth of these channels. Collaborating with various Data Product Managers, working with Technology and assisting Commercial groups is an integral part of the team’s responsibilities.   The Impact: As a part of the Platforms...

Role summary As an Associate Customer Success Manager (CSM), you will help LSEG’s existing customers make the best use of our products and data. You will build the conditions for contract renewals, thus allowing LSEG to retain and grow its market share & revenue. The role combines relationship management, customer education, and deep functional expertise. We are hiring Associate Customer Success Managers across multiple specialisms including Sales & Trading (FX, Equity, Fixed Income), Investment Banking, Research & Portfolio Management, Wealth Management, Risk & Compliance, and Data Feeds. These candidates will participate in an immersive on-boarding program to learn the Refinitiv Customer Success role and their respective specialized product lines, before being assigned a book of business. What you’ll do Partner with clients to define what success means for them, then help them leverage LSEG products and data to achieve their targets Act as a...

Role Responsibilities: Oversees technical implementation of quality control, testing and analysis, providing guidance where issues arise. Assigns required tests to Associate Engineer, Engineer and Senior Engineer as required. Develops technical testing programmes throughout the entire technologies’ lifecycles that address areas such as functionality, compatibility, reliability and usability. Leads a wide range of quality control planning and execution activities in alignment with the organisation's standards and strategy to ensure that software meets or exceeds specified business and customer needs. Gathers testing requirements by evaluating the product requirement specifications (functional / non-functional) and raise clarifications with product owners, business analysts and customers. Reviews and approves test plans and scripts to ensure alignment with standards and technology strategy. Oversees the maintenance of all customer technology solutions, ensuring...

Who are INFINOX? INFINOX is your local broker with a global presence. Built on the foundations of integrity, ambition, inspiration, and excellence, we pride ourselves on a client first approach led by our client support team. We are a multi-licensed broker with regulation licences in four major regions, including FSCA, FCA, FSC and SCB, and offer an array of products to trade. With an award winning, globally recognized trading platform, clients receive the highest quality of trading service, market leading client services, and access to innovative tools and resources.   Responsibility: INFINOX is seeking a Technology Networks and DevOps Engineer to support the wider Technology team. The company is looking for someone who is able to multitask, has strong problem solving skills, is self-motivated and excited by the diverse range of opportunities and challenges. We are looking for an individual with the flexibility and passion required to help grow the...

Role Responsibilities & Key Accountabilities: Oversees technical implementation of quality control, testing and analysis, providing guidance where issues arise. Assigns required tests to Associate Engineer, Engineer and Senior Engineer as required. Develops technical testing programmes throughout the entire technologies’ lifecycles that address areas such as functionality, compatibility, reliability and usability. Leads a wide range of quality control planning and execution activities in alignment with the organisation's standards and strategy to ensure that software meets or exceeds specified business and customer needs. Gathers testing requirements by evaluating the product requirement specifications (functional / non-functional) and raise clarifications with product owners, business analysts and customers. Reviews and approves test plans and scripts to ensure alignment with standards and technology strategy. Oversees the maintenance of all customer...

What You'll Do Associate Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management,...

What You'll Do Associate Customer Success Managers (CSMs) connect our client´s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management, Wealth...

Role Responsibilities & Key Accountabilities: Oversees technical implementation of quality control, testing and analysis, providing guidance where issues arise. Assigns required tests to Associate Engineer, Engineer and Senior Engineer as required. Develops technical testing programmes throughout the entire technologies’ lifecycles that address areas such as functionality, compatibility, reliability and usability. Leads a wide range of quality control planning and execution activities in alignment with the organisation's standards and strategy to ensure that software meets or exceeds specified business and customer needs. Gathers testing requirements by evaluating the product requirement specifications (functional / non-functional) and raise clarifications with product owners, business analysts and customers. Reviews and approves test plans and scripts to ensure alignment with standards and technology strategy. Oversees the maintenance of all customer technology...

Who are INFINOX? INFINOX is your local broker with a global presence. Built on the foundations of integrity, ambition, inspiration, and excellence, we pride ourselves on a client first approach led by our client support team. We are a multi-licensed broker with regulation licences in four major regions, including FSCA, FCA, FSC and SCB, and offer an array of products to trade. With an award winning, globally recognized trading platform, clients receive the highest quality of trading service, market leading client services, and access to innovative tools and resources.   Responsibility: INFINOX is seeking a Technology Networks and DevOps Engineer to support the wider Technology team. The company is looking for someone who is able to multitask, has strong problem solving skills, is self-motivated and excited by the diverse range of opportunities and challenges. We are looking for an individual with the flexibility and passion required to help grow the...

Department overview: Portfolio Valuations part of the IHS Markit Financial Market division has been serving the buyside since 2005. Portfolio Valuations cover an extensive range of financial instruments, including complex and illiquid products, vanilla and exotic derivatives, private equity investments, structured notes and cash products. These valuations are distributed via a single platform alongside clearing prices and counterparty marks. Customers choose our valuation and risk analysis services for the accuracy and transparency of our results, the comprehensive coverage we provide through a single interface, and our expert and timely support across all regions. We deliver cost-effective solutions for portfolios of any size and composition and can offer reliable same-day turnaround to meet customer needs. Position summary Portfolio Valuations for a proactive, self-starting and experienced test analyst to join its operations. This role is ideal for a dynamic and pioneering...

Associate Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring an Associate Customer Success Manager with focus on our pricing and reference data feed solutions. The candidate will participate in an extensive on-boarding program to learn the Refinitiv Customer...

Position Summary: Associate Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio...

Our Centre for Enablement at LSEG helps bring the Technology revolution to our business by providing our teams with next generation tools and services to reduce costs, improve efficiency and accelerate time to market. ​​​​​ Role Purpose Responsible for delivery of bespoke analytics dashboards, data pipelines, databases and other technical implementations. The team will leverage industry leading tools and techniques to bring value from data and create key insights to differentiate the LSEG technology business. Provide support across the CCoE function to enable teams to use repeatable patterns to delivery analytics from raw data while supporting the most complex requests through high touch client management. Direct Reports 1 Senior Associate, Analytics Key relationships & committees Technology & Customer Operations Infrastructure & Cloud Cloud Security Corporate Technology Shared Technology D&A Capital Markets Post Trade/LCH CCoE and SDLC ADF Key...

Customer Success Managers (CSMs) connect our clients to LSEG/Refinitiv’s enterprise solutions. The CSM plays a vital role in ensuring that our customer’s fully leverage the value of LSEG/Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSM is responsible for successful adoption and expansion of enterprise content, platforms, and technologies within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth. Responsibilities: Clearly...

Position: Market Intelligence Associate Key Role Supports delivery of market and competitive intelligence projects and other strategic initiatives for the London Stock Exchange Group (LSEG) Plays an active role in building a strong team and improving the knowledge culture environment and culture Summary & Position Overview: Nature of Work Market and competitive intelligence (based on publicly available information) of major competitors and global activities in customer segments. The analyst is expected to curate and analyze news and information of these constituencies and incorporate them into artifacts intended for distribution to senior management in the business Carry out complex research and analysis in support of business strategy, partnership, acquisition pipeline, strategic planning, and key sales and account management priorities Closely monitor the markets to identify and evaluate emerging trends/practices/ technologies being offered by competing firms/clients in this...

Financial Modelling & Conversion Team provides support on a wide range of LSEG Excel Add-in products. This involves building/converting financial models for our investment banking, sell side research, asset management, government and corporate clients and handling bespoke requirements of these global clients. In addition, as the Specialist's skills improve, they will develop complex financial models over time. FMC Specialists will also ensure that clients obtain maximum value from the LSEG Excel based products by deploying and implementing these tools to develop custom business solutions. Essential Day-to-Day Responsibilities: Work with Investment Bankers, Portfolio Managers, Research Analysts, internal stakeholders and clients from several different financial segments to build/assist in building financial models within Excel. Build customized financial models and convert/rebuild client proprietary templates originally built in competitor products such as FactSet, Bloomberg,...

Division, Business or Function Communications and Marketing – Sustainability Role Title Senior Associate, Sustainability Career Stage / Global Grade TBC Role Purpose & Impact •This role provides critical support for the effective management and execution of LSEG’s sustainability (non-financial) reporting and disclosures••With a growing amount of legal and best-practice reporting and disclosure requirements this role is centra to ensuring LSEG maintains a sector-leading approach consistent with LSEG’s ambition to be a sustainability leader ••Support work to ensure we achieve sector-leading ESG ratings of LSEG plc - ratings which are used by shareholders and the investor community to allocate capital ••Support the collation and provision of sustainability-related content for RFPs and customer due diligence • Reports to •Director, Sustainability Direct reports n/a Location •London Technical / job functional knowledge •Ability and willingness to develop and maintain excellent...

If you are interested in applying to the role, we ask that you kindly complete the application in English and attach an English version of your resume. Thank you. At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish...

Department overview : Markit Digital, Inc. has been in business for almost 20 years. Headquartered at the base of the Rocky Mountains in Boulder, Colorado, Markit Digital has over 400 employees that are focused on the design, development and hosting of financial web sites, reports, and tools. We deliver innovative, high quality products to help our clients and their customers visualize, manipulate and understand complex financial information. Our compelling, presentation-rich services for financial professionals and individual investors have won acclaim for our clients, many of whom rank at the top of the Gomez and Forbes awards. Our products are custom designed for each client, completely private-labeled, and fully integrated into the client’s other offerings. What we do: We design, develop, and host data-rich, full-featured, high-traffic web and mobile applications for financial institutions, brokerages, and media clients. The Markit Digital Production Support Team...

Role Summary: Refinitiv delivers truly world-changing insight based on rich content sources. This is a limitless playing field where we apply the most advanced numerical analytics techniques and provide our clients with state-of-the-art products and capabilities such as the Refinitiv Evaluated Pricing Service. This is a golden opportunity for a talented software engineer who has Analytics experience or the strong desire to learn about this stimulating field. We are building upon a new and rapidly evolving Public Cloud based analytics platform and are prepared to train the successful candidate to augment their skills. Working closely with research teams, product managers and architects you will develop, build, improve and test financial data analysis models and associated practices and procedures. With other partners we innovate constantly improve our models and to provide truly differentiating insight for our customers. Major Responsibilities / Accountabilities: Engaging with...

Role Responsibilities & Key Accountabilities: - Demonstrates extensive knowledge of technologies and/or subjective matter expert knowledge of a technology, advising others on design, development and implementation. - Advances tools and applications by producing expert code reviewing others' code when required. - Supervises a team and co-ordinates work of other team members, promoting an inclusive and open culture. - Develops knowledge and expertise in software development and develops knowledge of other domains to understand linkages and dependencies. - Builds understanding of strategy and culture, and how they impact own work. - Oversees the design work and planning for user stories ensuring the achieve the desired objectives. - Contributes to the creation of solutions for Epics and the associated implementation tasks. - Adapts existing patterns to develop robust solutions. - Develops understanding of LSEG's commercial direction and how technology is a part of this. - Executes...