425 associate customer success jobs found

We are looking for an individual who can be highly collaborative and communicative with our existing client base and different internal business functions within the firm. This client facing role drives transformation and innovation across our solutions, elevating our client experience.  Role Responsibilities & Key Accountabilities: •    Supporting the Due Diligence Customer Success Managers in the growth and development of existing clients •    Channel and relay client feedback internally, and escalate issues to the Customer Success Manager as and when appropriate •    Collaborate with internal parties across all business functions, especially in driving rapid resolution on client support issues and ensure client satisfaction. •    Support the Customer Success Managers by providing first level support to clients for matters related to LSEG full suite of Compliance products •    Support the preparation of various internal and external documents  Qualifications &...

Role Responsibilities: Create and execute proactive customer engagements (e.g. University workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process 80% of time spent in front of customers (in person or virtual)...

Associate Customer Success Manager Position Summary This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Associate Customer Success Manager will provide customers with a differentiated customer experience, helping them to realise the full value of our Risk solutions. Position is open in Belgium, The Netherlands or Luxemburg with the expectation of travel to attend face to face client meetings. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management. Role...

Associate Customer Success Manager Position Summary This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Associate Customer Success Manager will provide customers with a differentiated customer experience, helping them to realise the full value of our Risk solutions. Position is open in Belgium, The Netherlands or Luxemburg with the expectation of travel to attend face to face client meetings. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement...

This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Specialist plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Assocaite Customer Success Specialist will provide customers with a differentiated customer experience, helping them to realize the full value of our Risk solutions. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement. Plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of...

This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Specialist plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Assocaite Customer Success Specialist will provide customers with a differentiated customer experience, helping them to realize the full value of our Risk solutions. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement. Plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of...

Role Responsibilities: Create and execute proactive customer engagements (e.g. University workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process 80% of time spent in front of customers (in person or virtual)...

Role summary As an Associate Customer Success Manager (CSM), you will help LSEG’s existing customers make the best use of our products and data. You will build the conditions for contract renewals, thus allowing LSEG to retain and grow its market share & revenue. The role combines relationship management, customer education, and deep functional expertise. We are hiring an Associate Customer Success Manager with specialism in Investment Solutions, Wealth Management and/or Investment Banking. The successful candidate will participate in an immersive on-boarding program to learn the Customer Success role and the respective specialized product lines, before being assigned a book of business. What you’ll do Partner with clients to define what success means for them, then help them leverage LSEG products and data to achieve their targets Act as a go-to person and provide subject matter expertise to clients in your portfolio Educate customers on how to use our...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management. Role...

Role summary As an Associate Customer Success Manager (CSM), you will help LSEG’s existing customers make the best use of our products and data. You will build the conditions for contract renewals, thus allowing LSEG to retain and grow its market share & revenue. The role combines relationship management, customer education, and deep functional expertise. We are hiring an Associate Customer Success Manager with specialism in Investment Solutions, Wealth Management and/or Investment Banking. The successful candidate will participate in an immersive on-boarding program to learn the Customer Success role and the respective specialized product lines, before being assigned a book of business. What you’ll do Partner with clients to define what success means for them, then help them leverage LSEG products and data to achieve their targets Act as a go-to person and provide subject matter expertise to clients in your portfolio Educate customers on how to use our...

The Role: Customer Success Associate/ Customer Success Manager Grade : 7/8/9 (internal) The Location: Pakistan Additional Location: India, Philippines The Team: It’s a dynamic, global team where the work changes daily. You are responsible for a successful customer journey and touch points that create long-term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data-driven processes to deliver world-class customer experience. The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market...

Role summary As an Associate Customer Success Manager (CSM), you will help LSEG’s existing customers make the best use of our products and data. You will build the conditions for contract renewals, thus allowing LSEG to retain and grow its market share & revenue. The role combines relationship management, customer education, and deep functional expertise. We are hiring Associate Customer Success Managers across multiple specialisms including Sales & Trading (FX, Equity, Fixed Income), Investment Banking, Research & Portfolio Management, Wealth Management, Risk & Compliance, and Data Feeds. These candidates will participate in an immersive on-boarding program to learn the Refinitiv Customer Success role and their respective specialized product lines, before being assigned a book of business. What you’ll do Partner with clients to define what success means for them, then help them leverage LSEG products and data to achieve their targets Act as a...

Position Summary The Customer Success Manager (CSM) will play a critical role in ensuring that our customers are able to fully utilize the value of LSEG by discovering and implementing workflow solutions while providing guidance throughout the entire customer journey. You will establish relationships with our customers who use our Risk products and services. You'll focus on driving value creation by implementing a retention strategy that ensures the adoption, integration, and expansion of our solutions into the daily workflow of our customers and end-users in the long-tail (LCC) space. You will have a chance to work with customer groups in compliance, audit, legal, and risk functions across financial services, accounting firms, regulators, insurance, energy, and other industries that are undergoing regulatory change. Role Responsibilities Collaborate with in-market CSMs and CSM Market Leads to drive Customer Success Plans Develop and execute customer success...

Position Summary The Customer Success Manager (CSM) will play a critical role in ensuring that our customers are able to fully utilize the value of LSEG by discovering and implementing workflow solutions while providing guidance throughout the entire customer journey. You will establish relationships with our customers who use our Risk products and services. You'll focus on driving value creation by implementing a retention strategy that ensures the adoption, integration, and expansion of our solutions into the daily workflow of our customers and end-users in the long-tail (LCC) space. You will have a chance to work with customer groups in compliance, audit, legal, and risk functions across financial services, accounting firms, regulators, insurance, energy, and other industries that are undergoing regulatory change. Role Responsibilities Collaborate with in-market CSMs and CSM Market Leads to drive Customer Success Plans Develop and execute customer success...

We are looking for an individual who can be highly collaborative and communicative with our existing client base and different internal business functions within the firm. This client facing role drives transformation and innovation across our solutions, elevating our client experience.  Role Responsibilities & Key Accountabilities: •    Supporting the Due Diligence Customer Success Managers in the growth and development of existing clients •    Channel and relay client feedback internally, and escalate issues to the Customer Success Manager as and when appropriate •    Collaborate with internal parties across all business functions, especially in driving rapid resolution on client support issues and ensure client satisfaction. •    Support the Customer Success Managers by providing first level support to clients for matters related to LSEG full suite of Compliance products •    Support the preparation of various internal and external documents  Qualifications &...

Role summary As an Associate Customer Success Manager (CSM), you will help LSEG’s existing customers make the best use of our products and data. You will build the conditions for contract renewals, thus allowing LSEG to retain and grow its market share & revenue. The role combines relationship management, customer education, and deep functional expertise. We are hiring Associate Customer Success Managers across multiple specialisms including Sales & Trading (FX, Equity, Fixed Income), Investment Banking, Research & Portfolio Management, Wealth Management, Risk & Compliance, and Data Feeds. These candidates will participate in an immersive on-boarding program to learn the Refinitiv Customer Success role and their respective specialized product lines, before being assigned a book of business. What you’ll do Partner with clients to define what success means for them, then help them leverage LSEG products and data to achieve their targets Act as a...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

We are looking for a highly driven and empathetic  Associate Customer Success Manager  to join our team. You will serve as a trusted advisor to customers across our Quantitative Analytics solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytics. Learn more about Customer Success at LSEG . What you'll do: Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy,...

S&P Global Market Intelligence   The Role: Customer Success Manager and Customer Migration Associate     Grade : 7/8 /9 (Internal)     The Location: Ahmedabad/Gur ugram, India   T he Team: It’s a dynamic global tea m, where the work changes daily .  You are r esponsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention , user/usage growth and supporting strategic objectives on the account level .   This team will develop and execute data driven processes to deliver world class customer experience .  Y ou r role may focus on migration, onboarding or global strategic accounts .   The Impact :  Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work...

S&P Global Market Intelligence The Role: Customer Success, Migration Associates Grade : 7/8/9 (internal) Hiring Manager: Atta Rabbani The Location: Pakistan Additional Locations: India, Philippines The Team: It’s a dynamic, global team where the work changes daily. You are responsible for a successful customer journey and touch points that create long-term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data-driven processes to deliver world-class customer experience. Your role will focus on migration (Capital IQ Pro Upgrade) but may also include onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience,...