Full time
Euronext
Porto, Portugal
Key accountabilities As an Senior application Support Engineer, you will: Be part of an internal Team associated to CA4U service (Corporate Actions Platform for Euronext CSDs); Contribute on the Production schedule for CA4U Application Support service ( 24/5 support -Business Hours onsite, outside Business Hours on call) Follow the best practices namely ITIL and ISO 20000; Triage of incident related to Corporate Action Platform (namely Megara Platform). Responsibilities are: to resolve complicated incident which have been raised from 1st Level and need extensive system and application knowledge. Maintain functionality of the software by evaluating current hardware and software components supporting Megara Platform Support the Incident Manager in coordinating the decision for eventual emergency fix once assessed that software fix is needed to resolve the incident Definition and setup of application alerts to be monitored by 1st level Technical...