Starling Bank
Cardiff, UK
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. The Quality Assurance Analyst's responsibilities include: Looking at quality with customer outcomes in mind, to understand the impact of our policies and processes on customers whilst adhering to Money Laundering regulations and framework. Identifying trends and themes in quality and customer outcomes. Identifying and celebrating best practice...