9 client-services jobs found in Berlin

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Job Responsibilities: Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products. Provide dedicated and prompt support to our institutional and VIP customers via different communication channels. Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API. Being the first line support for all account and system related issues. Serve as the representative of VIP customers to internal teams including account, finance, risk and products. Collect customer feedback...

S&P Global Commodity Insights The Role: Principal Analyst – Renewables & Nutrition The Team: The Principal Analyst will join the Renewables & Nutrition product team, responsible for researching and compiling multiclient studies within the Chemical Economics Handbook (CEH) and the Specialty Chemicals Update Program (SCUP) suite of reports, in addition to supporting single client consulting work and becoming a recognized expert in the specialty chemicals field. The Principal Analyst will develop independent market analyses and insights based on primary and secondary market research, developing their network, expertise and influence within the relevant industries. The Impact: Our researchers gather and analyze critical data from around the globe on chemical markets, processes, companies and future developments in the industries they serve. They provide insights that enable clients to make optimal short-term decisions under conditions of rapid change...

S&P Global Commodity Insights The Role: Principal Analyst – Inorganics & Minerals The Team: The Principal Analyst will join the Inorganics & Minerals product team, responsible for researching and compiling multiclient studies within the Chemical Economics Handbook (CEH) and the Specialty Chemicals Update Program (SCUP) suite of reports, in addition to supporting single client consulting work and becoming a recognized expert in the specialty chemicals field. The Principal Analyst will develop independent market analyses and insights based on primary and secondary market research, developing their network, expertise and influence within the relevant industries. The Impact: Our researchers gather and analyze critical data from around the globe on chemical markets, processes, companies and future developments in the industries they serve. They provide insights that enable clients to make optimal short-term decisions under conditions of rapid change...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? At Trust Wallet, we have built our reputation around our easy-to-use and secure decentralized crypto wallet, which allows users to have self-custody over their assets and access decentralized services without us storing or accessing any of our user’s identity or asset data, giving users the most control and privacy possible. Are you looking to be a part of one of the most used wallets in the blockchain industry and contribute to the cryptocurrency revolution that is changing the world? This is a full-time remote position. Customer Support is extremely important to us and we hope to...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Investigate transaction monitoring alerts to identify suspicious activity Manage and work AML/CTF and fraud investigations from end to end, including Suspicious Activity Reports (SARs) Proactively identify financial crime trends through data analysis Liaise with other financial institutions and law enforcement authorities Liaise with other business departments Handle escalations from the Customer Service team and provide practical advice on required actions Support the AML Manager in the optimisation and update of existing processes, systems, and procedures...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Build and maintain an efficient 24*7 L2 CS support process Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business High responsibility in continuous improvement in service quality and efficiency Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team Analyse service ticket data, and follow possible maintenance for system-level improvement Very flexible with capability to prioritize multiple tasks...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities: Handle customer enquiries that are directed to wallet operations Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience Monitor operation alerts and resolve issues related to daily wallet operation   Requirements: As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management Excellent customer service and communication skills Fluent in both English and...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations in Europe. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform. The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and...

About the job:   Based in Saxo’s CEE hub in Prague, the Relationship Manager (RM) is a position within the Saxo Global Sales (GS) department. The successful candidate will become the member of the high performance team of Relationship Managers in CEE that handles relationship management with VIP clients in the region and his or her primary focus will be Poland. What will be your Responsibilities: Maintaining and enhancing the relationship with a portfolio of the top clients of the bank providing active client centric service for VIP clients. Proactively conducting client interactions to reduce clients’ attrition, while actively focusing on initiatives of acquisitions, retention, growth, upgrades and reactivations. Development and education of clients on Saxo platforms, Asset classes, Analytical tools, Instruments etc. Marketing activities in order to develop respective markets, organizing and hosting live events, webinars for clients, leads and partners...