13 client-services jobs found in Berlin

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Work closely with team members (developers, product manager, customer support and partners) to develop, test and deliver high quality products. Create detailed, comprehensive and well-structured test plans and test cases. Prevent, collect, analyze and track product defects. Design, develop and execute automation scripts.    Hands-on manual investigation and reproduction of functional backend software issues. Root cause analysis of existing test script failures. Identification of current test script deficiencies and candidates for additional scripted coverage....

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? As a Customer Service Team Shift Leader, your will directly supervise a team of 8-12 customer service agent to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity while serving our customers in a professional and positive manner.   Responsabilities Manage the day to day operation within your assigned team including process escalating, quality checking and staffing needs. Improve the customers’ experiences by understanding and focusing...

Responsibilities: Responsible for crypto-related clients expansion, including HFTs, HNWs, professional trading teams, trading bots, brokers, exchanges, wallet, OTC company, crypto miners Responsible for increasing net deposit volume and trading volume of new and existing clients Responsible for expanding HNW- High Net Wealth users and institutional clients Responsible for maintaining clients relationship and customer service, including large asset holders, traders with big deposit volume, B-side company Requirements: Solid network and knowledge in crypto market in Europe Crypto-related working experiences is a must Well-connected with institutional funds and their clients or crypto mining industry; working experience in funds or high-net-worth market is a plus Demonstrated track record in developing and implementing strategies to achieve sales results Sense of the market, you need to know where is the hottest field, like defi, cross-chain projects...

About OKX: At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX s one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance. We invest in our people as much as we invest in the technology. We are...

We are looking for a Community Manager that holds the same core values as us. You'll be at the forefront of technology, educating and sharing your knowledge with our community users' on the OKX platform online or offline, participating and hosting community meetups and increasing the awareness of the OKX brand.  Job responsibilities: Manage and expand the local online and offline OKX communities Focus on the local market, to assist in providing written content for OKX and cross managing content and product launch in all designated OKX community groups Moderate the local OKX forums, social platforms and chat groups and interact with the community to increase positive engagement Explore new community friendly platforms to facilitate the expansion of OKX local user base and influence Assist in organizing online and offline events and meet-ups Assist with OKX Troopers recruitment and bonding user relationships Help with translations and proofread contents (English and...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? At Trust Wallet, we have built our reputation around our easy-to-use and secure decentralized crypto wallet, which allows users to have self-custody over their assets and access decentralized services without us storing or accessing any of out user’s identity or asset data, giving users the most control and privacy possible.  Are you looking to be a part of one of the most used wallets in the blockchain industry and contribute to the cryptocurrency revolution that is changing the world?  We currently have an opportunity to join our team at Trust Wallet as a Campaign Executive. In this...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Ukrainian, Russian & English, applicants need to speak all languages.   Responsibilities: Handle high volume live chat and other online tools Provide accurate, valid and...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Build and strengthen client relationships to achieve long-term partnerships by acting as a main point of contact in all matters relating to client concerns and needs Work with sales and other internal teams to provide world class customer service to clients and partners Develop a thorough understanding of our products and service offerings to better engage and problem solve for our clients and partners Meet regularly with other members of the team to discuss progress and find new ways to improve business Generate progress reports for both external and internal...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Qualifications According to the online banking details, make daily reconciliations with the system deposit and withdrawal funds; Responsible for tracking and processing the status of system deposit and withdrawal transactions; Daily docking customer service to deal with customer funding issues; Responsible for the adjustment and processing of customers' wrong currency deposits; Cooperate with the distribution and processing of market and other activities; Statistics and collation of daily system operation data; Docking work of connecting new channel and all related work...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities: Handling queries from customer service Monitoring deposits and withdrawals, resolve or escalate issues if required Performing daily reconciliations Supporting requests from other business units Review processes regularly and where possible, make suggestions for greater efficiency and control improvement Handling ad hoc requests/queries in an appropriate manner   Requirements: At least 3-5 years of related working experience Bachelor's degree or above, accounting, finance, economics and other related majors Working experience in the trading market,...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in English, applicants need to speak both languages.   Responsibilities: Handle inbound calls, live chat and other service methods Provide accurate, valid and comprehensive...

At ConsenSys we have a vision of a world where data sovereignty and financial well-being is accessible to every person and organization. We believe Ethereum and decentralized protocol technology is a more trustworthy and equitable foundation for how we create and share value across the web. On this trusted, open source foundation, we can accelerate the world’s transition to a universally accessible network of distributed participants where transparency, security and freedom are fundamental. Our product suite, composed of Truffle, Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. As the leading Ethereum software company, ConsenSys enables developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. To learn more about ConsenSys, and explore...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? You will have exposure across the business through working on high-profile projects and initiatives and quickly leading and managing your regulatory portfolio of matters. As we build out the global Futures Division regulatory architecture, this is a broad, holistic role where you will also support the smooth transition towards a “run the regulatory architecture” role and global model, giving you exposure to the international regulatory approach to Crypto Markets and Assets and their regulation. Working in the first line of defence in the Futures Division, you will also liaise closely with the...