Jan 19, 2022

IT Service Desk Lead

  • Qredo
  • Remote (Sofia, Bulgaria)
Remote Information Technology IT Support

Job Description

Qredo is a pioneering technology brand looking for a IT Service Desk Lead to join our Engineering Department to help grow and evolve our team. Qredo is a brandconscious frontier technology company with deep applied research expertise in cryptography and blockchain technology. We deliver ground-breaking technology solutions to meet the needs of capital markets looking to enter the complex world of decentralized finance. Backed by some of the biggest names in crypto. As a remote-first company, we welcome candidates from across the globe to apply.


About the role

We are looking for a senior IT Services Desk Lead who can work independently with key stakeholders in the business to manage our Android application.



Lead IT Helpdesk and Change Management teamMaintain and optimize local company networks and serversBe responsible for device and password managementOversee data backup and system security operations (e.g. user authorization, firewalls)Manage installations, upgrades and configurations of hardware and softwareAssess system performance and recommend improvementsResolve issues escalated by technicians and engineersEnsure data is handled, transferred or processed according to legal and company guidelinesProvide support and guidance to stakeholders via help deskControl costs and budgets regarding IT systemsManage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licensesDevelop IT policies and practices


Proven experience as IT Operations ManagerExperience with system installation, configuration and analysisThorough knowledge of networks and cloud computingKnowledge of data protection operations and legislation (e.g. GDPR)Leadership and organizational skillsAbility to manage multiple projectsOutstanding communication skillsProblem-solving aptitudeBSc/BA in Computer Science, IT or relevant field


  • Working from home, fully remote
  • Competitive Salary
  • Work Life Balance