Jan 31, 2023

Customer Service Representative

  • Gate.io
  • Asia
Full time Customer Support

Job Description

Our Vision 
As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation. 
We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world? 


What you will be doing

  • Provide online instant text consultation and answering for platform users to solve user operation problems.
  • Provide professional product consulting services for platform users.
  • Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.
  • Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements.
  • Provide customers with system and product updates to ensure they are kept abreast of all significant changes.
  • Other matters assigned by the supervisor.


What we are looking for

  • A bachelor's degree in social media management, marketing, customer service, or a related field.
  • At least 2 years of relevant experience in financial services, technology, and/or customer support.
  • Have experience in customer-oriented support and service, and have experience in serving VIP customers.
  • Have a positive working attitude, good communication and expression ability, and work under high pressure.
  • English is fluent and can be used as a working language.
  • Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.


Working hours

  • Morning shift: 08:30~17:30(on-site)
  • Evening shift: 15:00~00:00 (remote)
  • Night shift: 00:00~08:30 (remote)
  • 8-10 days off per month
We are 
A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world. 
Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. 

Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.