About the Job:The primary objective of the role is to provide resolution as early as possible. This will be achieved by troubleshooting, diagnosing and resolving incidents/service requests at the first point of contact and/or escalating the issues to one of our specialist teams to investigate and resolve.
Your Profile :
As a person you come across as a strong and skillful service oriented person. You are required to be a Team player, and can actively help build the team.
Further, we are looking for a candidate with the following professional competencies:
• At least 2 years of experience working in Desktop Support.
• Good communication, interpersonal and customer support skills.
• Hands-on experience on incident management tools like Service-Now, Remedy etc.
• Hands-on experience in resolving Windows 7, 8 and 10 issues.
• Fault analysis and resolution of messaging issues related to Outlook, Cisco VPN, Microsoft Authenticator, Lync 2013, Skype for Business 2016 etc.
• Supporting various applications from desktop perspective like Microsoft Office Suite.
• Knowledge of networking essentials like TCP / IP, DHCP, DNS etc.
• Knowledge of ITIL V3.
• Working on knowledge on SCCM Client Tool
We offer :
Online trading is evolving at a rapid pace. That’s why innovation and development are crucial parts of our culture. We have close to 850 IT employees across the globe who are constantly improving our award-winning trading platform. At Saxo technology and the business are integrated into the same teams, ensuring end-to-end ownership. We organize ourselves based on what we want to do for our clients rather than on subject matter expertise, to make sure we make a positive impact on our clients. We encourage new ideas and promote individual ownership of projects and tasks. In that way, every challenge and every achievement in your career belongs to you.
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact – no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
We offer an attractive remuneration and benefits like 20 paid vacation days a year, subsidised fitness schemes and free meals in the office cafeteria.
How to apply :
Click Apply to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Working at Saxo means using and developing your skills in an ambitious global organisation at the cutting edge of banking and technology. If you're ready to thrive in a fast-paced, agile and collaborative environment that values your drive, creativity and desire to learn, find out more about careers at Saxo.
We believe access to the global capital markets is not only for the privileged few. We want to enable people everywhere to fulfill their financial aspirations and make a positive impact to their lives through the power of (our) technology. If you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring a new perspective to our diverse team.
At Saxo, our conviction is that every great relationship is based on win-win. Whether with clients, partners, shareholders or employees, we only win when they win. We never compromise long-term progress for short-term success, which is why creating great teams, a strong culture and a strong work environment is important to us.
Saxonians share the same values. Our desire to win together gives the organisation energy. By being honest and independent, we build mutual trust and respect. Our healthy curiosity helps us think outside the box. We are extremely productive and ambitious, because we take pride in the client experience we deliver. For more on our story, culture and identity, please read the Saxo Bank foundation.
Saxo is made stronger by the different perspectives and experiences we have across our international and multicultural teams. We focus on making sure our employees can fulfil their career aspirations in a fair and unbiased professional environment, so that they have the power to thrive, succeed and lead.
At Saxo, we are never finished striving for improvement and are committed to increasing balance and removing unconscious biases across hiring, promotion, leadership and our overall corporate culture.
Here is an environment that is fast-paced, vibrant and dynamic, yet possessing the togetherness and warmth of people from so many different nationalities and cultures all over the globe. Every day we work as one big Saxo family, breaking through barriers and trailblazing the frontiers of FinTech development.