Dec 14, 2021

Student Assistant, Client Service

  • Saxo Bank
  • Valdemarsgade 1A, 8000 Aarhus, Denmark
Part time Customer Support

Job Description

About the Job:


We are looking for people that can truly understand client needs to provide a first-in-Class client experience in an environment where Digital engagement is ever growing.

The Client Service team consists of 250 employees spread across 10 locations, servicing all client types from individual to Institutional. The team is anchored in Global Sales and its overall purpose is to drive the global distribution and services of products towards clients of Saxo Bank across all entities throughout the world.

The team works in the crossroad between the Bank and its clients. You will be assisting clients with a broad array of queries ranging from trading to funding related questions.

The position is located in our Headquarters in Copenhagen, where you will be working in a fast-paced, welcoming and international environment with a team of 32.

As our new colleague in Client Service you will be responsible for:

- Provide clients with help and information on our wide product range across all asset classes
- Client facing specialist with extensive knowledge of our industry leading trading platforms
- Ensuring regulatory compliance through execution of global governance and understanding of risk management
- Always acting in the best interest of our Clients and Saxo, and increase client digital interaction with the Bank



Your Profile :



  • You are energetic and organized - eager to learn and deliver on more than one thing at a time
  • You are naturally curious and take pride in solving puzzles – getting to the bottom of an issue and quick to learn
  • High customer service orientation
  • Important that you are a strong and open communicator who is not afraid of being on the phone
  • You are fluent in English both verbal and written, plus an additional language
  • Interest in trading and knowledge of how financial markets work



We offer :

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
We offer an attractive remuneration and benefits like 28 paid vacation days a year, 10% company contribution on pension, company paid fitness and life assurance and an income protection scheme."




How to apply :

Click Apply to create an account and upload your resume and a short motivation. We look forward to getting to know you better!



End Date: