Dec 14, 2021

Direct Service Associate

  • Saxo Bank
  • Barbara Strozzilaan 310, 1083 HN Amsterdam, Netherlands
Full time Customer Services Customer Support

Job Description

About the Job:



We are looking for new colleagues who can put themselves in the customer's shoes to provide a first-class customer experience in an increasingly digital environment. Due to the international character of the company, you will service the French speaking customers in France and in Belgium.

The team is based at the main office in Amsterdam. You will help customers with a broad range of questions, varying from questions about investing to questions about the platform. In addition, you will take an essential part in optimizing customer experience as well as further digitizing the processes.

What we expect from you in the Direct Service Associate position:

Provide customers with assistance (or support) and information about our broad range of products
You will become a specialist with extensive knowledge of our leading trading platforms
You will be able to provide clients with content for their investors
You ensure proper regulatory compliance, including through the implementation of global governance.
You always act in the interests of our clients

This is a new position within the existing team. In this position, you will initially collaborate on a large international project. After the project, the work will transition into a broader role in which the focus will remain on providing service and further digitizing our services.



Your Profile :



As Direct Service Associate you are  without a doubt customer and service oriented. Furthermore, you meet the following requirements:

  • You are fluent in French! You also speak English
  • You are energetic and organized
  • You are eager to learn, and deliver more than one thing at a time
  • You enjoy finishing multiple tasks at a time?
  • You are naturally curious and have strong problem-solving skills
  • You have an interest in trading and some knowledge of financial markets
  • You are available full time



We offer :

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
We offer an attractive remuneration and benefits like 25 paid vacation days a year and a discretionary bonus depending on budget and individual performance and behavior.




How to apply :

Click Apply to create an account and upload your resume and a short motivation. We look forward to getting to know you better!



End Date: