About the Job:
We are looking for new colleagues who can put themselves in the customer's shoes to provide a first-class customer experience in an increasingly digital environment. Due to the international character of the company, you will service the French speaking customers in France and in Belgium.
The team is based at the main office in Amsterdam. You will help customers with a broad range of questions, varying from questions about investing to questions about the platform. In addition, you will take an essential part in optimizing customer experience as well as further digitizing the processes.
What we expect from you in the Direct Service Associate position:
Provide customers with assistance (or support) and information about our broad range of products
You will become a specialist with extensive knowledge of our leading trading platforms
You will be able to provide clients with content for their investors
You ensure proper regulatory compliance, including through the implementation of global governance.
You always act in the interests of our clients
This is a new position within the existing team. In this position, you will initially collaborate on a large international project. After the project, the work will transition into a broader role in which the focus will remain on providing service and further digitizing our services.
Your Profile :
As Direct Service Associate you are without a doubt customer and service oriented. Furthermore, you meet the following requirements:
We offer :
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
We offer an attractive remuneration and benefits like 25 paid vacation days a year and a discretionary bonus depending on budget and individual performance and behavior.
How to apply :
Click Apply to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Working at Saxo means using and developing your skills in an ambitious global organisation at the cutting edge of banking and technology. If you're ready to thrive in a fast-paced, agile and collaborative environment that values your drive, creativity and desire to learn, find out more about careers at Saxo.
We believe access to the global capital markets is not only for the privileged few. We want to enable people everywhere to fulfill their financial aspirations and make a positive impact to their lives through the power of (our) technology. If you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring a new perspective to our diverse team.
At Saxo, our conviction is that every great relationship is based on win-win. Whether with clients, partners, shareholders or employees, we only win when they win. We never compromise long-term progress for short-term success, which is why creating great teams, a strong culture and a strong work environment is important to us.
Saxonians share the same values. Our desire to win together gives the organisation energy. By being honest and independent, we build mutual trust and respect. Our healthy curiosity helps us think outside the box. We are extremely productive and ambitious, because we take pride in the client experience we deliver. For more on our story, culture and identity, please read the Saxo Bank foundation.
Saxo is made stronger by the different perspectives and experiences we have across our international and multicultural teams. We focus on making sure our employees can fulfil their career aspirations in a fair and unbiased professional environment, so that they have the power to thrive, succeed and lead.
At Saxo, we are never finished striving for improvement and are committed to increasing balance and removing unconscious biases across hiring, promotion, leadership and our overall corporate culture.
Here is an environment that is fast-paced, vibrant and dynamic, yet possessing the togetherness and warmth of people from so many different nationalities and cultures all over the globe. Every day we work as one big Saxo family, breaking through barriers and trailblazing the frontiers of FinTech development.