Nov 23, 2021

Student Assistant, Client Service (Application deadline: 12/12/2021)

  • Saxo Bank
  • Copenhagen, Denmark
Full time Customer Services Customer Support

Job Description

Saxo Bank


Application deadline: 12/12/2021

About the job

We are looking for people that can truly understand client needs to provide a first-in-Class client experience in an environment where Digital engagement is ever growing. 

The Client Service team consists of 250 employees spread across 10 locations, servicing all client types from individual to Institutional.  The team is anchored in Global Sales and its overall purpose is to drive the global distribution and services of products towards clients of Saxo Bank across all entities throughout the world. 

The team works in the crossroad between the Bank and its clients. You will be assisting clients with a broad array of queries ranging from trading to funding related questions.  

The position is located in our Headquarters in Copenhagen, where you will be working in a fast-paced, welcoming and international environment with a team of 32. 

As our new colleague in Client Service you will be responsible for: 

  • Provide clients with help and information on our wide product range across all asset classes 
  • Client facing specialist with extensive knowledge of our industry leading trading platforms 
  • Ensuring regulatory compliance through execution of global governance and understanding of risk management
  • Always acting in the best interest of our Clients and Saxo, and increase client digital interaction with the Bank 


Your profile 

  • You are energetic and organized – eager to learn and deliver on more than one thing at a time 
  • You are naturally curious and take pride in solving puzzles – getting to the bottom of an issue and quick to learn 
  • High customer service orientation
  • Important that you are a strong and open communicator who is not afraid of being on the phone
  • You are fluent in Danish, English both verbal and written, additional languages are an advantage
  • Interest in trading and knowledge of how financial markets work 


We offer  

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.  

When you work here, you become part of the Saxo family. ‘We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.  

We offer good and competitive terms of employment. 


Sales within Saxo Bank 

The global sales organisation is responsible for growing trading emissions and assets under management through acquisition of new direct and wholesale clients as well as through activation of the already existing client relationships, cross- and up-selling, development of global partnerships. 

The sales organisation is split into two main client facing groups: the software as a service business and the direct business.  

We aim to be digital first and implement world class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners, ensuring that our teams in local offices spend their time on the most value-adding task with our partners and top direct clients.  


How to apply 

Click on the apply button to apply. We look forward to getting to know you better! 


About Saxo Bank 

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.  

As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.  

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:  

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.  

At Saxo we don’t just offer a job  – we offer an opportunity to invest in your future! 

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.  

Apply Now