Student Assistant, Client Service (Application deadline: 12/12/2021)
Application deadline: 12/12/2021
About the job
We are looking for people that can truly understand client needs to provide a first-in-Class client experience in an environment where Digital engagement is ever growing.
The Client Service team consists of 250 employees spread across 10 locations, servicing all client types from individual to Institutional. The team is anchored in Global Sales and its overall purpose is to drive the global distribution and services of products towards clients of Saxo Bank across all entities throughout the world.
The team works in the crossroad between the Bank and its clients. You will be assisting clients with a broad array of queries ranging from trading to funding related questions.
The position is located in our Headquarters in Copenhagen, where you will be working in a fast-paced, welcoming and international environment with a team of 32.
As our new colleague in Client Service you will be responsible for:
Provide clients with help and information on our wide product range across all asset classes
Client facing specialist with extensive knowledge of our industry leading trading platforms
Ensuring regulatory compliance through execution of global governance and understanding of risk management
Always acting in the best interest of our Clients and Saxo, and increase client digital interaction with the Bank
You are energetic and organized – eager to learn and deliver on more than one thing at a time
You are naturally curious and take pride in solving puzzles – getting to the bottom of an issue and quick to learn
High customer service orientation
Important that you are a strong and open communicator who is not afraid of being on the phone
You are fluent in Danish, English both verbal and written, additional languages are an advantage
Interest in trading and knowledge of how financial markets work
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become part of the Saxo family. ‘We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
We offer good and competitive terms of employment.
Sales within Saxo Bank
The global sales organisation is responsible for growing trading emissions and assets under management through acquisition of new direct and wholesale clients as well as through activation of the already existing client relationships, cross- and up-selling, development of global partnerships.
The sales organisation is split into two main client facing groups: the software as a service business and the direct business.
We aim to be digital first and implement world class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners, ensuring that our teams in local offices spend their time on the most value-adding task with our partners and top direct clients.
How to apply
Click on the apply button to apply. We look forward to getting to know you better!
About Saxo Bank
We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.
As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.
Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:
Continuously strives to improve the Saxo Experience and exceed our clients’ expectations
Always invests in the future
Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets
So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.
At Saxo we don’t just offer you a job - we offer an opportunity to invest in your future.
Our ambition to disrupt the world of finance and our success as a specialist in online trading and investing is built on our employees’ talent, passion, and drive to innovate. We believe that our employees’ development goes hand in hand with the growth of our business. That’s why we strive to allow our people the opportunity to work at their best. And that’s why a career at Saxo is more than just a job.
Career paths at Saxo
Careers in IT and Technology
Online trading is evolving at a rapid pace. That’s why innovation and development are crucial parts of our culture. We have close to 850 IT employees across the globe who are constantly improving our award-winning trading platform. We encourage new ideas and promote individual ownership of projects and tasks. In that way, every challenge and every achievement in your career belongs to you.
Careers in Sales
With offices in the major financial centres worldwide we cater for the needs of private, institutional, and white label clients around the globe. We aim to be digital first and implement world class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners. A sales career at Saxo means working in an exciting, high pace environment in a constantly changing industry, where you will spend most of your time on value-adding tasks with our partners and top direct clients.
Careers in Client Experience
Saxo is on a journey of transformation, and with that come highly dynamic and exciting opportunities. The Saxo Experience Office is a very diverse team working collaboratively to deliver a top-notch client experience, and to tell the Saxo story in a compelling and engaging way. Whether you work in UX design, web development, marketing, client insights or communications; what you do contributes to the building of a world class client experience, ensuring that we are true to our vision – enabling people to fulfil their financial aspirations and make an impact.
Careers in Finance, Risk, Legal and Compliance
As a specialist in online trading and investing, we have a strong international focus with offices in major financial centres worldwide and a multinational workforce attuned to the needs of private, institutional, and white label clients based in over 180 countries around the globe. With a career at Saxo, you will be part of an internationally focused team, regularly interacting with clients and collaborating with colleagues across Europe, Asia, the Middle East, and Australia. You will be working in a regulated environment with a strong focus on compliance and risk management in a truly global organization.
Careers in Operations
As an online broker with a heritage in technology, Saxo works in an ever-changing industry. Whether you are in the Business Management, Platforms, Operations, Trading & Market Access, Big Data & AI, Quant or the Counterparty Credit Risk Management department, every employee plays a critical role in building, constantly developing and improving the full digital value chain that Saxo delivers to its clients and its partners – 24 hours a day. A Saxo career is challenging but, if you’re up to the challenge, there’s no limit to where your talent can take you.
Careers in HR
Group Human Resources is based in Copenhagen, Gurugram, Amsterdam, Singapore, Hong Kong and Shanghai, with specific allocated responsibilities covering the entire Human Resources Value Chain. We proactively partner with leadership and the business to develop and execute strategies, plans and business priorities by providing high quality support, and facilitating, challenging and advising on leadership, people and organizational matters. We are digitizing all possible processes, reducing the time spent on administration and increasing the positive impact we make on the organisation. If you are up for the challenge to work in a truly international, high pace HR environment, where your ideas are taken seriously; Saxo might be the place for you.
If you are a student looking to expand your horizons, Saxo is the place for you. With over 2,500 employees, spanning 70 nationalities and speaking 45 different languages, the Saxo Group is a microcosm of cultures, backgrounds and experiences. The result is a distinctly international workplace that includes everyone in a shared vision to change the way people trade and invest.