Nov 20, 2021

Student Assistant, Platform Configuration (Application deadline: 19/12/2021)

  • Saxo Bank
  • Copenhagen, Denmark
Full time Customer Support Trading Systems

Job Description

Region: Region Hovedstaden

Job type: Permanent

Working hours: Part-time

Working days: Day

Application deadline: 19/12/2021

Location: Copenhagen


The Platform Configuration team consists of 6 employees based in Copenhagen and Singapore. We are responsible for the configuration, customization, and ongoing maintenance of our trading platforms for our Institutional Clients. You will be involved in all aspects of the Saxo Bank Offer in this segment. You will assist team members to deliver the branded solution to our clients. This could include preparing partner graphics for use in our platform, coding and building login pages, managing the SSL certificate process, setting up FTP files locations or delivering customized disclaimer solutions. There are also opportunities to become involved in the more technical integration aspects of the role working with our suite of APIs. We also continue to engage with our partners after the onboarding phase and you will be involved in our support work.

We are a multicultural group of people who can take ownership and drive delivery of these services. We understand the importance of our client needs and look to support our colleagues in front office and ensure the experience for new Institutional clients is representative of Saxo Banks values.

Among others you will be responsible for:

  • Providing our partners and institutional clients with help and information during and after onboarding phase
  • Working with the team on various task both small and large, this could include taking direct contact via email, phone or conference call
  • Administrative tasks such as scheduling conference calls and WebEx sessions and potentially delivery of training sessions to clients

Your profile

We are looking for a candidate with the following qualifications.

Technical Skills:

  • Technical knowledge of HTML and CSS, JavaScript is an advantage
  • Content Management Systems knowledge useful

Personal Skills / Attributes:

  • Ability to communicate on all levels, both verbally and in writing, understanding cultural nuances that may be present
  • Enthusiastic and driven individual you can demonstrate ownership and understand service culture for both internal and external clients
  • Must demonstrate attention to detail to deliver quality work
  • You are fluent in English both verbal and written, additional languages are an advantage
  • Interest in trading and knowledge of how financial markets work 

We offer

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo it is not about entitlement, it is about impact, no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become part of the Saxo family. We invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and team efforts. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

We offer good and competitive terms of employment.

Saxo Experience Office (SXO) within Saxo Bank

The Saxo Experience Office department has the overall responsibility for the client journey and all client facing touchpoints across channels and platforms.

We ensure, in close collaboration with the rest of Saxo Bank, that our technology, scale and talented employees translate into great client experiences and profitable business. SXO is responsible for ensuring that we have living and breathing client engagement.  

Part of SXO’s core focus is also on being sharp on client needs before we build new features or launch new projects across the Bank - by building prototypes, testing, understanding money making logic behind the offering and the go-to-market strategy before we build a new solution.

How to apply

Click on the apply button above to apply. We look forward to getting to know you better!

About Saxo Bank

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centers around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

At Saxo we don’t just offer a job  – we offer an opportunity to invest in your future!

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.

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