Sep 29, 2021

NOC Technician M/F (New York)

  • SmartTrade
  • New York, NY, USA
Full time Network Engineer NOC Technician

Job Description

Job title

NOC Technician M/F

Contract type

Permanent

Job description

 

We are looking for NOC Technician to join its highly skilled team in New York.

 

Position summary:


Monitor and Troubleshoot
It is up to NOC technicians to monitor hardware to ensure the proper operation of routers, switches, firewalls, and remote technologies. They field incoming calls, help clients troubleshoot networking issues, diagnose network and server problems, and provide resolutions. They also answer client questions regarding network features and services.


Provide Preventative Maintenance
NOC technicians oversee the preventative maintenance of all datacenter equipment for various industries. They repair and replace switches and routers, configure new servers, run tests, and perform upgrades to hardware and software to make sure networks run with no interruption due to failures or outages.

 

Schedule Field Technicians
Sometimes it is necessary to address issues on-site; in these cases, NOC technicians relay details about issues to field technicians and schedule them to go to the datacenter to work on equipment. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs.

 

Document Calls and Service Results
NOC technicians document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call. NOC technicians provide service incident reporting to customers and vendors. NOC technicians are available on flexible work schedules, possible participation in ‘on-call’ technical
support. NOC technicians are curious and organised, they know how to handle stress and give instructions. They have a real sense of customer service and good communication skills.

 

 

Profile

 

Position Requirements:


NOC technicians possess some or all of the following technical skills:


- Linux (CentOS, Ubuntu …)
- Knowledge of network architecture/services ( Junos, VyOS, DNOS)
- SQL (Mysql, MariaDB …)
- Proficiency with the Internet
- Troubleshooting/Investigation (methodology)

 

Benefits:


- Type of contract: permanent


- Available: immediately


- Compensation: competitive salary dependent on experience and annual bonus dependent on performance.

- Benefits: company’s private health insurance plan (healthcare, dental & optical coverage), Health Reimbursement Account, 401(k) plan, 20 days of paid annual leave per calendar year

Location: Downtown, NYC / possibility of remote work

 

Position location

Job location

America/Carribean, USA, New York

Location

 

New York

 

Candidate criteria

Minimum level of education required

3- Bachelor


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