We are looking for NOC Technician to join its highly skilled team in New York.
Monitor and Troubleshoot It is up to NOC technicians to monitor hardware to ensure the proper operation of routers, switches, firewalls, and remote technologies. They field incoming calls, help clients troubleshoot networking issues, diagnose network and server problems, and provide resolutions. They also answer client questions regarding network features and services.
Provide Preventative Maintenance NOC technicians oversee the preventative maintenance of all datacenter equipment for various industries. They repair and replace switches and routers, configure new servers, run tests, and perform upgrades to hardware and software to make sure networks run with no interruption due to failures or outages.
Schedule Field Technicians Sometimes it is necessary to address issues on-site; in these cases, NOC technicians relay details about issues to field technicians and schedule them to go to the datacenter to work on equipment. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs.
Document Calls and Service Results NOC technicians document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call. NOC technicians provide service incident reporting to customers and vendors. NOC technicians are available on flexible work schedules, possible participation in ‘on-call’ technical support. NOC technicians are curious and organised, they know how to handle stress and give instructions. They have a real sense of customer service and good communication skills.
NOC technicians possess some or all of the following technical skills:
- Linux (CentOS, Ubuntu …) - Knowledge of network architecture/services ( Junos, VyOS, DNOS) - SQL (Mysql, MariaDB …) - Proficiency with the Internet - Troubleshooting/Investigation (methodology)
- Type of contract: permanent
- Available: immediately
- Compensation: competitive salary dependent on experience and annual bonus dependent on performance.
- Benefits: company’s private health insurance plan (healthcare, dental & optical coverage), Health Reimbursement Account, 401(k) plan, 20 days of paid annual leave per calendar year
Location: Downtown, NYC / possibility of remote work
smartTrade Technologies is an award-winning pioneering company specialised in multi-asset electronic trading solutions, with 7 subsidiaries around the world London, Geneva, Milan, New York, Tokyo, Singapore and Aix-en-Provence, its headquarters and core of the research and development centre.
Our missions are focused on innovation, boosting technological changes, anticipating future challenges and putting R&D at the heart of our business.
smartTrade provides agile end-to-end trading solutions supporting Foreign Exchange, Fixed Income, Equities, Derivatives, Cryptocurrencies and Money Markets. Our solutions offer connectivity to over 130 liquidity providers, aggregation, smart order routing, order management, pricing, distribution, risk management and fully customizable HTML5 user interface.
smartTrade works with a variety of clients ranging from banks, brokers and asset managers to corporate firms. LiquidityFX for Foreign Exchange and smartFI for Fixed Income are provided as a fully managed and hosted service, colocated in all the main marketplaces globally.
smartAnalytics, our multi-asset Big Data analysis solution, allows the creation of historical or real-time dashboards and reports to interact more effectively with markets and end customers.
People and culture make smartTrade a great place to work. Each person is unique and has the opportunity to build their own career path. Being a part of the smartTrade team is to join an international environment shaped by collaboration, innovation and excellence. As we grow, we need to attract and develop key talent.
smartTrade Technologies is a software company specializing in the trading and finance sector. Its clients consist of investment banks, stock exchanges, brokers and pension funds. smartTrade allows real-time IT management of financial flows between these different players.
Joining smartTrade means joining an innovative and international company with offices around the globe including Aix-en-Provence, London, Geneva, Milan, New York, Singapore and Tokyo.
Skills development and your career are the main priority at smartTrade, providing a wide range of opportunities for learning, development and mobility.
Sport, its values as team spirit, performance and dynamism are an integral part of the culture of the company. smartTrade is also very committed and continuously supports various charitable and environmental actions.