As part of the Client Services Team, you will be primarily responsible for the front line technical support of our product solutions and software application. In addition to managing product support tickets, phone calls, and emails, you will also assist clients with product how-to questions and technical issues.
You will come to strengthen a dynamic and highly technical team, in your role you will:
Identify, analyze, evaluate, qualify and resolve technical issues.
Maintain a high level of customer satisfaction.
Manage support tickets, calls and emails.
Follow-up issues, and define the appropriate action plans.
Communicate client input to internal product development.
Work with cross-functional teams to ensure client objectives are met.
Identify potential system and client relationship enhancements.
Fluent in English. Japanese is a plus
Communication skills and positive mind in order to efficiently communicate with clients.
General knowledge in Linux system.
General knowledge in databases is a plus
Experience with the FIX protocol is a plus.
Experience in electronic trading related projects is ideal.
smartTrade Technologies is an award-winning pioneering company specialised in multi-asset electronic trading solutions, with 7 subsidiaries around the world London, Geneva, Milan, New York, Tokyo, Singapore and Aix-en-Provence, its headquarters and core of the research and development centre.
Our missions are focused on innovation, boosting technological changes, anticipating future challenges and putting R&D at the heart of our business.
smartTrade provides agile end-to-end trading solutions supporting Foreign Exchange, Fixed Income, Equities, Derivatives, Cryptocurrencies and Money Markets. Our solutions offer connectivity to over 130 liquidity providers, aggregation, smart order routing, order management, pricing, distribution, risk management and fully customizable HTML5 user interface.
smartTrade works with a variety of clients ranging from banks, brokers and asset managers to corporate firms. LiquidityFX for Foreign Exchange and smartFI for Fixed Income are provided as a fully managed and hosted service, colocated in all the main marketplaces globally.
smartAnalytics, our multi-asset Big Data analysis solution, allows the creation of historical or real-time dashboards and reports to interact more effectively with markets and end customers.
People and culture make smartTrade a great place to work. Each person is unique and has the opportunity to build their own career path. Being a part of the smartTrade team is to join an international environment shaped by collaboration, innovation and excellence. As we grow, we need to attract and develop key talent.
smartTrade Technologies is a software company specializing in the trading and finance sector. Its clients consist of investment banks, stock exchanges, brokers and pension funds. smartTrade allows real-time IT management of financial flows between these different players.
Joining smartTrade means joining an innovative and international company with offices around the globe including Aix-en-Provence, London, Geneva, Milan, New York, Singapore and Tokyo.
Skills development and your career are the main priority at smartTrade, providing a wide range of opportunities for learning, development and mobility.
Sport, its values as team spirit, performance and dynamism are an integral part of the culture of the company. smartTrade is also very committed and continuously supports various charitable and environmental actions.