Oct 08, 2021

NOC Technician M/F (Tokyo)

  • SmartTrade
  • Tokyo, Japan
Full time Network Engineer NOC Technician

Job Description

Job title

NOC Technician M/F

Contract type

Permanent

Job description

 

We are looking for NOC Technician to join its highly skilled team in Tokyo.


Position summary:


Monitor and Troubleshoot
It is up to NOC technicians to monitor hardware to ensure the proper operation of routers, switches, firewalls, and remote technologies. They field incoming calls, help clients troubleshoot networking issues, diagnose network and server problems, and provide resolutions. They also answer client questions regarding network features and services.


Provide Preventative Maintenance
NOC technicians oversee the preventative maintenance of all datacenter equipment for various industries. They repair and replace switches and routers, configure new servers, run tests, and perform upgrades to hardware and software to make sure networks run with no interruption due to failures or outages.

Schedule Field Technicians
Sometimes it is necessary to address issues on-site; in these cases, NOC technicians relay details about issues to field technicians and schedule them to go to the datacenter to work on equipment. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs.

Document Calls and Service Results
NOC technicians document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call. NOC technicians provide service incident reporting to customers and vendors. NOC technicians are available on flexible work schedules, possible participation in ‘on-call’ technical support. NOC technicians are curious and organized, they know how to handle stress and give instructions. They have a real sense of customer service and good communication skills.

 

Profile

 

Position Requirements:


NOC technicians possess some or all of the following technical skills:
- Linux (CentOS, Ubuntu …)
- Knowledge of network architecture/services ( Junos, VyOS, DNOS)
- SQL (Mysql, MariaDB …)
- Proficiency with the Internet
- Troubleshooting/Investigation (methodology)
- Fluent written and spoken English


Benefits:

- Type of contract: permanent

- Available: immediately

- Compensation: competitive salary dependent on experience and annual bonus dependent on performance.

- Benefits: health insurance, prescription eyeglasses, life insurance, funds for commuting costs, pension and 20 days of paid annual leave per calendar year. 

 

*Remote Working Policy may apply.

 

Position location

Job location

Asia, Japan

Location

Tokyo

 

Candidate criteria

Minimum level of education required

3- Bachelor

smartTrade Technologies is a software company specializing in the trading and finance sector. Its clients consist of investment banks, stock exchanges, brokers and pension funds. smartTrade allows real-time IT management of financial flows between these different players.


Joining smartTrade means joining an innovative and international company with offices around the globe including Aix-en-Provence, London, Geneva, Milan, New York, Singapore and Tokyo.

Skills development and your career are the main priority at smartTrade, providing a wide range of opportunities for learning, development and mobility.

Sport, its values as team spirit, performance and dynamism are an integral part of the culture of the company. smartTrade is also very committed and continuously supports various charitable and environmental actions.

  

Reference

2021-76  

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