Employment type - Relocation required
Role and Goal
Support executive is responsible for all channels of communications with existing clients in his/her region. Resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:
answering clients about all technical support questions;
provide the highest level of support service to clients.
To ensure operating systems are functioning properly and report to Support Supervisor if it fails;
To process client's request via phone call, live chat, and email;
To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
To update clients on their request status accordingly;
To constantly verify documents submitted by clients within specific regions on an hourly basis;
To attend all seminars scheduled by the company for the employee;
To achieve quarterly KPI targets set by CS Manager;
To perform other ad hoc tasks assigned by the manager.
Company legal documents in detail (Client Agreement etc);
Company internal regulations and procedures;
Company PR policy.
Diploma or equivalent
Excellent command of the Zulu language, with advanced writing proficiency;
Excellent and native communication soft skills in Zulu/ English or other relevant languages.
Good communication skills in English;
Preferably with 1 - 2 years experience in a customer service environment
Willing to relocate
Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to the high volume of applicants, we are able to contact only shortlisted candidates at this point in time.
The Exness Group provides services for trading the financial markets.
The Exness Group was founded by a group of like-minded professionals in the area of finance and information technology in 2008.
In the past few years the Exness Group has developed at an impressive rate, and is recognized today as an industry leader. By December 2020, our clients' monthly trading volume reached 673.6 billion USD and our active traders around the world surpassed 145,400. Currently the Exness Group offers a wide range of financial instruments.
Continuous development, guided primarily by the systematic improvement of trading conditions, is the key to the Exness Group's long-term success. We run an extremely customer-centric business, therefore, improving the quality of our services is our top priority.
Our customers enjoy a high level of customer service through our personal and truly international approach. We offer client support in 15 languages, including 24/7 support in English, Chinese, and Thai. We provide traders with: constant improvement, new opportunities to explore the financial markets, and the opportunity to work with a recognized leader in the financial industry.