Sep 08, 2021

Customer Service Executive (Zulu Speaker)

  • Exness
  • South Africa
Full time Customer Services Customer Support QA-Quality Control

Job Description

Employment type - Relocation required

 

Role and Goal

Support executive is responsible for all channels of communications with existing clients in his/her region. Resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

  • answering clients about all technical support questions;
  • processing requests;
  • provide the highest level of support service to clients.

 

Job Responsibilities

  • To ensure operating systems are functioning properly and report to Support Supervisor if it fails;
  • To process client's request via phone call, live chat, and email;
  • To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
  • To update clients on their request status accordingly;
  • To constantly verify documents submitted by clients within specific regions on an hourly basis;
  • To attend all seminars scheduled by the company for the employee;
  • To achieve quarterly KPI targets set by CS Manager;
  • To perform other ad hoc tasks assigned by the manager.

 

Required Knowledge

  • Company product;
  • Company legal documents in detail (Client Agreement etc);
  • Company internal regulations and procedures;
  • Company PR policy.

 

Other requirements

  • Diploma or equivalent
  • Excellent command of the Zulu language, with advanced writing proficiency;
  • Excellent and native communication soft skills in Zulu/ English or other relevant languages.
  • Good communication skills in English;
  • Preferably with 1 - 2 years experience in a customer service environment
  • Willing to relocate 

 

Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to the high volume of applicants, we are able to contact only shortlisted candidates at this point in time. 


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