We are looking for a Team Leader, a technical leader and a mentor of the team, whose primary goal is to maintain growth, professional expertise, and high team productivity efficiency. As working in an agile environment, Team Leader is responsible for the team's performance and the result's quality of the team, for the efficiency of the process, consistency, and predictability of the delivery. As a technical support leader, Team Leader is responsible for the quality and timeliness of the service provided and the compliance of the result with business needs.
What you will do:
As a Technical Leader:
Assessment and implementation of technologies and tools within the team; is the final decision-maker in choice of team’s technologies and instruments, run an expert assessment of the selected instruments;
Together with the team analyze and eliminate product incidents and implement changes to predict and prevent future incidents. Take responsibility for the product incidents;
Participate in the process of quarterly planning, set goals for the team, analyze interconnections to achieve goals;
Take part in the process of assessing the accomplishment of team goals;
Participate in reporting: allocation of resources for projects, a report on the work performed by the team for the past week/quarter, and others, if necessary;
Together with the team, determine technical solutions for business tasks (the way for product business requirement to be technically implemented);
Interact with other team leaders of the Technology Function teams to identify the interconnections between products and build an appropriate compatible architecture;
Together with the team, develop and implement procedures and standards for technical support of business applications;
Ensure that the level of technical support is consistent with the parameters agreed with a business consumer;
Dedicate part of the time to solve problems that correspond to professional skills independently.
As a Line Manager:
Lead the team to deliver the service (implementation, support of business applications) within a specific time frame according to the policies and procedures of the Technology Function, including participation in hiring, performance review, and team members feedback (/together with the Manager and HRBP);
Take over developing and mentoring new team members and actively support the ongoing development of current team members (/ in conjunction with the Manager, L&D and HRBP);
Participate in setting team goals, as well as goals for specific team members;
Motivate and inspire the team to achieve high results;
Know the strengths and help to improve the weaknesses of all team members for further development and achieving better performance.
What you need to succeed:
Demonstrate technical leadership and motivate the team;
Ability to influence positively other team members and communicate openly 1-2-1 and in groups (with the help of the Manager and HRBP)
Ability to motivate other team members to achieve goals and support colleagues to improve their performance (with the help of the Manager and HRBP);
Ability to effectively manage time and resources;
Ability to cascade strategic goals and decompose them into daily team tasks;
A good level of written and oral communication skills, the ability to present complex technical solutions clearly to different audiences;
Demonstrate a proactive approach and ownership, result-oriented and responsible;
Ability to work well under pressure, flexibility in decision making, positive attitude to frequent changes;
Ability to work with other team members;
Desire to develop as a manager while remaining an expert in your professional field.
Deep understanding of the SF platform to be able to provide work estimations
Understand corporate needs and be able to respond in time
Experienced in all areas of Service and Marketing Cloud, as well as integrations and development
Full Salesforce lifecycle implementation experience
Experience working with CTI, Live Chat, Einstein Bot, Platform Events, Skill-Based Routing, External Object, Marketing Cloud is a plus
Experience with web services (REST & SOAP, JSON & XML, etc.)
Experience with Jitterbit, Flosum is a plus
Medical insurance for employees.
Coworking expenses compensation.
“Get to know your Team” trip to Cyprus.
Sports activities compensation.
Extensive learning opportunities.
Flexible public holidays.
100% pay of Annual leave.
*If you would like to learn about relocation opportunities to Cyprus, please contact the dedicated TA Specialist
Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to the high volume of applicants, we are able to contact only shortlisted candidates at this point in time.
The Exness Group provides services for trading the financial markets.
The Exness Group was founded by a group of like-minded professionals in the area of finance and information technology in 2008.
In the past few years the Exness Group has developed at an impressive rate, and is recognized today as an industry leader. By December 2020, our clients' monthly trading volume reached 673.6 billion USD and our active traders around the world surpassed 145,400. Currently the Exness Group offers a wide range of financial instruments.
Continuous development, guided primarily by the systematic improvement of trading conditions, is the key to the Exness Group's long-term success. We run an extremely customer-centric business, therefore, improving the quality of our services is our top priority.
Our customers enjoy a high level of customer service through our personal and truly international approach. We offer client support in 15 languages, including 24/7 support in English, Chinese, and Thai. We provide traders with: constant improvement, new opportunities to explore the financial markets, and the opportunity to work with a recognized leader in the financial industry.