Our company is building FinTech products (both B2B and B2C) for 100K+ active customers, constantly trying to improve. We're moving fast, data-driven, always learning new things about our customers and finding new ways to make their experience with our products the most satisfying.
We're looking for an experienced Support Engineer (Salesforce) with a background in technical support to provide service delivery of the highest quality for our CRM users.
Managing Salesforce roles, profiles, sharing rules, permission sets, queues, service resources and public groups.
Maintaining Service Cloud, as well as building custom reports and dashboards.
Performing database maintenance tasks, including diagnostic tests and duplicate record cleansing.
Documenting processes and performing QA testing.
Develop training materials and provide training and support to Salesforce end users.
Point of contact for operational requests and inquiries.
Help to drive the adoption of the platform.
Stay updated on the platform’s new tools, capabilities, and updates
Minimum 2+ years of experience in administration of Salesforce’s Service Cloud
Bachelor’s degree in Computer Science or equivalent professional experience
*If you would like to learn about relocation opportunities to Cyprus, please contact the dedicated TA Specialist
Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to high volume of applicants, we are able to contact only shortlisted candidates at this point of time.
The Exness Group provides services for trading the financial markets.
The Exness Group was founded by a group of like-minded professionals in the area of finance and information technology in 2008.
In the past few years the Exness Group has developed at an impressive rate, and is recognized today as an industry leader. By December 2020, our clients' monthly trading volume reached 673.6 billion USD and our active traders around the world surpassed 145,400. Currently the Exness Group offers a wide range of financial instruments.
Continuous development, guided primarily by the systematic improvement of trading conditions, is the key to the Exness Group's long-term success. We run an extremely customer-centric business, therefore, improving the quality of our services is our top priority.
Our customers enjoy a high level of customer service through our personal and truly international approach. We offer client support in 15 languages, including 24/7 support in English, Chinese, and Thai. We provide traders with: constant improvement, new opportunities to explore the financial markets, and the opportunity to work with a recognized leader in the financial industry.