Sep 05, 2021

Support Engineer (Salesforce) (MY/CY/Remote)

  • Exness
  • Remote (Limassol, Cyprus)
Full time Information Technology Software Engineering Technical Support Training

Job Description

Our company is building FinTech products (both B2B and B2C) for 100K+ active customers, constantly trying to improve. We're moving fast, data-driven, always learning new things about our customers and finding new ways to make their experience with our products the most satisfying.

We're looking for an experienced Support Engineer (Salesforce) with a background in technical support to provide service delivery of the highest quality for our CRM users.

Responsibilities:

  • Managing Salesforce roles, profiles, sharing rules, permission sets, queues, service resources and public groups.
  • Maintaining Service Cloud, as well as building custom reports and dashboards.
  • Performing database maintenance tasks, including diagnostic tests and duplicate record cleansing.
  • Documenting processes and performing QA testing.
  • Develop training materials and provide training and support to Salesforce end users.
  • Point of contact for operational requests and inquiries.
  • Help to drive the adoption of the platform.
  • Stay updated on the platform’s new tools, capabilities, and updates

Requirements:

  • Minimum 2+ years of experience in administration of Salesforce’s Service Cloud
  • Bachelor’s degree in Computer Science or equivalent professional experience
  • Hands on experience with Data Loader, Workbench
  • Experience with Marketing Cloud is a plus
  • Good communication skills and analytical skills.
  • Certification : 
    • Required: Salesforce Certified Administrator
    • Bonus: Salesforce Certified Advanced Administrator

We offer:

  • Medical insurance for employees.
  • Coworking expenses compensation.
  • “Get to know your Team” trip to Cyprus. 
  • Sports activities compensation.
  • Extensive learning opportunities.
  • Flexible public holidays.
  • 100% pay of Annual leave.
  • Professional Development.

*If you would like to learn about relocation opportunities to Cyprus, please contact the dedicated TA Specialist

Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to high volume of applicants, we are able to contact only shortlisted candidates at this point of time. 


Apply Now