Business Applications Support Engineer (CY) (HRCY-4239)
Excness is building FinTech products (both B2B and B2C) for a 100K+ active customers, constantly trying to improve. We're moving fast, data-driven, always learning new things about our customers and finding new ways to make their experience with our products the most satisfying.
We're looking for an experienced Applications Support Engineer with background in software development and technical support to help capture and automate business processes from different departments, as well as provide high level quality support for users of our business applications.
What you will do:
Provide software application support under the supervision of a Team Lead.
Perform analyses on business applications functionality and suggest improvements.
Ensure effective front-end and back-end functionality of applications (if applicable).
Consult with the internal users to improve application performance.
Establish the root causes of application errors, and escalate serious concerns to the Team Lead.
Keep a record of configuration changes and schedule application updates.
Document processes and monitore application performance metrics.
Provide front-end support to clients and colleagues in other departments.
What you need to succeed:
3-5 years of experience with Business Applications as an administrator/developer.
Experience with integrations of various integrations in terms of automation of business processes and data flows.
Understanding and practical application of SDLC, ITIL, Agile frameworks.
We would highly appreciate if you have:
Ability to effectively manage time and resources;
A good level of written and oral communication skills;
Demonstrate a proactive approach and ownership, result-oriented and responsible;
Ability to work well under pressure, flexibility in decision making, positive attitude to frequent changes;
Ability to work with other team members;
Fluent Russian; English not lower than intermediate;
Desire to develop as an expert in your professional field.
Medical insurance for employees.
Coworking expenses compensation.
“Get to know your Team” trip to Cyprus.
Sports activities compensation.
Extensive learning opportunities.
Flexible public holidays.
100% pay of Annual leave.
*If you would like to learn about relocation opportunities to Cyprus, please contact the dedicated TA Specialist.
Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to high volume of applicants, we are able to contact only shortlisted candidates at this point of time.
The Exness Group provides services for trading the financial markets.
The Exness Group was founded by a group of like-minded professionals in the area of finance and information technology in 2008.
In the past few years the Exness Group has developed at an impressive rate, and is recognized today as an industry leader. By December 2020, our clients' monthly trading volume reached 673.6 billion USD and our active traders around the world surpassed 145,400. Currently the Exness Group offers a wide range of financial instruments.
Continuous development, guided primarily by the systematic improvement of trading conditions, is the key to the Exness Group's long-term success. We run an extremely customer-centric business, therefore, improving the quality of our services is our top priority.
Our customers enjoy a high level of customer service through our personal and truly international approach. We offer client support in 15 languages, including 24/7 support in English, Chinese, and Thai. We provide traders with: constant improvement, new opportunities to explore the financial markets, and the opportunity to work with a recognized leader in the financial industry.