Sep 03, 2021

Customer Service Executive - Spanish (HRCY-5287)

  • Exness
  • Latin America
Full time Customer Services Customer Support QA-Quality Control

Job Description


The Customer Support Executive is responsible for all channels of communications with existing clients in his/her region including:

  • Resolving new and existing client inquiries whilst ensuring excellent service and strict adherence to company guidelines
  • Answering clients about all technical support questions;
  • Processing requests; and
  • Providing the highest level of support service to clients.


Job Responsibilities:

  • To ensure operating systems are functioning properly and report to Support Supervisor if it fails;
  • To process client's request via phone call, live chat, and email;
  • To escalate issue to appropriate specialist when needed via SalesForce or Jira
  • To update clients on their request status accordingly;
  • To constantly verify documents submitted by clients within specific regions on an hourly basis;
  • To attend all seminars scheduled by the company for the employee;
  • To achieve quarterly KPI targets set by CS Manager;
  • To perform other ad hoc tasks assigned by the manager.


Required Knowledge:


  • Company product;
  • Company legal documents in details (Client Agreement etc);
  • Company internal regulations and procedures;
  • Company PR policy.


Other requirements:

  • Diploma or equivalent
  • Excellent command of the Spanish language, with advanced writing proficiency;
  • Good communication skills in English;
  • Preferably with 1 - 2 years experience in a customer service environment
  • Willing to relocate within LATAM region

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