Sep 03, 2021

Customer Support Executive (French Speaker)

  • Exness
  • South Africa
Full time Customer Services Customer Support QA-Quality Control

Job Description

Employment type - Relocation required

Customer Support Executive is responsible for all types of communications with existing clients in their region:

  • answering clients about all technical support questions
  • processing requests
  • supporting company good image

 

Role and goal:

Provide problem-solving skills to existing clients by ensuring excellent service provided to clients

Job responsibilities:

  • To ensure operating systems are functioning properly and report to Shift Leader if it fails
  • To process client's request via live chat, email and phone call,
  • To escalate issue to appropriate specialist when needed via SalesForce or Jira
  • To update clients on their request status accordingly
  • To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY)
  • To attend all seminars scheduled by the company for the employee
  • To achieve quarterly KPI targets set by CS Manager
  • To perform other ad hoc tasks assigned by manager

 

Required knowledge:

  • Company product
  • Company legal documents in details (Client Agreement etc)
  • Company internal regulations and procedures
  • Company PR policy

 

Other requirements:

  • Diploma or equivalent
  • Excellent command of the French language, with advanced writing proficiency;
  • Excellent and native communication soft skills in French/English or other relevant languages.
  • Good communication skills in English;
  • Preferably with 1 - 2 years experience in a customer service environment
  • Willing to relocate

 

Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to high volume of applicants, we are able to contact only shortlisted candidates at this point of time. 


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