Employment type - Relocation required
Customer Support Executive is responsible for all types of communications with existing clients in their region:
answering clients about all technical support questions
supporting company good image
Role and goal:
Provide problem-solving skills to existing clients by ensuring excellent service provided to clients
To ensure operating systems are functioning properly and report to Shift Leader if it fails
To process client's request via live chat, email and phone call,
To escalate issue to appropriate specialist when needed via SalesForce or Jira
To update clients on their request status accordingly
To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY)
To attend all seminars scheduled by the company for the employee
To achieve quarterly KPI targets set by CS Manager
To perform other ad hoc tasks assigned by manager
Company legal documents in details (Client Agreement etc)
Company internal regulations and procedures
Company PR policy
Diploma or equivalent
Excellent command of the French language, with advanced writing proficiency;
Excellent and native communication soft skills in French/English or other relevant languages.
Good communication skills in English;
Preferably with 1 - 2 years experience in a customer service environment
Willing to relocate
Your application will be reviewed further and you will receive an update in due course if you are shortlisted. Due to high volume of applicants, we are able to contact only shortlisted candidates at this point of time.
The Exness Group provides services for trading the financial markets.
The Exness Group was founded by a group of like-minded professionals in the area of finance and information technology in 2008.
In the past few years the Exness Group has developed at an impressive rate, and is recognized today as an industry leader. By December 2020, our clients' monthly trading volume reached 673.6 billion USD and our active traders around the world surpassed 145,400. Currently the Exness Group offers a wide range of financial instruments.
Continuous development, guided primarily by the systematic improvement of trading conditions, is the key to the Exness Group's long-term success. We run an extremely customer-centric business, therefore, improving the quality of our services is our top priority.
Our customers enjoy a high level of customer service through our personal and truly international approach. We offer client support in 15 languages, including 24/7 support in English, Chinese, and Thai. We provide traders with: constant improvement, new opportunities to explore the financial markets, and the opportunity to work with a recognized leader in the financial industry.