Sep 03, 2021

Customer Service Executive (Afrikaans Speaker)

  • Exness
  • Remote (South Africa)
Full time Customer Services Customer Support QA-Quality Control

Job Description

Role and Goal

Support executive is responsible for all channels of communications with existing clients in his/her region. Resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

  • answering clients about all technical support questions;
  • processing requests;
  • provide the highest level of support service to clients.

Job Responsibilities

  • To ensure operating systems are functioning properly and report to Support Supervisor if it fails;
  • To process client's request via phone call, live chat, and email;
  • To escalate issue to appropriate specialist when needed via SalesForce or Jira
  • To update clients on their request status accordingly;
  • To constantly verify documents submitted by clients within specific regions on an hourly basis;
  • To attend all seminars scheduled by the company for the employee;
  • To achieve quarterly KPI targets set by CS Manager;
  • To perform other ad hoc tasks assigned by the manager.

Required Knowledge

  • Company product;
  • Company legal documents in details (Client Agreement etc);
  • Company internal regulations and procedures;
  • Company PR policy.

Other requirements

  • Diploma or equivalent
  • Excellent command of the Afrikaans language, with advanced writing proficiency;
  • Excellent and native communication soft skills in Afrikaans/English or other relevant languages.
  • Good communication skills in English;
  • Preferably with 1 - 2 years experience in a customer service environment
  • Willing to relocate

 


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