Equiti is seeking a career minded individual who is highly motivated and client focused for a full time position as a BackOffice Payments Manager. The candidate will provide leadership for an effective, pro-active, and professional Back Office/Payments Team within the FX & CFDs industry for the key operational activities including the management of the team for daily operations, implementation of systems and processes.
Successful candidates will have experience leading teams in fast-paced retail environments.
To take a strong and active approach to lead the Back Office/Payments Team, being always visible and available. Providing guidance, instruction, direction, and leadership.
Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge of developing trends to build a highly-skilled department.
Ensure that members of the payment’s operations team adhere to company rules and work ethics.
Create procedures and specifications to follow for the execution of projects in the organization and specify product requirements for operational success.
Create and expand the current processes and procedures to improve the overall efficiency and documentation.
Ensure that members of staff adhere to clients’ specifications during production to guarantee client satisfaction, that they are reactive and comprehensive.
Provide a professional, efficient, accurate, and customer-orientated service in line with agreed standards and processes. Prioritizing workload as required and ensuring all calls, emails and live chats are dealt with appropriately.
Build a strong relationship with clients and team members to improve the client experience.
Liaise with departments across different entities to ensure the Back Office/Payments team has the all necessary information to perform their roles, cross-train across entities to ensure adequate knowledge and the cover is in place.
Assist with ad hoc projects as assigned by the department manager.
Coordinate monthly reports of the Back Office/Payments Team's performance and production activities.
Facilitate interactions between the internal team and the hosted platforms for the overall success of the organization.
Work closely with the Global Head of Payments Operations to ensure timely and accurate requests are dealt with.
Point of contact for all Payment related issues or details.
Assign tasks to team members in such a way that the more pressing tasks are completed first.
Oversee the Back Office/Payments Team's daily responsibilities and coordinate annual KPI evaluations with the Global Head of Payments.
Manage local relationships with banking and PSP partners.
Reformatted and Implemented reports for the finance team to reconcile PSP, new APMs, and deal with settlements to the House accounts.
Successfully coordinate and manage the delivery and implementation of payment provider systems which can improve operations, extensive compliance checks, client workflow, and website presentation.
Excellent management skills and ability to lead the team in a strong and efficient way, while preserving the excellent culture of teamwork and dedication.
Strong analytical and problem-solving skills.
Strong attention to detail. Being flexible and adaptable is very important.
Aptitude for building relationships and ability to communicate on complex issues.
Fluent in spoken and written English and Arabic. (Additional languages are a plus).
Good knowledge of Microsoft Office, computer operation, and experience with Excel formulas.
Self-starter and able to work with minimal supervision.
Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
Has the capacity to adapt to the changing market environment and work well under pressure.
FX and MT4 knowledge highly advantageous.
Proficient in all forms of communication externally and internally.
Required Knowledge, Qualifications and Experience
Degree holder in Accounting, Finance, Economics, or Business-related is a must.
3 – 5 years of managerial experience in the Finance / Banking / Customer Service industries is mandatory.
Excellent interpersonal and customer service skills in English and Arabic.
We are proud to have a team that is defined by the utmost integrity, professionalism and dedication.
We are always on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment.
We view each and every one of our employees as an indispensable part of the team.
Be Part Of Equiti Team
At Equiti Group, outstanding performance is always rewarded and career growth is carefully nurtured with professional development opportunities in a dynamic environment. We provide various benefits to our employees including:
We are actively expanding our training & development programs to ensure our employees not only meet their regulatory training obligations but also have the opportunity to develop their knowledge & expertise, as well are equipped to succeed in a rapidly changing sector characterized by technological, product & digitalization innovation.
Personalized career development
With energy, drive and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as providing a range of opportunities for professional & life experiences.
Your point of view matters and with freedom of expression & collaboration as two of our core corporate values you deserve to feel included. We want you to be empowered to use your voice and become an integral part of our unique global team. Whoever you are, wherever you are if you are interested in having a global career within a fast-moving FINTECH environment, Equiti could be for you!
From mentoring young talents to help budding entrepreneurs join a global thriving organization where culture & work-life balances underpin many aspects of our business you’ll have the chance to grow your skills, knowledge and experience in the most dynamic yet family environment.
Group Medical Insurance Scheme
We also provide health plan schemes that supports our employees with their general well-being.
Attractive compensation and benefits packages
We offer attractive competitive compensation & benefits packages.
Having embedded a performance culture across Equiti, we offer performance-based incentives which have the potential to grow as Equiti grows. When you thrive, we thrive!
Here at Equiti:
People Are Our Greatest Asset
Our Vision Statement
Equiti’s ambition is to become the global industry leader by offering the highest service excellence based on market and reputational expertise; leading in innovative technology and offering unrivalled industry and client-tailored solutions.
Our Mission Statement
Equiti embraces innovative technological solutions to stay ahead of its peers, to gain market share and to create shareholder value. Applying strong ethical and transparent business practices, we provide a supportive environment that promotes the freedom of ideas and a collaborative approach to our goal of achieving excellence in everything we do.
Our people are what makes us one of the most trusted and recognized Forex company in the region. To continue our growth, we are constantly striving to hire talented individuals with an insatiable drive for creating differentiated value and achieving business success.
Whatever your field of work is, whether your skills lie in financial services, sales, marketing and PR, legal, IT or digital development, we offer challenging and rewarding career opportunities for experienced professionals, fresh graduates and students seeking summer internship programs.
The development and career management of our people are critical to the success and growth of the Group. Talent Management refers to our ability to identify and develop the full potential of our people, foster engagement and boost performance to reach Group’s goals.
Join The Game-Changers
We owe our success to the hundreds of highly qualified professionals around the world who constitute the backbone of our group