Sep 01, 2021

Back-Office Payments Manager (1020)

  • equiti
  • Amman, Jordan
Full time Operations

Job Description

Equiti is seeking a career minded individual who is highly motivated and client focused for a full time position as a BackOffice Payments Manager. The candidate will provide leadership for an effective, pro-active, and professional Back Office/Payments Team within the FX & CFDs industry for the key operational activities including the management of the team for daily operations, implementation of systems and processes.


Successful candidates will have experience leading teams in fast-paced retail environments.

Key Responsibilities:

  • To take a strong and active approach to lead the Back Office/Payments Team, being always visible and available. Providing guidance, instruction, direction, and leadership.
  • Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge of developing trends to build a highly-skilled department.
  • Ensure that members of the payment’s operations team adhere to company rules and work ethics.
  • Create procedures and specifications to follow for the execution of projects in the organization and specify product requirements for operational success.
  • Create and expand the current processes and procedures to improve the overall efficiency and documentation.
  • Ensure that members of staff adhere to clients’ specifications during production to guarantee client satisfaction, that they are reactive and comprehensive.
  • Provide a professional, efficient, accurate, and customer-orientated service in line with agreed standards and processes. Prioritizing workload as required and ensuring all calls, emails and live chats are dealt with appropriately.
  • Build a strong relationship with clients and team members to improve the client experience.
  • Liaise with departments across different entities to ensure the Back Office/Payments team has the all necessary information to perform their roles, cross-train across entities to ensure adequate knowledge and the cover is in place.
  • Assist with ad hoc projects as assigned by the department manager.
  • Coordinate monthly reports of the Back Office/Payments Team's performance and production activities.
  • Facilitate interactions between the internal team and the hosted platforms for the overall success of the organization.
  • Work closely with the Global Head of Payments Operations to ensure timely and accurate requests are dealt with.
  • Point of contact for all Payment related issues or details.
  • Assign tasks to team members in such a way that the more pressing tasks are completed first.
  • Oversee the Back Office/Payments Team's daily responsibilities and coordinate annual KPI evaluations with the Global Head of Payments.
  • Manage local relationships with banking and PSP partners.
  • Reformatted and Implemented reports for the finance team to reconcile PSP, new APMs, and deal with settlements to the House accounts.
  • Successfully coordinate and manage the delivery and implementation of payment provider systems which can improve operations, extensive compliance checks, client workflow, and website presentation.


Key Competencies:

  • Excellent management skills and ability to lead the team in a strong and efficient way, while preserving the excellent culture of teamwork and dedication.
  • Strong analytical and problem-solving skills.
  • Strong attention to detail. Being flexible and adaptable is very important.  
  • Aptitude for building relationships and ability to communicate on complex issues.
  • Fluent in spoken and written English and Arabic. (Additional languages are a plus).
  • Good knowledge of Microsoft Office, computer operation, and experience with Excel formulas.
  • Self-starter and able to work with minimal supervision.
  • Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
  • Has the capacity to adapt to the changing market environment and work well under pressure.
  • FX and MT4 knowledge highly advantageous.
  • Proficient in all forms of communication externally and internally.
  • Punctual


Required Knowledge, Qualifications and Experience 

  • Degree holder in Accounting, Finance, Economics, or Business-related is a must.
  • 3 – 5 years of managerial experience in the Finance / Banking / Customer Service industries is mandatory.
  • Excellent interpersonal and customer service skills in English and Arabic.

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