Sep 01, 2021

Payments coordinator (1000)

  • equiti
  • Amman, Jordan
Full time Client Services Customer Support Operations

Job Description

Processing all deposits transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)

• Processing all withdrawals transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
• Processing other transactions including (adjustments, indemnifications, and credits).
• Assisting and responding to client’s payment related queries over the phone and through emails (Zendesk)
• Liaising with the Sales team to provide clients with the best payment solution available.
• Able to provide adequate information about the available Payment Providers and solutions.
• Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
• Compliance, Risk, and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
• Liaising with banks and PSPs to investigate missing payments or anomalies.
• Handling confidential information in accordance with the Data Protection Act.
• Report Technical errors and follow up on them.

 


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