Jun 29, 2022

Branch Teller Representative

  • Silicon Valley Bank
  • Palo Alto, CA, USA
Full time

Job Description


When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

About Silicon Valley Bank

Make Next Happen Now. For more than 35 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the world. With, commercial, international, and private banking services, SVB helps address the unique needs of innovators. Silicon Valley Bank serves innovative companies and their investors around the world, from life sciences to healthcare, venture capital to private equity, and tech to non-profit. SVB banks half of all venture-backed companies in the U.S and is one of the fastest- growing companies in the world. By providing innovative banking products with an entrepreneurial spirit supporting community causes that align with its value, SVB fosters innovation all over the globe.

Here is what one of our SVB employees had to say:

“ Branch Operations truly exemplifies an environment of growth, strong relationships, and empathetic leadership. I was never denied the opportunity to grow and was given several opportunities to not only display my skill, but also build the competencies that fuel my present-day success. The management team is filled with compassionate visionaries that epitomize leadership. Their tutelage paved a path to improve SVB operations, giving each employee a responsibility to contribute to a vision that fostered pride in the organization they work for. That responsibility championed teamwork and built rapport between coworkers that would last ages. I advocate that any aspiring professional join this incredible team. “ -Gian, Sr. Data Analyst - Analytics & Sales Operations (ASO)

About the Role

Provides client support to inquiries that include but not limited to: general bank transactions; operational issues, and/or assistance with bank products.  Requests are received from various channels, including face-to-face, email, phone, or from internal business partners.  Works under moderate supervision and has a general skill set that is applied to the essential functions.  Utilizes knowledge or resources to resolve moderately complex issues, escalates complex non-routine problems. Accountable for performing assigned functions efficiently while ensuring all regulations, procedures, and policies are adhered to.

In-Branch Client Support may include, but not limited to the following:

  • Greeting all branch customers with exceptional customer service and handling reception duties for customers meeting with other internal partners
  • Processing of deposits/cashing checks
  • Placing holds
  • Completing Currency Transaction Reports (CTR's)
  • Processing payments
  • Fulfilling cashier check requests
  • Other common Bank Teller duties
  • Processing courier bags with client cash deposits

Back Office Client Support may include, but not limited to the following:

  • Reviewing inquiry and formulating response or implementing action to resolve which may result in inquiry being resolved during initial contact or may perform additional research, problem solving, or escalation to other internal partners. 
  • Verifying signatures
  • Responding to NSF notices for wires, checks, Foreign Exchange purchases
  • Processing mail, payments, check orders
  • Process paperwork for new accounts, close accounts, account updates, online banking enrollment and maintenance, products and services setup and maintenance; product and services training
  • Fraud monitoring and escalation
  • Scanning deposits on branch deposit capture (commercial) and image center transactions (Miser)
  • Tracking, verifying and/or inputting information
  • Reviewing accuracy of information or documents
  • Preparing reports

Relationship Advisor requests may include, but are not limited to:

  • Requests for Cashier’s Check
  • Arranging appointments
  • Researching items including ensuring necessary funds are available for a withdrawal
  • Verifying signature

Skills & Requirements:

  • General knowledge of banking transactions preferred which include, but not limited to: Processing deposits/withdrawal, cash handling and cash drawer maintenance.
  • Strong mathematical skills
  • Basic understanding and expanding knowledge of banking regulations
  • Recognizes key operational risks facing clients and the company
  • Demonstrated customer orientation with the ability to adapt and respond to differing communication styles
  • Adept at understanding and interpreting basic client inquiries
  • Able to manage multiple concurrent inquires making effective decisions as to prioritization and time allocation
  • Solid written and verbal communication skills able to convey information
  • Able to identify issue and determine resolution or escalate when appropriate
  • Able to utilize processes, tools, and procedures for detecting, addressing and preventing fraudulent situations
  • High School Diploma or Equivalency PLUS 1-2 years of related professional experience (banking/financial services industry or customer service) OR 2-4 years of overall experience
  • Bachelor’s Degree desired and may be considered as 1-2 years overall experience

© 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.