When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
About Silicon Valley Bank
Make Next Happen Now. For more than 35 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the world. With, commercial, international, and private banking services, SVB helps address the unique needs of innovators. Silicon Valley Bank serves innovative companies and their investors around the world, from life sciences to healthcare, venture capital to private equity, and tech to non-profit. SVB banks half of all venture-backed companies in the U.S and is one of the fastest- growing companies in the world. By providing innovative banking products with an entrepreneurial spirit supporting community causes that align with its value, SVB fosters innovation all over the globe.
Here is what one of our SVB employees had to say:
“ Branch Operations truly exemplifies an environment of growth, strong relationships, and empathetic leadership. I was never denied the opportunity to grow and was given several opportunities to not only display my skill, but also build the competencies that fuel my present-day success. The management team is filled with compassionate visionaries that epitomize leadership. Their tutelage paved a path to improve SVB operations, giving each employee a responsibility to contribute to a vision that fostered pride in the organization they work for. That responsibility championed teamwork and built rapport between coworkers that would last ages. I advocate that any aspiring professional join this incredible team. “ -Gian, Sr. Data Analyst - Analytics & Sales Operations (ASO)
About the Role
Provides client support to inquiries that include but not limited to: general bank transactions; operational issues, and/or assistance with bank products. Requests are received from various channels, including face-to-face, email, phone, or from internal business partners. Works under moderate supervision and has a general skill set that is applied to the essential functions. Utilizes knowledge or resources to resolve moderately complex issues, escalates complex non-routine problems. Accountable for performing assigned functions efficiently while ensuring all regulations, procedures, and policies are adhered to.
In-Branch Client Support may include, but not limited to the following:
Back Office Client Support may include, but not limited to the following:
Relationship Advisor requests may include, but are not limited to:
Skills & Requirements:
© 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).
Equal Employment Opportunity
Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.
Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
As we continue to build a presence in communities around the world, we draw talent from a variety of personal and professional backgrounds. This makes us who we are.
We believe we’re all happier and healthier people when we’re well. SVB is proud to offer a wide variety of benefits to support your career growth. From health plans to virtual team races and from family-building benefits to financial planning, we’ve got you covered.
At SVB, your mental health is considered just as important as your physical health - and we provide access to a wide variety of training, coaching and counseling options to support you when you need it.
No matter which location you call home, we provide benefits, support and resources to help you stay active, healthy, and connected.
Wherever you are in your financial journey, in addition to our robust compensation packages and retirement plans, we have targeted resources to help you along the way.
SVB is looking for leaders of the economy of tomorrow. Are you one of them? Our high-performance environment thrives on enterprising thinkers who are eager to help define the future of the innovation ecosystem. Do you want to raise the bar on what you can accomplish? We want to talk to you.
SVB works with businesses across the innovation landscape, delivering banking solutions designed with our client’s business and industry in mind.
Our employees come from diverse backgrounds and industries. At SVB, you can build a meaningful career and help shape the global innovation economy, knowing that your skills and experience are valued.