Oct 19, 2021

Customer Support Specialist (German)

  • JFD Bank
  • Varna, Bulgaria
Full time Customer Support

Job Description

LOCATION:                                 Varna, Bulgaria
DEPARTMENT:                          Customer Support
REPORTS TO:                            Branch Manager, Varna
WORKING HOURS:                   Shift Basis
COMMENCEMENT PERIOD:   As soon as possible




  • Assisting clients with their accounts and the financial service products that JFD offers
  • Responding to client queries regarding the service itself and our trading platform MT4/MT5 by phone, email, or live chat
  • Registering client inquiries in our CRM system (client database)
  • Managing the whole process of registering new clients e.g. sending all necessary forms for the account opening process, informing clients for missing documentation etc.
  • Assist the Department Manager in daily operational tasks.


  • Excellent proficiency in German - both written and verbal
  • Very good proficiency in English
  • Degree (Higher Education) in Economics / Finance / Marketing is preferred
  • Advanced MS Office skills (Word, Excel, Outlook)
  • Ability to cope with multitasking, problem solving and mathematical thinking
  • Solid teamwork aptitude in a multicultural environment


  • Experience in the FINTECH Industry
  • Knowledge of brokerage, dealing, trading
  • Experience with MT4/MT5 Platforms
  • Experience with a CRM system


The successful candidate will become part of a fast-growing international company (JFD has recently acquired a German investment bank) and get true exposure to working as part of a global team while enjoying:

  • A competitive remuneration package (based on knowledge and experience)
  • Entitlement to our benefit package
  • On-going professional development
  • Positive working atmosphere
  • Additional health insurance
  • Multinational company
  • 21 vacation days and growing with tenure
At JFD, no effort goes unnoticed.
By applying for this job at JFD, you explicitly agree and consent to share information, some of which could be classified as personal. Any personal data that you provide will be used only for the purposes of the recruitment process in respect to potential employment opportunities. In some cases this information will be shared to, and processed by recruitment agencies, various departments within the Company and also other companies of the JFD Group. The information will be stored for 12 months from the date it is received and then it will be deleted in accordance with the GDPR.

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