Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 2,000 listed issuers and around €6.6 trillion in market capitalization as of end March 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest center for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.

Job Description

The Service Data Analyst is responsible for the ongoing service improvement activities within the IT service delivery lifecycle and looks for opportunities to improve the performance of services to deliver enhanced value to the business.
The selected candidate will be part of a team based in Porto and will work in a high-tech, fast learning environment, with colleagues across all Euronext locations.
You will act as an ITIL expert in the analysis and development of existing processes, analytics' procedures and methods to promote effective business intelligence and systems operations through standardization, automation and data integration and modeling. You will establish strong and productive relationships with key stakeholders ensuring that the service requirements of the business are incorporated into a framework of continuous improvement.

Key Accountabilities

- Developing Large Data Models to provide stakeholders with valuable Business Intelligence;

- Creating RPA solutions to increase the efficiency of the established workflows;
- Analyzing the service delivery process;
- Gathering and assessing KPIs, reporting process performance information to recommend, develop and implement improvements;
- Ensuring standardization and efficiency in workflows;
- Develop and document Service Data Analytics' own procedures and tools;
- Provide support and guidance to the technical teams as they implement service management policies, ensuring the quality throughout the implementation;
- Prepare and conduct training sessions to establish new tools and procedures, presenting them to a wide range of stakeholders within the company;
- Creative thinking and presenting ideas for business improvement.

Profile and Skills

Essential:
- Degree in a related field - IEFP Level VI;
- Excellent communication skills, both oral and written;
- English is a must, as it will be used on a daily basis to communicate with other teams and stakeholders;
- Excellent interpersonal skills;
- An affinity with Microsoft Office applications: Word, Excel, PowerPoint, Outlook, ect.

Desirable:
- Interest in financial markets;
- Awareness of ITIL framework and processes;
- Knowledge of programming language (SQL/Python/DAX/MDX/PowerQuery);
- Experience in RPA and business analytics tools (such as Power Automate and Power BI)

Soft Skills

- A hands-on mentality and a structured way of working;
- The ambition and potential to develop a successful IT career;
- Ability to multi-task and prioritize;
-Strong awareness and interest in technology;
- Superb problem solving skills;
- Solution oriented attitude;
- Experience in working effectively within a team and on your own;
- Excellent organizational skills;
- Creativity and lateral thinking;
- Enthusiasm and desire to learn.

Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.